Role Profile
AO Caseworker
Working with others to achieve excellence in the delivery of Legal Aid
Case Management
Partnership
Over 250k pieces of
w
Over 900k pieces
o
Purpose
rk
of Crime work dealt
Civil work dealt with
ing
To facilitate access to legal aid services for
per year
a
with per year
c
A great place to work
ro
eligible clients.
ss MO
J
Ambition
Get things right
Ongoing Learning
first time
and Development for
To use our knowledge, skills and experience to
staff
support modernisation and ensure the services
290k
What
Support
applications
we deliver offer value for money. To invest in
vulnerable
for criminal
our people and utilise their expertise to inform,
clients
legal aid
How
Welcome
Support Access
Engage with
assessed
influence and implement every day decision
new ideas
to Justice
Legal Aid
per year
making.
providers
Why
Culture
Staf
Over 170k
To listen and engage with all staff ensuring we
f S
Assess Legal Aid
u
Hybrid Working
Civil
p
applications/claims
always value the ‘caseworker voice’ and that
p
Over 122k
applications
or
calls
granted per
this is represented when delivering or
ted
answered
a
year
influencing change agendas. We will value
nd en
expertise, including the expertise of our
gaged
providers, and create a culture where new
Pay Legal Aid Providers fairly
ideas are encouraged and appreciated.
Diverse Workforce
Caseworker Quotes
I joined LAA 15 years ago as a temp, I only intended to stay
The main thing I enjoy about the
for 1 year, but here I am 15 years later! The reasons I've
The role is varied and requires you to
job as well as the work being
stayed are that the job is really interesting - no two days
make decisions within set
interesting is that I'm allowed to
are the same and there are so many opportunities to
parameters. Legal Aid applications
manage my own workload in a
progress in my career. The best part about working for
can sometimes be distressing, but in
way that suits me best, I don't feel
the LAA is the support you receive every day and the
the end you have the satisfaction of
like i'm ever being
opportunity to learn new skills.
knowing you are helping someone in
micromanaged.
a difficult situation.
I'm really enjoying the flexibility of
the job. I have 2 young children and
the fact I can work round them is
It's satisfying to know that I'm
I find the role interesting and varied,
amazing. I love how friendly and
part of something that helps
and there are lots of opportunities for self
supportive the team are,
vulnerable families overcome
development and to learn new skills. The
every single person is happy to help
hardship and resolve disputes.
team are friendly and very supportive.
which is great.
I love the engagement as well, as a
hybrid role where you don't always
see everyone often, there is a lot to
keep you engaged and interactive
with the team.
South Tyneside
Locations
LAA Offices
OF OFFICES
South Tyneside
Leeds
Manchester
Leeds
Liverpool
Manchester
Nottingham
Birmingham
Liverpool
Cambridge
Cardiff
Nottingham
Bristol
London
Birmingham
Brighton
Cambridge
Cardiff
Bristol
London
Brighton
Job Role
The caseworker role can stretch across several teams all processing
different aspects of legal aid, ensuring access to justice, and that
legal aid lawyers are paid fairly. The role can include one of the
following:
Assessing applications to determine eligibility based on the merits
of the case and financial eligibility of the client. In both Criminal
Court proceedings and Civil proceedings including Family,
Housing, Debt and Immigration matters. There are applications for
legal aid covering high profile matters.
Assessing and paying claims submitted by Solicitors and
Barristers, using guidance and regulations, to make accurate
decisions, ensuring the correct spending of public funds.
Reviewing cases to identify if additional contribution payments
are due from legal aid applicants and liaising with debt recovery to
facilitate contribution collections.
Being a caseworker within the LAA is an interesting and varied role,
where you can make a real difference.
The role requires regular interaction with Solicitors, legal aid
applicants and colleagues across the LAA and MoJ. As well as liaising
with other government departments such as DWP and HMCTS.
Benefits
Saving Money
Rewarding
Learning &
Staff Wellbeing
Leave
Volunteering
Great Work
Flexible Working
Development
Season Ticket loans
‘One-off’ exceptional
Mentoring
Flexi-Time
Employee Assistance
Minimum of 25 days
Volunteering leave
Cycle to work Loans
contribution award
Apprenticeships
Job Sharing
programme
Annual Leave rising to
(taken throughout the
Gym Membership
Royal Garden Parties
Development
Hybrid Working
Work Place
30 days after 5 years
year within the
Eye Care vouchers
Team awards
programmes
(Office & Home)
Adjustments
service
working week)
Employee discounts,
Sustained excellent
Lunch and learns
Occupational Health
Disability leave
Reserve forces training
cashbacks and free
contribution awards
Secondments
Staff Networks
Special Leave
Volunteer
gifts
Mental Wellbeing
Buy or sell leave
independently or with
Civil Service Pension
Support for carers
Career break
your colleagues
Salary Advances
Discounts on sport
and leisure
Timeline
OF RECRUITMENT
Interviews will be held.
These may be online or
Once pre-employment
in person. For online
checks are completed
interviews candidates
your new manager will
will be sent instructions
be in touch to agree
Advert live.
Panels sift applications.
with a link to dial in.
start dates.
Week 0
Week 3
Week 6
Weeks 10-14*
Week 2
Week 5
Week 8
Weeks 12-20*
Closing date.
Successful candidates
Candidates informed of
Start dates
invited to interview.
outcome of interview.
for employment.
Slots for the interview
Pre-Employment checks
will be made available
commence.
for candidates to book.
(these take up to 25
working days)
* Dates are dependant on security
checks and notice periods
Myth Buster
Dress Code
Annual Leave
Legal Experience
Office Experience
There is no formal dress code policy
Any holiday or leave you already have
You don’t need to have any
You don’t need to have
(shirt & tie etc). It’s casual dress all the
booked will be honoured and taken as
experience of the law or how the
office experience, full training will be
way in the LAA! - business dress only for
annual leave.
court system works .
given.
external meetings.
Flexible Working
Hybrid Working
Qualifications
Interviews
Flexible working hours are the norm,
On top of flexible working hours
You don’t need any legal qualifications or
Our Interview process is relaxed
with full time, part time, compressed
Hybrid working is a big part of how the LAA
degree to work within the LAA.
and friendly. You will be asked
positions available. Flexi time allows staff to
works. You are currently required to work
Just ensure you can demonstrate the skills
about your strengths. You will
vary their time of arrival and departure from
a percentage of your working week within
listed in the essential criteria of the
have the opportunity to ask us
work; vary the length of their lunch breaks;
a LAA office. Want to work more in the of
questions too!
-
job description.
and take time off if they have worked extra
fice - that’s fine too.
hours within the limits of the scheme. The
LAA does not operate core hours however
employees are able to work between
7am - 7pm once signed off from training.