HQ Job Description (JD)
Band 8
Directorate: Security
Job Description - Operational Procedures Development
Manager
Document Ref.
HQ-JES-2475 Operational Procedures Development Manager v2.0
Document Type
Management
Version
2.0
Classification
Official
Date of Issue
01 August 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ-JES-2475 Operational Procedures Development Manger v2.0
Job Description
Job Title
Operational Procedures Development Manager
Directorate
Security - Operational Resource and Resilience Unit
Band
8
Overview of the job
The Operational Procedures Development Manager (OPDM) roles are complex
headquarters based posts within the Security Directorate. They are SME posts within
Operational Response and Resilience Unit who all carry out roles of similar
complexity albeit in different areas. OPDMs may be required to swap work at short
notice as priorities dictate. Post holders report to the Head of Operational Response
and Resilience Unit and is responsible for the following:
•
The development, maintenance and implementation of practice and
procedural guidance across the range of complex Operational Response and
Resilience areas to drive improvement in security and order and give assurance
to HMPPS. Areas of responsibility will be split across two role holders as
follows:
Role 1
•
PSI 09/2014 - Incident Management.
•
PSI 11/2012 - Incident Reporting System.
•
The full range of incident management partnership agreements and
Memoranda of Understanding; i.e. Siege and Tiger Kidnap.
•
PSI 27/2011 Contingency planning.
Role 2
•
PSO 1600 - Use of Force and all associated policies and procedures; i.e.
PAVA, Ballistic Response Capability, Tasers.
•
PSI 20/2011 - Prison Dogs.
•
PSI 44/2012 - Security Identification Passes.
•
PSI 05/2010 - Flag Flying.
The OPDMs will undertake responsibility for the development and maintenance of
procedural guidance in relation to their identified policy areas, which impact on all
Prison Groups, and for providing advice and support in respect of this as required.
The OPDMS will undertake Project Management responsibilities including:
•
Establishing a team.
•
Responsibility governance arrangements.
•
Consultation with subject matter experts.
•
Reviewing and commissioning research.
•
Identifying and managing/mitigating risks and issues.
•
Production of communication materials and other tools needed to embed
change and support business as usual.
•
Providing measurement of the proposed benefits.
•
Seeking approval and support from influential external stakeholders.
HQ-JES-2475 Operational Procedures Development Manger v2.0
•
Support/managing staff association concerns.
•
Bidding for necessary resource.
•
Delivery on time and in budget.
•
Ensuring cognisant of HMPPS reputation, etc.
These projects may impact on all prisons and HQ, and providing advice and
support in respect of these as required:
•
Drafting submissions to ministers, papers for executive boards,
communications materials for a broad range of stakeholders and other
correspondence on allocated policy areas.
•
Analysis of data, reports, investigations to drive practice development.
•
Consultation with a wide range of stakeholders to understand and make
recommendations balancing commissioned and extant research evidence
and operational experience and intuition.
Operational experience is essential as knowledge and understanding of operational
environment is vital to allow the role holder to carry out the role effectively. There
are line management responsibilities attached to this role, in particular in relation to
Project Management.
Summary
•
Support the delivery of operational custodial services through the
development of practice and implementation of policies across the range of
complex Operational Response and Resilience areas to drive improvement in
security and order and give assurance to HMPPS.
•
Provide guidance, advice and support to the operational line on a wide range
of Incident Management policies.
•
Lead projects ensuring appropriate project governance is in place to give
HMPPS Executive Directors assurance.
•
Provide guidance, advice and support to the operational line on the
development and implementation of new practice and procedural guidance.
•
Draft submissions to ministers, papers for executive boards, communications
materials for a broad range of stakeholders and other correspondence on
allocated policy areas.
•
Undertake analysis of commissioned and extant research evidence to inform
practice development.
•
Represent ORRU, SOCT and HMPPS with internal and external stakeholders as
required.
•
Undertake NIMU Out of Hours Staff Officer duties within Gold Command suite.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
As a Project Lead within Operational Response and Resilience Unit (ORRU) the post
holder is responsible for selected major project areas covering a range of diverse
practice areas including but not exhaustively: Appropriate and necessary PPE;
Incident management practice to improve response and resilience and achieve good
outcomes; interworking of National response teams.
The role holder will be required to carry out the following responsibilities, activities
and duties in respect of allocated practice development areas:
Managing the risks associated with Project Management systems and processes
• Responsible for communication to the operational line on developing policy for
your areas of responsibility, escalating to senior management or for legal advice
where necessary. The role holder must remain aware that often this advice will
have direct impact on establishment and staff safety and security, or the
reputation of HMPPS.
• Responsible for leading projects which emanate from the development of ORRU
procedural guidance, which address the identification and management of risk.
• Where necessary preparing submissions to Ministers.
HQ-JES-2475 Operational Procedures Development Manger v2.0
• Project management and practice development across a range of complex
subject areas in response to operational need and developments in the wider
Criminal Justice context. Work includes all aspects of project delivery including:
research; consultation with internal and external stakeholders; provision of
assistance to the development of policy and production of all communications
tools; completion of equality impact assessment; development of business cases
for consideration by SOCT.
• Research and develop procedural guidance to support delivery of the work
streams identified as part of specific projects/initiatives. Draft reports to senior
HMPPS managers and ministerial submissions in relation to the project.
• Organise, plan and manage initiatives and projects within area of responsibility
to agreed timescales and objectives.
Proactive project management work
• Work with ORRU colleagues and broader operational colleagues to see and
mitigate risks to security and order before they become issues.
• Undertake projects as necessary in response to legal challenges. Liaise with
Treasury Solicitors and Counsel, providing policy advice including where
necessary, witness statements.
• Keep all work under critical review to ensure it is necessary and aligned with
SOCT strategic objectives.
Representing ORRU
• Provide secretariat role for committees hosted by ORRU including the provision
of relevant discussion papers; data analysis; minutes of meeting.
• Represent ORRU and promote security policy interests at meetings with HMPPS
colleagues, wider CJS Stakeholders and external organisations at all levels.
• Prepare and deliver presentations to HMPPS’ senior managers and to visiting
senior foreign officials across the range of emerging practice and policies.
• Reporting and Analysis
• Provide briefing and reports as required to HMPPS’ senior management/
meetings.
• Complete data analysis and present findings in most relevant media.
• Undertake additional activities appropriate to the level of Group Profile. These
activities may involve cross-hierarchical working in response to operational or
business need.
• The post does have line management responsibility and the post holder may be
required to manage specific projects which may entail managing the work of
other people (for example contractors or specialists).
Staff Officer Gold Command
To provide the Gold suite with resources and specialist advice to assist in the safe
resolution of serious incidents. Key responsibilities of the role include:
• Ensuring that all relevant contingency plans, checklists, site and block plans are
complete and relevant instruction manuals are available to Gold Command
Team. Ensure that all support staff are aware of their core functions and have up
to date role briefs to support the operation of the command suite.
• Set up a communication line with Silver’s staff officer. (If first in the suite contact
Silver and take a briefing and offer any support and guidance).
• Provision of operational and specialist incident management advice as required
to establishment, National Resource staff and all key stakeholders. Ensure the
Gold Commander is working to the Incident Playbook throughout and the
current incident level is clearly identified.
• To gather and assess as much information about the Incident as possible using
all available resources. Handle and disseminate incoming data sensitively and
update Gold Commander accordingly.
• Ensuring that the Broadband connection is functioning and available for use by
the Gold Command team for live CCTV coverage.
• Ensuring all instructions and requests from the Gold Commander are complied
with in timely manner.
HQ-JES-2475 Operational Procedures Development Manger v2.0
• Mobilisation of National Resources including NTRG, NDTSG and Operational staff
for ongoing incidents upon receipt of authority by the Gold Commander in
consultation with the NIMU Duty Manager. This will require the OPDM to work
in conjunction with GOLD, NTRG and NTDSG around the prioritisation of national
resources responding to multiple incidents.
• Manage the opening of Gold Command Suite after liaising with DDCs and
consultation with the Duty Manager (Out of Hours).
• Managing and maintaining links with all establishments who have provided C&R
advanced resources to confirm status and estimated times of arrival. You must
also provide them with incident updates and inform them of resolution times to
allow them to plan resourcing.
• Updating white boards and informing necessary stakeholders, including
establishment Silver Command teams, of tactical resources estimated times of
arrival.
• Maintaining details of specialist personnel contacted and their roles and
continue to offer any advice and guidance relative to the incident.
• Managing and briefing the log keeper to ensure relevant information is being
recorded and displayed correctly and in a timely manner.
• Ensuring authority requests for RIPA by the establishment or specialist staff and
use of pyrotechnics or PAVA are made correctly and advise Gold Commander
accordingly.
• Collate all documentation at the end of an incident and ensure it is accurate,
signed and stored appropriately to support future investigations or criminal
proceedings. This documentation must be handed over to NIMU staff. Advise if
necessary the correct distribution and format of all incident submission
paperwork.
• Assist the Senior Coordinator with the preparation and dissemination of
submission paperwork to the CEO, senior managers and ministers.
• Be available for a minimum of 46 days a year for overnight and weekend cover
and act as relief for the detailed Staff Officer in the event of a protracted
incident for a further 46 days.
• Making arrangement to relieve members of the Gold Command team during
protracted incidents.
• Ensure that any available role briefs are disseminated to Gold Command staff.
• At the end of the incident ensure the Gold Suite is left tidy, appropriately
stocked and ready for operation.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
•
Communicating & Influencing
•
Working Together
•
Seeing the Big Picture
•
Changing and Improving
•
Making Effective Decisions
•
Managing a Quality Service
•
Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
•
Excellent communication skills at all levels
•
Excellent analytical skills and understanding of IT and data processing skills
HQ-JES-2475 Operational Procedures Development Manger v2.0
Experience
•
Understanding of Protective/Perimeter/Information Security Procedures
•
Understanding of Strategic, Tactical and Operational Management of Incidents.
•
Proven understanding and experience of policy development
Technical
•
Accredited through the Incident Command Training course (can be completed
after selection)
•
SC level security clearance (can be completed after selection)
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
37 hours per week.
(Unsocial Hours)
Allowances
The role will attract Required Hours Allowance.
HQ-JES-2475 Operational Procedures Development Manger v2.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Communicating and Influencing
Excellent
Understanding of
Accredited through the Incident
communication skills at
Protective/Perimeter/Information
Command Training course (can be
all levels
Security Procedures.
completed after selection)
Working Together
Excellent analytical skills
Understanding of Strategic, Tactical SC level security clearance (can be
and understanding of IT
and Operational Management of
completed after selection)
and data processing
Incidents.
skills
Seeing the Big Picture
Proven understanding and
experience of Policy Development
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Delivering at Pace
Choose an item.
HQ-JES-2475 Operational Procedures Development Manger v2.0