Job Description (JD)
Band 4
Group Profile - Caseworker (CW)
Job Description - CW : Offender Management:
Prison Offender Manager
Document Ref.
OR JES 2255 JD B4 : CW: Offender Management:
Prison Offender Manager v5.0
Document Type
Management
Version
5.0
Classification
Official
Date of Issue
10th April 2025
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-2255-JD-B4 : CW : Offender Management: Prison Offender Manager v5.0
Job Description
Job Title
CW: Offender Management: Prison Offender Manager
Group Profile
Caseworker
Organisation
Delivery
Level
Band
4
Overview of the
The job holder will lead the management and assessment of
job
selected low to medium risk prisoners and prepare, implement,
review and evaluate their sentence plans with them. The job
holder will build effective, appropriate and supportive
relationships with prisoners, with the aim of reducing re-
offending.
The job holder will act in a supportive role only to probation
officers in the case management of high risk prisoners. The job
holder will have undergone selection and additional training to
carry out this specialist delivery job as a Prison Offender
Manager to prisoners.
All staff have a responsibility to safeguard and promote the
welfare of children. The post holder must undertake the
appropriate level of training and is responsible for ensuring that
they understand and work within the safeguarding policies of the
organisation.
This is a non-operational job with no line management
responsibilities. This role is rotational.
Will have regular prisoner facing activities/duties.
Summary
Typical tasks associated with this role include:
• Supervise, Manage, Signpost and advise prisoners decently,
safely and securely while carrying out all activities.
• Understand, apply and conform to national and local policies.
• Establish, develop and maintain professional relationships
with prisoners and staff.
• Maintain and update systems in line with local agreements.
• Prepare relevant documentation to managers for
verification/quality checking purposes.
• Attend and contribute to relevant meetings as required.
• To assess and manage the risk posed by offenders to protect
victims of crime and the general public by:
o Providing information and advice to other criminal
justice agencies and partner organisations.
o Supervise offenders during custodial sentences.
o Contribute to the management of risk.
o Work with other agencies and groups to prevent
reoffending and meet the needs of victims and
offenders.
OR-JES-2255-JD-B4 : CW : Offender Management: Prison Offender Manager v5.0
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
• To undertake the full range of offender management tasks
with low to medium risk cases.
• No ownership of high risk cases will be held, but support to
probation officers in the case management of high risk
prisoners will be given when required.
• As Prison Offender Manager, be involved in all relevant
processes in the prison such as ACCT and violence
reduction/anti-bullying for those within your case load, if this
is applicable.
• Act as the ACCT Case Manager for individuals if appropriate
(Prison Offender Managers should not routinely be used as
ACCT Case Managers, only when appropriate to do so).
• Interview prisoners within prescribed timescales of their
arrival. Set and review targets with prisoners and update
case management notes on PNOMIS or relevant IT systems.
• Use the Offender Assessment System (OASys) to identify
risks and manage offenders appropriately.
• Obtain further information if required from outside agencies to
complete a comprehensive OASys report.
• Lead the sentence planning meeting in order to prepare and
review appropriate plans.
• Coordinate the activities within the sentence plan through
liaison with prisoners and other departments and agencies,
including gathering and exchanging information and
understanding/investigating conflicting opinions on prisoner
progress.
• Encourage and support prisoner to participate in education,
interventions and workshops as defined within the sentence
plan. Develop strategies to assist prisoners to overcome
reluctance to attend.
• To provide professional advice and assessment, including
written reports to criminal justice agencies and partner
organisations.
• Liaise with the Community Offender Managers regarding
Release on Temporary Licence (ROTL) and Home Detention
Curfew (HDC). Make recommendations to the Governor on
suitability for early release. Inform relevant agencies of
release dates and address of prisoners considered a risk on
release.
• Support Community Offender Managers with the delivery of
plans to enable recalled prisoners to be re-released.
• Complete all paperwork for the cases, including lifer and ISP
specific paperwork in line with relevant policies, standards
and set timescales.
• Highlight any prisoner who gives significant concerns by their
behaviour to the Heads of Offender Management or Orderly
Officer. Concerns may be for a variety of issues, for example,
any prisoner who has presented in the past risk of suicide or
self harm, or if there are any outstanding concerns with
regards to victims or further offences and racial harassment.
• Contribute to and attend Multi-Agency Public Protection
Arrangements (MAPPA) Boards and work with all relevant
OR-JES-2255-JD-B4 : CW : Offender Management: Prison Offender Manager v5.0
external agencies to protect the public when releasing
prisoners under MAPPA.
• Liaise with the Foreign National Department or UK Border
Agency regarding foreign national prisoners, as appropriate.
• Instigate public protection child contact checks and share
relevant safeguarding information with authorities.
• Undertake the role of the resettlement advisor for prisoners in
the specific caseload. Forge, develop and maintain the links
between the programmes, the progress, or otherwise, made
by the participants and the prisoner’s ongoing path through
their sentence.
• To work collaboratively with colleagues and maintain effective
team relationships, in particular with Key Workers.
• Demonstrate pro-social modelling skills by consistently
reinforcing pro-social behaviour and attitudes and challenging
anti-social behaviour and attitudes.
• To use computer based systems to produce, update and
maintain records and other documentation within agreed
timescales.
• To work within the aims and values of HMPPS.
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
Behaviours
• Making Effective Decisions
• Working Together
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
• Ability to analyse complex information in order to make
assessments and decisions.
• Ability to communicate clearly verbally and in writing with
offenders, professionals, and at hearings such as Parole
Boards.
• Ability to empathise constructively with people from diverse
backgrounds.
• The ability to complete all mandatory training as required to
support the job role.
Experience
• Experience of working with a diverse range of people who
have experienced a range of social/personal difficulties, and of
using tact and discretion when dealing with confidential and
sensitive issues.
OR-JES-2255-JD-B4 : CW : Offender Management: Prison Offender Manager v5.0
• Understanding of factors related to offending, e.g. substance
misuse, accommodation issues.
• Understanding of and commitment to the principles of case
management.
• Knowledge and understanding of risk management/risk
assessment pertaining to offenders and the impact on victims
of crime.
• Experience in planning and coordinating work.
• Experience of working with groups or individuals in order to
motivate and change behaviour.
• Experience of working with diverse communities including
promoting equality and valuing diversity.
• Knowledge and understanding of the work of the criminal
justice system.
• Experience of working with people who have committed
offences.
• Have received Women Awareness Staff Training (WASP) if
working in a female establishment.
• Have received Juvenile Awareness Staff Programme (JASP)
and child protection training if working in a Juvenile
establishment.
• A working knowledge of relevant legislation and National
Standards.
• Knowledge of Evidence Based Practice and risk/needs
assessment tools.
Technical
Desirable - Higher level academic qualification(s).
Minimum
Please do not alter this box
Eligibility
• All candidates are subject to security and identity checks prior to
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week.
(Unsocial Hours)
Allowances
OR-JES-2255-JD-B4 : CW : Offender Management: Prison Offender Manager v5.0