Group Profile: Custodial Manager
Band 5
Document Ref.
HMPPS OR T 3 GP : Custodial Manager v9.0
Document Type
Management
Version
9.0
Classification
Official
Date of Issue
13th June 2024
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HMPPS OR T 3 GP : Custodial Manager v9.0
Group Profile
Group Profile
Custodial Manager
Name
Organisation
First Line Management - The Jobs at this level will provide first
Level
line management for a team of people within their area of
responsibility. Will manage delivery of the regime, work routines
and activities appropriate to their area of responsibility which may
span one or more departments.
Band
5
Overview
Job holders within this Group Profile will provide line
management to staff in specific areas of the establishment.
This is an operational job with line management responsibilities.
Characteristics
Typical tasks associated with this Group Profile include:
• Assist the Head of Function in developing and delivering the
offender management unit
• Ensure that all staff supervise, manage and control prisoners
decently, lawfully, safely and securely whilst carrying out all
activities
• Promote Prison Service policy in all activities and behaviours
by promoting diversity, decency, safety and reducing re-
offending agendas
• Work collaboratively with other managers
• Responsible for incident management documentation and
logging onto the Incident Reporting System (IRS)
• Ensure actions arising from Standard Audit, His Majesty
Inspectorate of Prisons (HMIP) Action Plans, Managing Quality
of Prison Life (MQPL) surveys including Local Self Audit Action
Plans and Resettlement strategies are delivered
• Plan staff rotas/self-rostering and work activity to plan and
manage delivery of the regime
• Review open Assessment Care in Custody Teamwork (ACCT)
paperwork
• Investigate and manage prisoners’ complaints within the group
• Ensure all HMPPS standards and Service Delivery Indicators
(SDIs) are implemented and managed within the relevant work
area
• Ensure all national and local policies/procedures are
implemented and compliant with National Security Framework
(NSF) and Local Security Strategy (LSS)
• Attend relevant boards/meetings, as directed by line manager
• Provides management and direction to staff within their area of
responsibility through briefings, building informal and formal
relationships and effective communication
• Produce relevant reports as required and ensure the response
to all correspondence is within agreed timescales
• Manage resources to deliver the activities within the area of
responsibility and contribute to the short-to-medium term
business planning process
HMPPS OR T 3 GP : Custodial Manager v9.0
• Manage a safe working environment for staff, prisoners and
visitors. Ensure Health and Safety legislation is followed
ensuring Safe Systems of Work (SSOW) and risk assessments
are completed in a timely manner and any faults reported
promptly
• Contribute to prisoner reports including sentence planning and
parole reports when required
• Carry out investigations as directed by commissioning
authority
• Knowledge and awareness of Regulatory of Investigatory
Powers Act (RIPA) legislation
• Undertake all duties around Managing Challenging Behaviour
• Discharging prisoners
• Carry out management checks as required, including those for
Cell Sharing Risk Assessment (CSRA) and Incentives and
Earned Privileges (IEP)
Job Descriptions
The role holder once in post will be in matched to a job
relating to this
description a sample list is attached below. The post is rotational
Group Profile
so the job holder during their career could carry out the role of
several job descriptions
• Custodial Manager : Safe Decent & Secure
• Custodial Manager : Safe Decent & Secure YP
• Custodial Manager : Security
• Custodial Manager : Security YP
• Custodial Manager : Operations
• Custodial Manager : Operations YP
• Custodial Manager : Activities
• Custodial Manager : Offender Management Unit
• Custodial Manager : Corruption Prevention
• Custodial Manager : Dedicated Search Team
• Custodial Manager : Safer Custody
• Custodial Manager : Safeguarding YP
• Custodial Manager : Nights
• Custodial Manager : Nights YP
• Custodial Manager : Programmes
• Custodial Manager : Mother & Baby Unit
• Custodial Manager : Healthcare
• Custodial Manager : People
• Custodial Manager : Dog Section
• Custodial Manager : Casework Unit YP
• Custodial Manager : Special Secure Unit
• Custodial Manager : Residential Therapeutic Communities
• Custodial Manager : Activities and Welfare Services IRC
• Custodial Manager : Safer Detention IRC
• Custodial Manager : Operations IRC
• Custodial Manager : Security IRC
• Custodial Manager : People IRC
• Custodial Manager : Safe Decent and Secure IRC
• Custodial Manager : Regional Search Dog Co-ordinator
• Custodial Manager : Regional Intelligence & Search Dog Unit
• Custodial Manager : Youth Custody Service
• Custodial Manager : Learning and Capability
• Custodial Manager : Corruption Prevention and Counter
HMPPS OR T 3 GP : Custodial Manager v9.0
Terrorism HSE ONLY
Minimum
• All candidates are subject to security and identity checks prior to
Eligibility
taking up post.
• All external candidates are subject to 6 months
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS considers to be racist.
Essential Skills/
Job holders must complete specific training in their specialism
Qualifications/
once they take up post.
Accreditation/
Registration
Internal applicants
Newly promoted staff to the following Band 5 first line manager
roles (Hub Managers, Custodial Managers and Facilities &
Services Managers) in Establishments are required to complete a
qualification as part of their work objectives where these training
packages are available
Staff that have mapped or re‐graded to Band 5 who have
previously worked at an equivalent level will not be required to
undertake the qualification.
External applicants
All external staff joining as a Band 5 Hub Manager or Facilities
and Services Manager in an Establishment are required to
complete the qualification where available.
Hours of Work
37 hour working week (standard).
and Allowances
HMPPS Staff on closed pay structures only
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible
for the two protected pensionable additional committed hours
(ACHP). They will work a 39 hour week consisting of the
standard 37 hour week and a further 2 additional hours (ACHP)
paid at plain time pensionable rate.
Unsocial Hours Working
This role requires working regular unsocial hours and a payment
at the current approved organisation rate will be made in addition
to your basic pay to recognise this.
Unsocial hours are those hours outside 0700 - 1900hrs Monday
to Friday and include working evenings, nights, weekends and
Bank/Public Holidays.
Behaviours
• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Working Together
• Developing Self and Others
HMPPS OR T 3 GP : Custodial Manager v9.0
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential
• Must have thorough knowledge of all security, safety,
Experience
custodial procedures and Service Delivery Indicators (SDIs)
relating to area of work.
• Able to deal effectively and assertively with staff at all levels
• Information collation and analysis
Technical
N.B these are the technical requirements for the group profile,
Requirements
please check the individual job description relating to this group
profile for the any job specific requirements and add if required.
• Use of Force training
• Must be a fully trained prison officer
• Successfully completed either the SO or CM assessment
• Successful completion of the workbook
• Able user of MS Word and MS Excel
Ability
HMPPS OR T 3 GP : Custodial Manager v9.0