PS Job Description (JD)
PS Band 5
Directorate: Probation Service
Job Description: Performance Lead
Document Ref.
PS-JES-0027 Band 5 Performance Lead v3.0
Document Type
Management
Version
3.0
Classification
Official
Date of Issue
28 September 2022
Status
Baselined
Produced by
Job Evaluation Asurance and Support Team
Authorised by
Reward Team
JD Evidence
PS-JES-0027 Band 5 Performance Lead v3.0
PS Job Description
Job Title
Performance Lead
Directorate
Probation Service
Band
5
Overview of the job
Team lead working within a region authoring performance targets and agreeing them
with key stakeholders at a national level.
Team Lead for the team authoring and developing a quality improvement programme
tailored to the needs of the division and HMPPS priorities.
Identifying local performance and quality issues and developing initiatives in response
to the identified issues.
Summary
As a member of the team the Performance Lead will be responsible for providing
performance data which supports activities that enhance organisational effectiveness
and enables the organisation to monitor and improve performance.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
Lead PS performance management
• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional
level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring
information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of
performance management
• Identify trends across PS divisions in order to provide the evidence-base for
commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish
performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good
practice and promote performance initiatives
Support quality assurance
• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement
strategy and action plans with Divisions and LDUs, external partners and all key
stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and
identify priorities for delivery within the Divisions
• Monitor external markets, practice, trends and development to ensure best
practice internally, bringing this knowledge to bear on the development of
effective practice codes and standards to be implemented nationally through the
Divisions
• Build productive working relationships with relevant HQ teams, including
Planning & Analysis Group, Commissioning & Commercial Directorate and
OMPPG
Develop Team and Partnership Working
• Develop productive working relationships with colleagues and stakeholders
PS-JES-0027 Band 5 Performance Lead v3.0
• Contribute to team and organisation’s understanding of its stakeholders and
customers
Plan and organise
• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service
delivery
Communication
• Providing information, feedback and advice
• Participate in meetings where appropriate
Use information to take critical decisions
• Liaise with team members to receive, collate and analyse information,
developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive
information, data and intelligence
Diversity and Equality
• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Bigger Picture
• Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
• Demonstrate experience of executing organisational strategy
• Demonstrate experience of diversity and equality matters
• Demonstrate experience of stakeholder management
• Demonstrate experience in using a range of software packages to present,
analyse & undertake report development
• Operational experience of working in a Probation setting
• Experience of quality systems and implementing quality improvement
initiatives
Technical
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus
Notes)
PS-JES-0027 Band 5 Performance Lead v3.0
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up
post.
• All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
PS-JES-0027 Band 5 Performance Lead v3.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Managing a Quality Service
NVQ Level 4 or equivalent in a
Demonstrate experience of
relevant subject (or appropriate
executing organisational strategy
practical experience)
Working Together
Demonstrate experience of
Microsoft: Word, Excel, Access,
diversity and equality matters
Outlook, and PowerPoint (or
equivalent i.e. Lotus Notes)
Changing and Improving
Demonstrate experience of
stakeholder management
Seeing the Big Picture
Demonstrate experience in using a
range of software packages to
present, analyse & undertake
report development
Delivering at Pace
Operational experience of working
in a Probation setting
Choose an item.
Experience of quality systems and
implementing quality improvement
initiatives
Choose an item.
Choose an item.
PS-JES-0027 Band 5 Performance Lead v3.0