OFFICIAL - SENSITIVE










JOB DESCRIPTION:

Operations Case Manager (EO)


About the Parole Board:


The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public safety is our number one priority. All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.


The Board is made up of about 190 secretariat staff based all over the country but maintaining an office presence in London, and approximately 340 Members who make decisions on risk and hold hearings at prisons around the country.


The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.


You will be required to spend 20% of your time in person contact. This is either at the Head Office, a Ministry of Justice (MoJ) hub office, with Parole Board colleagues, members or MoJ colleagues, or in training. If you are a national candidate, please be aware that if successful, you will be expected to attend the Canary Wharf office at least quarterly for team or staff meetings. Travel for these purposes will be reimbursed for national employees. This role will require some travel outside of these requirements.


There may be a requirement to work at a local prison site for no more than 20% of your working time, to maintain the Board’s strong working relationships. Your workplace would be in the administrative area of the prison, and you would not be expected to have contact with prisoners, without prior agreement. You would be accompanied by a member of Parole Board staff for your first time there.



About the role:


An opportunity has arisen within the Parole Board Operations team to become a Case Manager; the purpose of this role is to manage allocated cases ensuring all relevant stages of the parole process and other appropriate systems are completed within prescribed deadlines. You will work alongside colleagues and Team Leaders to provide to provide secretariat support to our members.


Person specification:


As a core component of the Case Management function at the Parole Board, the candidate must be able to plan their work in order to identify potential issues and address these before they become a problem; be proactive in their approach and seek to resolve problems with minimal supervision; be able to liaise and challenge stakeholders in order to deliver results; be self-motivated and be able to manage setbacks to case progression.



Main Duties:


  • Proactively manage Parole Board cases to ensure, timely case progression by making full use of the case management system as well as procedures and policies.

  • Work with stakeholders and Parole Board members to ensure that reports are provided in a timely manner.

  • Undertake regular reviews of the cases in your caseload to identify potential risks to an effective Parole oral hearing, anticipating any likely issues, working with stakeholders to resolve them prior to the oral hearing.

  • Challenge blocks and delays to case progression and take responsibility for initiating solutions, involving others where necessary.



  • Ensure that all parties are kept regularly up to date with the current progress in a case leading up to the oral hearing.



  • Provide secretariat support to Members, progressing cases in your workload specifically to pre-empt, understand and support member needs and evidence requirements, for them to undertake effective decision making.



  • Work well as part of a team to ensure that you support your colleagues; providing training and support where required, including covering for periods of absence in your team.



  • Potential for oversight and line management of a small number of administrative staff (AO) ensuring they are able to support the work of case managers.

Experience required for the post:


Have a proficient level of IT including use of email, MS word and MS Excel

Behaviours


We'll assess you against these behaviours during the selection process:



Security


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.





Selection process details

This vacancy is using Success Profiles and will assess your Behaviours and Strengths. At the sift stage, you will be assessed only against Behaviours.

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.


This is a rolling recruitment campaign. The advert for this campaign may be closed earlier than planned if the desired number of successful applicants is achieved prior to the closing date.


Any persons successful in gaining an interview will need to provide photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants’ offer being withdrawn.


If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.



Salary

The national salary range is £23,735 - £27,973, London salary range is £25,081 - £32,259.

Your salary will be dependent on your base location. The starting salary for new Parole Board employees will usually be at the bottom of the relevant PayScale unless there are exceptional circumstances. For candidates coming to the Parole Board from other government departments, we will match their current salary within the grade pay band subject to the band maximum.