Job Description (JD)
Band 5
Group Profile - Custodial Manager (CM)
Job Description - CM : Safe, Decent and Secure
Document Ref.
OR-JES-239-JD-B5 : CM : Safe, decent and secure
v8.0
Document Type
Management
Version
8.0
Classification
Official
Date of Issue
10th April 2025
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0
Job Description
Job Title
CM : Safe, Decent and Secure
Group Profile
Custodial Manager
Organisation
First Line Management
Level
Band
5
Overview of the
This is a management job in an establishment.
job
All staff have a responsibility to safeguard and promote the
welfare of children. The post holder must undertake the
appropriate level of training and is responsible for ensuring that
they understand and work within the safeguarding policies of the
organisation.
Summary
The job holder will provide day-to-day management of a
Residential Unit/s within the establishment. They will manage the
work of their group to ensure all local and national guidelines,
policies and quality standards are maintained in order that tasks
are carried out.
The job holder will be required to undertake incident
management response (Silver/Bronze) and undertake Orderly
Officer duties via the establishment's rota. In addition to this, the
job holder may be required, on a rotational basis, to be
responsible for the establishment during the night period. This
requirement will be based upon local risk assessment and
establishment complexity.
This is a rotational, operational job with line management
responsibilities for the management of all staff within their
hierarchy.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
• Undertake Orderly Officer duties ensuring any operational
decisions or incidents are managed in line with contingency
plans
• Ensure residential services are managed whilst maintaining
order, control and decency in line with local/national policies
and contingency plans.
• Manage quality checks of systems and ensure social care
‘alerts’, during custody and pre-transfer or release are
utilised.
• Manage quality checks ensuring make use of information to
identify prisoners who may have care and support needs.
• Ensure Local Authority information about needs
assessments, accessing care and support to meet Adult
Social Care needs is made available to prisoners
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0
• Ensures care and support plans are not shared with other
prisoners.
• Ensure there is a process to enable prisoners to make a
complaint about care and support services
If the Residential Unit is used as First Night/Induction
accommodation in addition the jobholder will:
• Manage all aspects of the First Night Centre/Induction,
ensuring procedures are adhered to at all times and
prisoners receive all elements of the induction programme
before they are moved from the wing.
• Manage prisoners’ first night initial needs assessment
process.
• Manage the process for prisoners located on the
wing/unit/received from Reception and ensure they are
provided with basic entitlements.
• Manage local systems that enable all prisoners to speak to
a Listener and peer support prisoner.
• Manage initial assessment paperwork for prisoners from
Reception.
• Manage the Induction programme, updating when required
to reflect recent and relevant information.
If the residential unit is used as a Care and Separation Unit
(CASU) in addition the jobholder will:
• Manage and monitor the status of Rule 45 prisoners held in
the (CASU) documenting their status, including ensuring an
exit strategy has been considered and outcomes recorded.
• Manage and ensure completion of all paperwork for the
authorisation and subsequent time bound review of
prisoners located in special accommodation or subject to
mechanical restraints.
• Manage prisoners’ segregation review process.
• Manage the adjudication process ensuring all adjudicators
are consistent in approach and outcome. Attend the
quarterly Adjudication Standardisation meeting providing
data and trends for the preceding quarter.
• Attend and contribute to Rule 45 and Good Order or
Discipline (GOOD) reviews for prisoners held in CASU.
• Quality assure segregation paperwork on a weekly basis
from data supplied from the Supervising Officer on a daily
basis which contributes to Segregation Management and
Review Group (SMARG).
• Monitor and analyse Control and Restraint (C and R)
paperwork undertaking monthly reviews to establish any
emerging trends.
• Manage and ensure all prisoners held in the CASU have a
fully completed and authorised CASU Safety Algorithm.
• Support and assist adjudicators in completing all paperwork
for Fast Track appeals.
• Advise staff on adjudications and the processes involved.
• Complete Impact Assessments as required for the Single
Equality Scheme (Adjudications, Use of Force and CASU).
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0
If required and identified as the daily operational lead for Safer
Custody, in addition the job holder will:
• Manage the day to day coordination, implementation and
delivery of the safer custody (violence reduction, suicide
prevention) policy in the establishment.
• Manage all statistics and trends in relation to safer custody
ensuring they are monitored, analysed and actioned and
provide monthly report to the Senior Management Team.
• Support staff through contributing to the assessment of
prisoners who have been victims of bullying, violence or
self-harm advising on appropriate actions to be taken.
• Ensure that all prison standards relevant to violence
reduction are known and published.
• Ensure that all incidents of self-harm, bullying and assaults
are reported and dealt with and that staff monitor vulnerable
prisoners according to the Safer Custody/ Violence
Reduction policies.
• Ensure that prisoners are interviewed following acts of
violence, assaults and anti-social behaviour. Complete any
required investigations and write reports.
• Attend boards and consider individual intervention plans for
perpetrators and victims working with them to reduce the
level of risk to others.
• Assist and support staff through contributing to the
assessment of prisoners who are in an acute phase of
suicide ideation or persistent self-injury.
• Act as the nominated point of contact for Deaths in Custody
(DIC) and manage contingencies, representation at
Coroners Court.
• Contribute towards Death In Custody (DIC) investigations
and use information to update Safer Custody policy where
required.
• Prepare and deliver Anti bullying, Pro- social Modelling and
Assessment Care in Custody Teamwork (ACCT) training.
• Manage and quality check Cell Sharing Risk Assessments
(CSRA) and ACCT.
• Manages Listeners scheme and liaises with Samaritans.
Undertake other management tasks including:
• Assist the Head of Function in developing a safe, decent
and secure function.
• Ensure that all staff supervise, manage and control
prisoners decently, lawfully, safely and securely whilst
carrying out all activities.
• Work collaboratively with other managers.
• Promote Prison Service policy in all activities and
behaviours by promoting diversity, decency, safety and
reducing re-offending agendas.
• Ensure procedures are in place to monitor the personal
officer scheme, ensuring prisoners’ needs are met.
• Ensure that staff maintain the prisoner roll.
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0
• Responsible for incident management documentation and
logging onto the Incident Reporting System (IRS).
• Investigate and respond to prisoner requests/complaints
received.
• Ensure actions arising from Standard Audit, His Majesty’s
Inspectorate of Prisons (HMIP) Action Plans, Managing
Quality of Prison Life (MQPL) surveys including Local Self
Audit Action Plans and Resettlement strategies are
delivered.
• Plan staff rotas/self-rostering and work activity to plan and
manage delivery of the regime.
• Review open Assessment Care in Custody Teamwork
(ACCT) paperwork.
• Ensure all HMPPS standards and Service Delivery
Indicators (SDIs) are implemented and managed within the
relevant work area.
• Ensure all national and local policies/procedures are
implemented and compliant with National Security
Framework (NSF) and Local Security Strategy (LSS).
• Attend relevant boards/meetings, as directed by line
manager.
• Provides management and direction to staff within their
area of responsibility through briefings, building informal
and formal relationships and effective communication.
• Produce relevant reports as required and ensure the
response to all correspondence is within agreed timescales.
• Manage resources to deliver the activities within the area of
responsibility and contribute to the short-to-medium term
business planning process.
• Manage a safe working environment for staff, prisoners and
visitors. Ensure Health and Safety legislation is followed
ensuring Safe Systems of Work (SSOW) and risk
assessments are completed in a timely manner and any
faults reported promptly.
• Carry out investigations as directed by commissioning
authority.
• Knowledge and awareness of Regulation of Investigatory
Powers Act (RIPA) legislation.
• Undertake all duties around Managing Challenging
Behaviour.
• Discharging prisoners.
• Carry out management checks as required, including those
for Cell Sharing Risk Assessment (CSRA) and Incentives
and Earned Privileges (IEP).
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0
Behaviours
• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Working Together
• Developing Self and Others
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential
• Must have thorough knowledge of all security, safety,
Experience
custodial procedures and Service Delivery Indicators
(SDIs) relating to area of work.
• Able to deal effectively and assertively with staff at all
levels.
• Information collation and analysis.
Technical
• Use of Force training
Requirements
• Must be a fully trained prison officer
• Successfully completed either the SO or CM assessment
• Successful completion of the workbook
• Able user of MS Word and MS Excel
Ability
Minimum
Please do not alter this box
Eligibility
• All candidates are subject to security and identity checks prior to
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week (standard).
(Unsocial Hours)
Allowances
HMPPS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible
for the two protected pensionable additional committed hours
(ACHP). They will work a 39 hour week consisting of the
standard 37 hour week and a further 2 additional hours (ACHP)
paid at plain time pensionable rate.
Unsocial Hours Working
This role requires working regular unsocial hours and a payment
at the current organisational rate will be paid in addition to your
basic pay to recognise this. Unsocial hours are those hours
outside 0700 - 1900hrs Monday to Friday and include working
evenings, nights, weekends and Bank/Public holidays.
OR-JES-239-JD-B5 : CM : Safe, Decent and Secure v8.0