NPS Job Description (JD)
NPS Band 4
Directorate: National Probation Service / Performance
and Quality Team
Job Description: Performance and Quality Officer
Document Ref.
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0
Document Type
Management
Version
2.0
Classification
Unclassified
Date of Issue
3/7/2019
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0
NPS Job Description
Job Title
Performance and Quality Officer (PQO)
Directorate
National Probation Service
Band
4
Overview of the job
The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to
ensure performance and delivery to agreed targets. Team responsibilities include
identifying local performance and quality issues, and developing a programme of
quality of operational practice in response to meet the needs of the division, and
HMPPS priorities.
Summary
The PQO role is to work alongside LDU clusters to support them in achieving agreed
performance. This includes:
? Ensuring that LDU clusters deliver in accordance with agreed national service
delivery indicators and specifications
? Developing and delivering a quality improvement programme for the
Division
? Identifying local performance and quality issues and opportunities linking in
to HMPPS priorities.
? Running improvement initiatives to address opportunities for performance
improvement
Working with other PQO’s to share best practice and maximise improvements in
quality and performance.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
Support Service Delivery Quality Improvement and Practice Development
? Provide guidance for delivery of effective practices across the LDU clusters
? Demonstrate support for organisational vision and strategies as regards
quality improvement within the LDU clusters
? Implement systems for reviewing and assessing effective practice within the
LDU clusters
? Implement practice development opportunities developed in collaboration
with HMPPS/NPS training and OD
? Contribute to a culture of innovation and continuous improvement
Performance management within the LDU Clusters
? Support performance management of LDU clusters within the division
? Identify opportunities for performance improvement and analysing trends
within LDU clusters
? Support the implementation of performance plans within LDU clusters and
monitor their effectiveness
? Work with PQO colleagues to share good practice and promote performance
initiatives
Quality Management
? Support continuous quality improvement
? Implement best practice initiatives internally
? Monitor compliance with quality systems
Develop Team and Partnership Working
? Be responsible for establishing effective working relationships with other
teams and with colleagues
? Write reports for management on contract performance and provide cost
analysis where required
? Provide information to colleagues where required
? Support a performance and quality-focused organisation
Plan and organise
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0
? Support manager with the provision of information for SLA review meetings
around performance, and make recommendations for improvement.
Monitor action logs where appropriate
? Monitoring of CRC and other organisations delivery of interventions on
behalf of NPS.
? Share knowledge and good practice to inform the continual improvement of
service delivery
Use communication effectively
? Providing information, feedback and advice
? Influencing and persuading
? Participate in meetings using appropriate skills, styles and approaches
Enhance your own performance
? Manage own resources and professional development
Use information to support decision makers
? Liaise with staff to receive, collate and analyse information, compiling
reports as necessary
? Develop and utilise data to identify trends and recommend action to
maintain and enhance performance
? Comply with systems for the exchange of sensitive information, data and
intelligence
Manage Diversity and Quality
? Support a culture and systems that promote equality and value diversity
? Implement the diversity policies of the service and consult the Equalities and
Diversity Unit as appropriate
Manage Projects
? Ensure an effective approach to project and process evaluation
? Manage a programme of complementary projects
? Enable others to carry out project management roles
? Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.
Behaviours
? Changing and Improving
? Working Together
? Managing a Quality Service
? Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
Demonstrate experience of performance management, demonstrate experience of
problem solving skills including analytical, evaluative & outcome focused techniques,
operational experience of working in a Probation setting, and experience of quality
systems and implementing quality improvement initiatives.
Technical
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
requirements
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus
Notes).
Ability
Demonstrate the ability to maintain information & administrative systems including
databases.
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8.
Demonstrate the ability
NVQ Level 4 or equivalent in a relevant
to maintain information
Experience of performance
Changing and Improving
subject (or appropriate practical
& administrative systems
management
experience)
including databases.
Demonstrate experience of
IT Skills; Microsoft: Word, Excel, Access,
problem solving skills including
Working Together
Outlook, and PowerPoint (or equivalent
analytical, evaluative & outcome
i.e. Lotus Notes
focused techniques
Operational experience of working
Managing a Quality Service
in a Probation setting,
Experience of quality systems and
Delivering at Pace
implementing quality improvement
initiatives
NPS-JES-0020_Band 4 Performance and Quality Officer_v2.0