Job Description (JD)
Band 5
Group Profile - Coordinator
Job Description - C: Prison Digital & Communications
Manager
Document Ref.
OR-JES-2854-JD-B5 : C : Prison Digital & Communications Manager
v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
13/07/2021
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-2854-JD-B5 : C : Prison Digital & Communications Manager v1.0
Job Description
Job Title
C: Prison Digital & Communications Manager
Group Profile
Coordinator
Organisation Level
First Line Management 5-6
Band
5
Overview of the job
As the Prison Digital & Communications Manager, the job holder will play a key role in
driving the future of digital services and technology in prisons and helping to
modernise the prison service.
The job holder will be responsible for managing digital and technology user adoption
and engagement on site, and planning and producing high-quality local digital
communications content.
This is a non-operational role in a prison environment with people management
responsibilities (1-2 direct reports).
Summary
The job holder will manage digital and technology adoption and engagement locally,
and champion user needs across all groups.
They will also work closely with staff, residents, and the central Hub team to plan,
design and produce local digital communications and engagement content. They will
be responsible for identifying opportunities for digital services, digital content and
technology to improve operational efficiency, staff experience, and resident
experience.
They will be accountable for delivering a set of operational targets for digital and
technology management and support on site, and support central teams to measure
benefits.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
Local Digital Communications Management:
• Defining local communication requirements and working with SMT,
residents and the central Content Designer to build a roadmap for local
digital content.
• Creating high-quality written, visual and audio content to communicate local
news, events and updates, via the Hub (our digital communications
platform), creating a strong brand for local prison communications.
• Adhering to government and industry guidelines on publishing and
maintaining content and reviewing page analytics and feedback to evaluate
content success and engagement.
Prison Digital Services & Technology Management:
• Delivering site-level digital and technology related operational performance
targets, preparing a monthly report to identify and escalate any issues, risks
and/or opportunities.
• Working with SMT, HMPPS and MOJ to contribute to Digital and Technology
roadmap and priorities and identifying and escalating site needs.
• Supporting the central MOJ D&T in the design and delivery of new digital
services and technology programmes.
User Management:
• Managing staff within the digital change network, building knowledge,
keeping them engaged and training them to support current and future
digital services and technology programmes.
• Leading engagement, support and training for staff and residents to ensure
the safe, secure and effective use of digital services and technology on site.
OR-JES-2854-JD-B5 : C : Prison Digital & Communications Manager v1.0
Operational Security:
• Communicating and advocating device related guidance with residents and
staff, escalating when policies or procedures are not being followed.
• Working with staff and residents to reduce rates of improper use of devices
and/or digital services and reduce rates of intentional damage.
The job holder will be expected to lead daily stand-ups, attend the prison morning
meeting with senior staff, conduct monthly operational review meetings, attend
weekly hub team meetings, and lead digital change network meetings.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Communicating and Influencing
• Working Together
• Delivering at Pace
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Technical
Experience
Essential:
• Proficient writing skills
• Experience in written, audio and video communications
• Experience filming and editing audio and visual content
Desirable:
• Experience working within a prison establishment
• Experience working with Digital and Technology
• Experience in content planning
• Experience with Content Management Systems
• Experience in Project Management
Ability
Minimum Eligibility
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
OR-JES-2854-JD-B5 : C : Prison Digital & Communications Manager v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Communicating and Influencing
Essential:
Proficient writing skills
Working Together
Experience in written, audio and
video communications
Delivering at Pace
Experience filming and editing
audio and visual content
Managing a Quality Service
Desirable:
Experience working within a prison
establishment
Experience working with Digital
and Technology
Experience in content planning
Experience with Content
Management Systems
Experience in Project Management
OR-JES-2854-JD-B5 : C : Prison Digital & Communications Manager v1.0