HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: SEO

Job Title: eJudiciary Product Manager

Location: National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability), with regular travel to the Royal Courts of Justice, London. Therefore, you will be expected to apply for SC clearance once in the role. 

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Product Manager role at Product Manager level, but carries the title eJudiciary Product Manager within DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Personal Characteristics:

• We’re looking for someone who has impressive product management and/or Delivery skills at management level.

• You will be an individual who is energetic and focused on delivering great outcomes in a constantly changing environment.

• You can be an enthusiastic technologist looking to apply your experience to help drive Digital innovation.

• You may be a technical professional wanting to make a move to Product Management or develop further skills in Product Management.

• You have a strong IT Technical Operations background and you want to apply your experience to transform an IT organisation.

• You have managed or delivered large scale IT changes; experience in Project delivery would be an advantage

• You could be an experienced Technical Product Manager and are looking for a new challenge.

Job Description:

Digital & Technology Services is continuing to improve both their workplace products used by the Judiciary. The role involves the end to end technical product ownership eJudiciary as well as a number of critical technology products used by the Judiciary. This role requires a deep understanding of Microsoft Office 365, IT Operations, including supplier delivery and processes. Excellent internal and external stakeholder management required with the ability to articulate technical solutions to a non-technical audience.

Working with but not limited to:

• IT Operations including Change and Demand Management

• Product and Service Owners

• Technical Design Authority

• Technical Architects

• Property Directorate

• Finance

• External / 3^rd Party Suppliers

• Judiciary

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. You will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Key Responsibilities:

Reporting to the Judicial and RCJ Service Operations Manager the post holder will working closely with all stakeholders, the main responsibilities of the role are:

• Drive innovation with suppliers for current and future capability and help develop a roadmap for the eJudiciary Service (office 365) and associated products. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. Develop a good understanding of the Judicial requirements in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisations objectives.

• Assess the overall IT requirement for the RCJ to understand if this impacts the Infrastructure architectural design and bring this to the attention of suppliers so it can be incorporated in the design and costs. The role holder will need the ability to constructively challenge a new service if it has a material impact on the current service and be able to help drive the right outcome.

• Deliver current operating procedures and processes for reporting and manage the associated delivery of services to develop and execute improvements and efficiencies.

• Have a good understanding of wider IT requirements and develop user stories, in order to improve, design and deliver new services for the Judiciary or support any procurement activity. A good analytical approach is needed to pull together various streams of data, understanding of functional and non-functional requirements and a grasp of risks with the ability to identify via all the different streams the approach needed to change and influence expectations and customer needs;

• Provide the escalation path and own the senior relationship with the suppliers; internal and external, in collaboration to ensure outcomes are met for our stakeholders.

• Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.

• Help provide direction, support, objectives for direct reports and wider team members - both individual and organisation objectives with the structure and environment that supports positive learning, sharing ideas and developing a culture of continuous improvement. Ability to recognise and applaud talent communicating own self learning demonstrating the value the team brings to the organisation.

• A good understanding of financial data is required to manage monthly finance reporting on the Judicial and RCJG allocated budget along with excellent written skills. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies. Excellent stakeholder management, communication, decision making and influencing skills are required.

• The post holder will report to the Judicial & RCJ Group Service Operations Manager.

• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post

Skills & Experience:

We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.

Essential Criteria:

• Knowledge of MS Office desktop Apps and how they integrate with Office 365.

• Excellent interpersonal skills and the ability to interact with senior judiciary and key stakeholders.

• Ability to work to tight timescales, managing your priorities and ensuring delivery of requests.

• You possess vital customer-facing, communications and organisational skills required to successfully interact with and influence Stakeholders, IT Colleagues and IT Suppliers.

• Experience in using a wide range of collaborative tools.

Desirable Criteria:

• Experience of any Project delivery approach would be an advantage.

• Recognised O365 certification.

• Understanding of ITIL methodology.

• Experience of implementing solutions based on apps in SharePoint online.

• Experience of working in a structured and non-structured technical delivery environment.

• Experience of working in large, complex organisation and working with Managed Service Suppliers.

• Experience of finance budgeting/reporting.

• Excellent understanding of the RCJ Operations and Technology used across the RCJ estate.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience - As demonstrated in your application form.

• GDD Assessment - During the interview, you will be assessed against the GDD skills

• and framework below.

• GDD Skill 1 - Strategic Ownership

• GDD Skill 2 - Product Management

• GDD Skill 3 - Creating Value for Money

• GDD Skill 4 - Managing Product Outcomes

• Behaviours - You will be required to provide evidence of the following key behaviours at SEO Level.

• Making Effective Decisions

• Seeing the Big Picture

• Changing and Improving

• Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level once in the role.