Criminal Fines Collection and Enforcement
Job Title: Delivery Manager
Grade: Higher Executive Officer (HEO)
This is a general job description covering the likely scope of work of the post holder.
Background
HEO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.
About Criminal Fines Collection and Enforcement
The Criminal Fines Collection and Enforcement department plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. Enforcement is a large and complex business unit, employing over 1200 staff across multiple locations across England and Wales through which flows some £500m per annum. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Confiscation Orders, Community Penalty Breach Warrants and other enforcement work.
Overview
HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The key purpose of the role is to
Support the Operations Manager by being responsible for managing functions within the business.
Key responsibilities
Deliver a consistent and customer focussed service
Ensure effective deployment of resources to meet operational needs.
Ensure the delivery of performance management objectives.
Act as Responsible Officer as required.
Operations
Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
Ensure that team targets are met and resources are managed to deliver highly effective performance.
Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
Ensure that local training needs are identified, assessed and training is delivered.
Perform Responsible Officer duties. This may include any of the following activities:
Identify and implement solutions to local problems
Ensuring IT/Workstation compliance at all times
Ensure compliance with health and safety requirements
Ensuring Risk Assessments take place at appropriate times
Maintenance of an up to date Asset Register
Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
Analysis
Identifying and implementing solutions to local problems, referring more complex problems to the Operations Manager
Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations
Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
Develop local communication plans which meet the needs of the target audience.
Representation
Representing the function you have been assigned to at an operational level
Team leadership
Provide operational leadership to managers and staff and role model engaging behaviours.
Provide coaching to support and develop staff, guiding them through a substantial and significant change.
Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
Ensure the application of MoJ HR policies and procedures.
Specialisms
To have a comprehensive knowledge of functions undertaken within the Business, to support the development and review of policies and procedures.
To provide specific functions as directed by line management in line with the SOP for providing that service.
Financial Authority
Ensure effective deployment of resources to live within the allocated budget.
Accountability
Reporting to the Operations Manager
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Casglu Dirwyon Troseddol a Gorfodaeth
Teitl Swydd: Rheolwr Cyflawni
Gradd: Swyddog Gweithredol Uwch (HEO)
Mae hwn yn swydd ddisgrifiad cyffredinol ac mae’n cynnwys cwmpas gwaith tebygol y deiliad swydd.
Cefndir
Bydd angen i staff HEO arddangos ymrwymiad i bedair prif egwyddor: Newid parhaus, egwyddorion LEAN, rheoli ansicrwydd a gwella perfformiad. Rhaid i bawb a benodir i rolau newydd o fewn GLlTEF ymrwymo’n llwyr i'r egwyddorion hyn a chyflwyno tystiolaeth o hyn yn eu cais.
Ynglŷn â Chasglu Dirwyon Troseddol a Gorfodaeth
Mae’r adran Casglu Dirwyon Troseddol a Gorfodaeth yn chwarae rhan ganolog mewn darparu cyfiawnder trwy weithio ochr yn ochr â'r llysoedd troseddol yng Nghymru a Lloegr i sicrhau bod partïon a fernir yn euog yn cydymffurfio â dirwyon a chosbau ariannol eraill a osodwyd gan y llysoedd. Uned fusnes fawr a chymhleth yw gorfodaeth, sy’n cyflogi dros 1200 o staff ar draws sawl lleoliad ledled Cymru a Lloegr ac y mae tua £500m y flwyddyn yn mynd drwyddi. Byddwch yn helpu i gyflawni cyfrifoldebau GLlTEF ar gyfer gorfodi Dirwyon, Gorchmynion Atafaelu, Gwarantau Torri Cosb Gymunedol a gwaith gorfodi arall.
Trosolwg
Mae GLlTEF ar ddechrau cyfnod o newid sylweddol. Mae’n rhaid cael arweinyddiaeth gref er mwyn i hyn fod yn llwyddiannus. Fel rheolwr o fewn GLlTEF mae'n rhaid i ddeiliad y swydd ddarparu cyfeiriad a ffocws clir, gan hyrwyddo newidiadau fydd yn sicrhau mwy o effeithlonrwydd. Mae Cyfarwyddwyr Cyflawni Rhanbarthol yn disgwyl i holl reolwyr y clystyrau weithredu'n onest ac yn agored; disgwylir iddynt arddangos ymrwymiad i newid drwy gynnwys a grymuso eraill a chyflawni canlyniadau.
Prif bwrpas y rôl yw
Cefnogi’r Rheolwr Gweithrediadau trwy fod yn gyfrifol am reoli swyddogaethau o fewn y busnes.
Cyfrifoldebau allweddol
Darparu gwasanaeth cyson sy'n canolbwyntio ar y cwsmer
Sicrhau y caiff adnoddau eu defnyddio’n effeithiol i ddiwallu anghenion gweithredol.
Sicrhau bod amcanion rheoli perfformiad yn cael eu cyflawni.
Gweithredu fel Swyddog Cyfrifol yn ôl y gofyn.
Gweithrediadau
Cynnal perthynas waith effeithiol â’r farnwriaeth, asiantaethau cefnogi, grwpiau gwirfoddol a grwpiau defnyddwyr. Gweithio gydag asiantaethau i wella lefel y gwasanaeth a gynigir i ddefnyddwyr.
Rhoi cyfarwyddyd a chymorth agos i reolwyr lleol, gan osod blaenoriaethau lleol sy'n gyson â'r cynllun busnes
Arwain Fforymau Staff fel rhan o weithgareddau ymgysylltu â staff er mwyn datblygu perthnasau gwaith da gyda staff ac er mwyn gwella darpariaeth gwasanaeth a morâl/cymhelliant y staff.
Sicrhau bod targedau tîm yn cael eu cyrraedd a bod adnoddau’n cael eu rheoli i ddarparu perfformiad hynod o effeithlon.
Adnabod gwelliannau i brosesau, deall a rheoli risgiau cysylltiedig; adeiladu ar gryfderau’r tîm i sicrhau canlyniadau i’r busnes.
Sicrhau bod trefniadau llywodraethu, cofrestrau rheoli risg a chynlluniau wrth gefn ar waith ac yn cael eu diweddaru bob blwyddyn/mis.
Cydymffurfio â gwerthoedd, polisïau a gweithdrefnau GLlTEF (gan gynnwys amrywiaeth, presenoldeb a disgyblaeth, Rhaglen Sicrwydd GLlTEF).
Sicrhau bod anghenion hyfforddi lleol yn cael eu nodi, eu hasesu a bod hyfforddiant yn cael ei ddarparu.
Ymgymryd â dyletswyddau Swyddog Cyfrifol. Gall hyn gynnwys unrhyw un o'r gweithgareddau canlynol:
Adnabod a gweithredu atebion i broblemau lleol
Sicrhau cydymffurfiaeth TG/Gweithfan bob amser
Sicrhau cydymffurfiaeth â gofynion iechyd a diogelwch
Sicrhau bod asesiadau risg yn digwydd ar adegau priodol
Cadw cofrestr Asedau gyfredol
Sicrhau bod unrhyw broblemau ynghylch lefel y gwasanaeth ar gyfer Rheoli Cyfleusterau Ystadau yn cael eu cyfeirio i Adran Ystadau’r Weinyddiaeth Gyfiawnder
Rheoli cwynion yn adeiladol o fewn amserlenni penodol, a sicrhau cymryd camau cywiro lle bo angen.
Cymhwyso egwyddorion, offer a thechnegau LEAN at arferion gwaith i wella effeithlonrwydd gweithrediadau.
Dadansoddi
Adnabod a gweithredu atebion i broblemau lleol, gan gyfeirio problemau mwy cymhleth at y Rheolwr Gweithrediadau
Cyfathrebu gyda’r cyhoedd, y farnwriaeth, defnyddwyr llys a thribiwnlys eraill a chynrychiolwyr asiantaethau a sefydliadau eraill
Meddwl y tu hwnt i'ch maes cyfrifoldeb eich hun, gan ystyried goblygiadau polisi ehangach a sefydliadol materion.
Gweithredu cynlluniau cyfathrebu lleol sy'n diwallu anghenion y gynulleidfa darged.
Cynrychiolaeth
Cynrychioli'r swyddogaeth yr ydych wedi cael eich penodi iddi ar lefel weithredol
Arwain tîm
Darparu arweinyddiaeth weithredol i reolwyr a staff a bod yn fodel rôl ar gyfer ymddygiad ymgysylltu.
Darparu hyfforddiant i gefnogi a datblygu staff, gan eu harwain drwy newid sylweddol ac arwyddocaol.
Sicrhau eich bod chi a'ch rheolwyr yn cefnogi'r defnydd parhaus o TIB’s a SOP’s ac yn grymuso a datblygu staff i gyrraedd y safonau perfformiad uchaf.
Sicrhau cymhwyso polisïau a gweithdrefnau Adnoddau Dynol MoJ.
Arbenigeddau
Meddu ar wybodaeth gynhwysfawr am swyddogaethau yr ymgymerir â hwy o fewn y Busnes, i gefnogi'r gwaith o ddatblygu ac adolygu polisïau a gweithdrefnau.
Darparu swyddogaethau penodol fel y cyfarwyddir gan y rheolwr llinell yn unol â'r SOP ar gyfer darparu'r gwasanaeth hwnnw.
Awdurdod Ariannol
Sicrhau bod adnoddau yn cael eu defnyddio’n effeithiol o fewn y gyllideb a ddyrannwyd.
Atebolrwydd
Adrodd i’r Rheolwr Gweithrediadau
Dyletswyddau eraill
Mae'n ofynnol i ddeiliad y swydd weithio mewn ffordd hyblyg a chyflawni unrhyw ddyletswyddau eraill y gofynnir amdanynt yn rhesymol gan reolwr llinell sy'n gymesur â gradd a lefel cyfrifoldeb y swydd hon.