Criminal Fines Collection and Enforcement


Job Title: Operations Manager

Grade: Senior Executive Officer (SEO)



Location: To be based at Kidderminster Enforcement Office with frequent travel to Gloucester and other National Services sites



This is a general job description covering the likely scope of work of the post holder.


Overview

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly championing the changes which deliver greater efficiencies. Regional Delivery Directors expect all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.


About Criminal Fines Collection and Enforcement


The Criminal Fines Collection and Enforcement Service plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. Enforcement is a large and complex business unit, employing over 1200 staff across multiple locations across England and Wales through which flows some £500m per annum. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Confiscation Orders, Community Penalty Breach Warrants, and other Enforcement work.




Location

This role is based in the Kidderminster Enforcement Office with regular travel to one or more sites in your region. Enforcement offers a flexible working system in many of its offices which are spread across England and Wales. The post could involve working from home and a laptop will be provided for this purpose. Travel to other HMCTS sites may also be required as part of the working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available.



The key purpose of the role is to



Key responsibilities


Operations

  • Establish and enhance effective working relationships with supporting agencies. Working with agencies to improve the level of service offered to users.

  • Provide direction and close support to Delivery Managers, setting local priorities which are consistent with Regional and national priorities.

  • Use Staff Survey Action Plans / local TU liaison / Staff Forums to effect good working relationships with staff and to improve service delivery and staff morale / motivation

  • Work collaboratively with all areas of the business to fully utilise MI, ensuring performance targets are monitored, reviewed and achieved.

  • Manage conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.

  • Be proactive in reviewing processes to identify improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes and involve the team in developing plans and consistent messages.

  • Accountable for ensuring Governance, risk management registers and contingency plans are in place and updated annually/monthly.

  • Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme) and contribute to ongoing development.

  • Perform Responsible Officer duties. This may include any of the following activities:

    • Identify and implement solutions to local problems

    • identify risks

    • Ensuring IT/Workstation compliance at all times

    • Ensure compliance with health and safety requirements

    • Ensuring Risk Assessments take place at appropriate times

    • Maintenance of an up to date Asset Register

    • Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates

    • Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

  • Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership

  • Provide visible leadership to managers and staff and role model engaging behaviours and challenge non-engaging behaviours in managers.

  • Leading by example, coaching, supporting and developing staff and guiding them through a substantial and significant change.

  • Ensure managers across the region support the ongoing use of Huddle and SOP’s and empower and develop staff to achieve the highest performance standards.

  • Ensure the application of MoJ HR policies and procedures.

Developing new policies / processes, etc

  • Developing innovative proposals for introducing policy change, drawing on best practice for managing change.

  • Working with Delivery managers to develop business plans for Enforcement.

  • Setting local priorities and objectives within the context of national/regional/area strategies and plans

  • Identifying and implementing solutions to complex local problems.

  • Task or commission work to review and improve local processes.

  • Assess the impact of new policies or processes on current performance.

Specialisms

  • To have a comprehensive knowledge of functions undertaken within the region, to support the development and review of policies and procedures.

  • To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

  • To monitor and control expenditure (as delegated), ensuring profiles are met and efficiencies made.

  • Ensure effective deployment of resources to live within the allocated budget.

Accountability

  • Reporting to the Enforcement Deputy Head of Operations.



Other duties


The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.