PS Job Description (JD)
PS Band 4
Directorate: Probation Service
Job Description: Business Change Officer
Document Ref.
PS-JES-0021 Band 4 Business Change Officer v4.0
Document Type
Management
Version
4.0
Classification
Official
Date of Issue
8 February 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
PS-JES-0021 Band 4 Business Change Officer v4.0
PS Job Description
Job Title
Business Change Officer
Directorate
Probation Service
Band
4
Overview of the job
The role is responsible for delivering business change partner support to PS Divisional
Deputy Directors as directed by the System Integration team.
Summary
The system change team will be part of the central DDC team but with a matrix line
into the Divisional DD. They will deliver against an agreed national change
programme. An initial priority will be ensuring integration between PS and CRC. In
Wales these will include integration with Probation/Prisons and therefore solid line
into HMPPS Wales.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
Business change partner support responsibilities
• Support the delivery of change in the Division, working to the Head of
Business Strategy and Change
• Contribute to Probation Service change plans
• Assist in the development of Divisional change plans
• Mobilise change teams - even where these are virtual project teams, and
ensure that they are effectively managed
• Support key workstreams within each change project as required
• Work alongside Divisional colleagues to plan the implementation of change
plans and mitigate risks, and engaging frontline staff in continuous
improvement exercises
• Translate change plans into clear action plans
• Develop stakeholder management plans
• Identify key stakeholders and implement stakeholder interventions to
ensure successful delivery
Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Chair and participate in meeting using appropriate skills, styles and
approaches
Enhance your own performance
• Manage own resources and professional development
Use information to take critical decisions
• Liaise with staff to receive, collate and analyse information, developing
systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to
maintain and enhance performance
• Implement and manage systems for the exchange of sensitive information,
data and intelligence
Manage Diversity and Quality
• Contribute to creating a culture that promotes equality and values diversity
PS-JES-0021 Band 4 Business Change Officer v4.0
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
• Making Effective Decisions
• Changing and Improving
• Working Together
• Delivering at Pace
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8
Essential Experience
• Experience of implementing change projects
• Operational experience of working in a Probation setting
Technical
• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical
requirements
experience)
• Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
Ability
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
To be used by the JES Team only
Allowances
PS-JES-0021 Band 4 Business Change Officer v4.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
NVQ Level 4 or equivalent in a relevant
Experience of implementing
Making Effective Decisions
subject (or appropriate practical
change projects
experience)
Microsoft: Word, Excel, Outlook, and
Operational experience of working
Changing and Improving
PowerPoint (or equivalent i.e. Lotus
in a Probation setting
Notes)
Working Together
Delivering at Pace
Managing a Quality Service
PS-JES-0021 Band 4 Business Change Officer v4.0