Judicial Appointments Commission Job Description - Quality Assurance Manager (1 60% job-share post: Wed-Fri)

Summary 

Do you have a passion for precision? Are you delighted by detail? Enthusiastic about setting excellent standards? If the answer is yes, you could be exactly who we’re looking for to join our dynamic operational team. 

We’re looking for one Quality Assurance Manager to job-share with an existing Quality Assurance Manager to help us deliver high quality recruitment campaigns at pace. Applicants applying for this job-share role should note the requirement will be for 60% FTE with a working pattern of Wednesday-Friday each week.

As an independent public body, the Judicial Appointments Commission is responsible for designing, planning, and running recruitment campaigns to select judges in the courts and tribunals, up to and including the High Court, as well as non-legal tribunal members. You can read more about our work on our website: http://judicialappointments.gov.uk 

With a new recruitment campaign launched every couple of weeks, and statutory responsibilities to make sure we select candidates on merit and through fair and open competition, it’s essential that our processes are robust, inclusive, and attractive to candidates from the widest possible backgrounds. 

Our Quality Assurance Managers play a pivotal role in helping us to achieve that. They work with our selection exercise teams to make sure our shortlisting and interview materials are both challenging and fair. They use their excellent stakeholder engagement skills to liaise closely with judges and our interview panels to make sure our materials and reports are accurate. They also take the lead on our feedback processes, ensuring that candidates get appropriate feedback, while also helping the JAC to consider ways we can keeping improving and strengthening our processes in the future. 

Main responsibilities

• Reviewing JAC shortlisting and selection materials to ensure quality standards are met across a range of different recruitment campaigns, while ensuring JAC policies and procedures are followed. 

• Liaising with judges in the drafting and production of shortlisting and selection materials for a range of different recruitment campaigns. 

• Overseeing the production of the candidate assessment reports including briefing and supporting the JAC’s cadre of panel members to draft high quality, accurate and consistent reports. 

• Presenting the JAC’s intended sifting and selection day materials to senior stakeholders. 

• Manage the JAC’s recruitment day observation programme, ensuring that an appropriate level of interviews are observed in line with procedure. 

• Lead the provision of candidate feedback using a range of different data sources to produce informative and accessible reports. 

• Identifying opportunities for continuous improvement within the production of JAC selection materials, or recruitment processes. Presenting findings and ‘lessons learned’ to key internal stakeholders.

The duties/responsibilities listed above is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Essential Criteria

• Excellent attention to detail.

• Strong organisational skills with an ability to prioritise to deadlines and work to quality standards across a range of different projects.

• Good communication skills, both written and oral.

• An ability to build and maintain positive relationships with colleagues and stakeholders.

• A pro-active approach to identifying opportunities for improvement.

• Experience of working in a quality assurance role, or relevant transferrable skills.

• The ability to quickly learn to use unfamiliar software to a good standard, with appropriate training.

What we can offer you

We offer a range of benefits including an attractive annual leave allowance, flexible and hybrid working opportunities, and choice of pension schemes. We actively encourage all staff to undertake learning and development as part of their personal objectives and have a range of networks to support and promote inclusivity, wellbeing, and dignity at work among other things.

Recruitment process details

Behaviours

We’ll assess you against these behaviours during the recruitment process: 

• Managing a Quality Service

• Changing and Improving

• Delivering at Pace

• Communicating and Influencing 

In addition to these behaviours, your experience will be assessed during the recruitment process in accordance with the essential criteria for this role (please see essential criteria section of this job description).

Application process

To apply for this role, you will need to provide: 

• your CV,

• a statement of suitability detailing the relevant skills and experience you have (250 words max)

• written evidence of the two core behaviours for this role: Managing a Quality Service and Changing and Improving (250 words per behaviour).

Sift

Applications will be sifted based on the CV, statement of suitability and written evidence of two behaviours: Managing a Quality Service and Changing and Improving 

Interview

At interview we will assess you against four behaviours: Managing a Quality Service, Changing and Improving, Communicating and Influencing, and Delivering at Pace.

We will also ask you about your experience and some behaviour questions. You can find out more about the Civil Service’s recruitment framework here: 

https://www.gov.uk/government/publications/success-profiles 

Applicants invited for interview may be required to undertake a brief work exercise either before or on the day as part of the selection process. More details will be provided if you are invited to interview. 

Interviews are expected to take place week commencing 7 July or 21 July 2025. Interviews may be conducted remotely via Microsoft Teams or face-to-face. More details on the arrangements will be provided to candidates invited to interview. 

Reserve List

As well as appointing one candidate we may place other candidates on a reserve list for future vacancies for up to 12 months.

Office Attendance

JAC staff are currently working in a hybrid way with a minimum of 2 days per week in the office. Applicants for this role should note that they may be required to attend the office or a JAC interview venue more regularly on occasion, in line with business need.

Further Information

If after reading this job description you require any further information, please contact Meena Islam, Head of Operational Delivery 

Meena.Islam@judicialappointments.gov.uk 

If you have any questions about the recruitment campaign, or any terms and conditions relating to the role, please contact the JAC HR team: 

Recruitment@judicialappointments.gov.uk