Role Profile

Job Description (JD)
Band 2
Group Profile - Support Services Operations (SSO)
Job Description - SSO : Operational Support Grade
General

Document Ref.
OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0
Document Type
Management
Version
9.0
Classification
Official
Date of Issue
7 March 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence

OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0

Job Description
Job Title
SSO : Operational Support Grade General
Group Profile
Support Services Operations
Organisation Level
Support
Band
2

Overview of the job
This is a support services operations job in an establishment.

Summary
The job holder will carry out a range of activities across key areas of the
establishment including gate procedures, visitor checks and monitoring, censorship
of mail and telephones and reception duties. They will also be flexibly deployed to
provide a range of other support service activities within operational areas of an
establishment when required.

This is an operational support job with no line management responsibilities.

Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
•  Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles;
carry out searches of staff, prisoners, visitors, contractors and vehicles.  Issue and
collect staff keys/radios.
•  Contractor Escorts: be responsible for identifying and escorting vehicles and
contractors within the establishment.
•  Emergency Control Room/Control Room: operate the establishment radio system
and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are
reported and ensure personal actions are compliant with Regulation of
Investigatory Powers Act (RIPA). May be required to train staff in radio
procedures. May also be required to review CCTV tapes of visits, labelling and
storing in compliance with protocols.
•  Visits: book visits; identify and process visitors on their arrival, escorting them if
required; ensure all visitors both domestic and official are appropriately searched
and their details are collated; monitor CCTV.
•  Censors/Correspondence: monitor/log mail and report any illicit or contraband
items, maintaining the preservation of evidence.
•  Monitor phone calls made by prisoners.
•  Night Duties: ensure cell doors are locked/secure and all prisoners are safely
accounted for.
•  Reception: assist in supporting appropriate tasks within reception ensuring that
any prisoner queries and property are processed appropriately; Photograph
prisoners; Collate all relevant documentation for the Reception/Property process;
Search/x-ray incoming prisoner property and parcels accepted in Reception;
Receive items for prisoners and check all seals are intact on property storage.
•  Prisoner supervision: supervise prisoners as required; undertake prisoner
clothing/property exchange and assist officers with free flow movement and the
receiving of prisoners when required.
•  Food delivery: undertake food trolley delivery and collection, which may involve
the use of an electric tug vehicle.
•  Driver: transport prisoners and their escorts to their destination in the cellular
vehicle where applicable; Collect mail from local sorting office.
OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0

•  Monitor the prisoners Personal Identification Number (PIN) Phone system
maintaining the log of PIN Phone requests from prisoners; Complete all relevant
paperwork keeping an audit trail of conversations.
•  Complete Security Incident Reports (SIR) for intelligence gained from monitoring
phone calls or illicit/contraband items found.
•  Check that any legal numbers are registered solicitors.

Undertake other support services tasks including:

•  Understand, apply and conform to national and local polices.
•  Respond appropriately to invoke emergency procedures in line with Local
Security Strategy (LSS) and National Security Framework (NSF), utilising
knowledge of local contingency plans and the actions required in relation to
incidents.  Any initial decisions or actions will need to be referred to management
for further action.
•  Undertake administrative duties relating to area of work as required.

The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.

Behaviours
•  Communicating and Influencing
•  Working Together
•  Managing a Quality Service
•  Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.

Essential Experience
•  Use of IT
Technical
•  Required to undertake a 2 week OSG induction
Requirements
•  Must hold a valid driving licence if there will be a local requirement to drive
vehicles.  Driving and navigating is an appropriate OSG duty as defined in
PSI42/1997, Operational Support Grade: Schedule 3
Ability
•  Numerical skills

Minimum Eligibility
•  All candidates are subject to security and identity checks prior to taking up post.
•  All external candidates are subject to 6 months’ probation.  Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
•  All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.

OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0

Hours of Work
37 hour working week (standard).
(Unsocial Hours)
Allowances
HMPPS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two
protected pensionable additional committed hours (ACHP). They will work a 39 hour
week consisting of the standard 37 hour week and a further 2 additional hours
(ACHP) paid at plain time pensionable rate.

Unsocial Hours Working
This role requires working regular unsocial hours and a 17% payment will be paid in
addition to your basic pay to recognise this. Unsocial hours are those hours outside
0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends
and Bank/Public holidays.

OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0

Success Profile
Strengths
Technical

Behaviours
It is advised strengths are
Ability
Experience

chosen locally,

recommended 4-8.
Communicating and Influencing

Numerical skills
Use of IT
Required to undertake a 2 week OSG
induction
Working Together

Must hold a valid driving licence if there will
be a local requirement to drive vehicles.
Driving and navigating is an appropriate OSG
duty as defined in PSI42/1997, Operational
Support Grade: Schedule 3
Managing a Quality Service

Delivering at Pace

OR-JES-010-JD-B2 : SSO : Operational Support Grade General v9.0