NPS Job Description (JD)
NPS Band 3
Directorate: National Probation Service/
Performance and Quality Team
Job Description: Performance Analyst
Document Ref.
NPS-JES-0014_Band 3 Performance Analyst_v2.0
Document Type
Management
Version
2.0
Classification
Unclassified
Date of Issue
3/7/2019
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0014_Band 3 Performance Analyst_v2.0
NPS Job Description
Job Title
Performance Analyst
Directorate
National Probation Service
Band
3
Overview of the job
The post holder is a member of the Performance and Quality Team within the
Business As Usual team, supporting them with the provision of high quality
management information tools and providing a flexible analytical resource to meet
their requirements.
Summary
Supports the Performance and Quality Manager and Officers (2 -4) who work with
LDU clusters to ensure performance and delivery to agreed targets. This includes
identifying local performance and quality issues, and developing a programme of
quality operational practice and improvement to meet the needs of the division, and
HMPPS priorities. The Performance Analyst role is to work alongside the P & Q team,
their responsibilities will include:
? Developing new business intelligence, tools and reports
? Acting as Account manager for analytical requests from NPS division,
ensuring understanding of requirements and translating these into
analytical work
? Developing strong working relationships within the team and with other
stakeholders
? Development and maintenance of management information dashboards
for use within NPS directorate and division
? Responding to ad hoc analytical requests ensuring these are translated
into efficient reports
? Assisting the preparation and delivery of training programmes
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
Support Service Delivery Quality Improvement and Practice Development
? Support organisational vision and strategies as regards quality improvement
within the LDU clusters
? Support the development and implementation of systems for reviewing and
assessing effective practice within the LDU clusters, including data audits and
flow charting techniques
? Promote a culture of innovation and continuous improvement
Performance management within the LDU Clusters
? Support performance management of LDU clusters within the division
through the provision of information
? Identify opportunities for performance improvement through analysing
trends within LDU clusters
? Support the implementation of performance plans within LDU clusters and
monitor their effectiveness through the provision of appropriate monitoring
tools
? Work with PQO colleagues to share good practice
Quality Management
? Support continuous quality improvement
? Implement best practice initiatives internally
? Develop tools to assist with monitoring compliance with quality systems
Develop Team and Partnership Working
? Be responsible for establishing effective working relationships with other
teams and with colleagues
? Provide information to colleagues where required
NPS-JES-0014_Band 3 Performance Analyst_v2.0
? Provide a business partnering service where required
? Support a performance and quality-focused organisation
Plan and organise
? Support manager with the provision of reports and analysis for SLA review
meetings around performance. Develop action logs where appropriate
? Share knowledge and good practice to inform the continual improvement of
service delivery
Use communication effectively
? Providing information, feedback and advice
? Influencing and persuading
? Participate in meetings as appropriate using appropriate skills, styles and
approaches
Enhance your own performance
? Manage own resources and professional development
Use information to support decision makers
? Liaise with staff to receive, collate and analyse information, compiling
reports as necessary
? Develop and utilise data to identify trends and issues
? Comply with systems for the exchange of sensitive information, data and
intelligence
Manage Diversity and Quality
? Support a culture and systems that promote equality and value diversity
? Implement the diversity policies of the service and consult the Equalities and
Diversity Unit as appropriate
Manage Projects
? Enable an effective approach to project and process evaluation through
provision of suitable analytical tools
? Enable others to carry out project management roles
? Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.
Behaviours
? Changing and Improving
? Delivering at Pace
? Working Together
? Managing a Quality Service
? Making Effective Decisions
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
Demonstrate experience of stakeholder management, demonstrate experience of
maintaining information & administrative systems including databases, and
experience of quality systems and implementing quality improvement initiatives
Technical
NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience).
requirements
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus
Notes).
NPS-JES-0014_Band 3 Performance Analyst_v2.0
Ability
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
NPS-JES-0014_Band 3 Performance Analyst_v2.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8.
NVQ Level 3 or equivalent in a relevant
Experience of stakeholder
Changing and Improving
subject (or appropriate practical
management
experience)
Experience
IT Skills; Microsoft: Word, Excel, Access,
of maintaining information &
Delivering at Pace
Outlook, and PowerPoint (or equivalent
administrative systems including
i.e. Lotus Notes)
databases,
Experience of quality systems and
Working Together
implementing quality improvement
initiatives
Managing a Quality Service
Making Effective Decisions
NPS-JES-0014_Band 3 Performance Analyst_v2.0