HQ Job Description (JD)
HMPPS Band 5
Directorate: Security Order & Counter Terrorism
Job Description Quality & Effective Practice Officer NOAT
Document Ref.
HQ-JES-2810 Quality & Effective Practice Officer NOAT v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
9 February 2021
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ-JES-2810 Quality & Effective Practice Officer NOAT v1.0
Job Description
Job Title
Quality & Effective Practice Officer NOAT
Directorate
Security Order and Counter Terrorism
Band
HMPPS Band 5
Overview of the job
As a member of the National Operational Assurance Team the Quality and Effective
Practice Officer will be responsible for delivering a programme of activities which
supports individual/team development and organisational effectiveness within the
national counter terrorism network.
Post holder will work within the Assurance team in the Joint Extremism Unit, part of
the Security Order and Counter Terrorism directorate.
Summary
The Quality and Effective Practice Officer contributes to the delivery of programmes
which improve the performance and quality of operational practice across the
organisation. This will therefore include:
? Developing effective working relationships with colleagues across the CT
network in Prison and Probation to identify and improve effective practice.
? Keeping up to date with developments in effective practice of extremism
management.
? Responsibility for delivery aligned to national priorities and co-ordinating
activities to meet those priorities.
? The post holder reports to either Probation Assurance Lead or Prison
Assurance Lead.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
? Work within the National Operations Assurance Team, to develop effective
practice nationally within the Counter Terrorism network.
? Consult with operational colleagues across the NPS and HMPPS to develop
effective practice nationally.
? Contribute to embedding organisational effectiveness and delivery in line
with SOCT strategy and contractual commitments.
? Promulgate guidance for delivery of effective practices across the service.
? Understand the changing nature of effective practice in light of relevant
research and support a programme of continuous improvement.
? Contribute to the organisation’s response to external inspections and
audits.
? Support the Assurance Leads in the Co-ordination of internal quality
assurance activities.
? Contribute innovative ideas and approaches within their designated area of
responsibility.
? Support implementation of change in practices including working with
other divisions e.g. training and development.
? Contribute to Programme Performance.
? Develop and recognise effective performance.
? Contribute to team and organisation’s understanding of its stakeholders
and customers.
? Contribution to Managing Projects and will contribute to a programme of
complimentary projects.
? Contribute to a culture and systems that promote equality and value
diversity.
HQ-JES-2810 Quality & Effective Practice Officer NOAT v1.0
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
? Changing and Improving
? Working Together
? Delivering at Pace
? Making Effective Decisions
? Communicating and Influencing
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
? Ability to collate and analyse information, write clear reports and communicate
effectively.
? Ability to feedback constructively including the delivery of difficult messages.
Experience
? Proven track record as a competent and high performing member of probation or
prison operational staff promoting best practice in service delivery (desirable but
not essential).
? A thorough understanding of offender management and its implementation in
practice.
? A broad understanding of best practice in prison and/or probation work and a
commitment to quality and service development.
? Evidence of pc literacy and the ability to use information systems/data
effectively.
? Willingness and ability to develop and promote new ideas and approaches to
service delivery.
? Experience of implementing change.
? Experience of stakeholder engagement.
? Experience and knowledge of managing extremism is desirable but not essential.
Technical
? NVQ Level 4 or equivalent in a relevant subject (or appropriate practical
experience).
? IT Skills; Microsoft: Word, Outlook, and PowerPoint (or equivalent i.e. Lotus
Notes)
Minimum Eligibility
Please do not alter this box
? All candidates are subject to security and identity checks prior to taking up post.
? All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
HQ-JES-2810 Quality & Effective Practice Officer NOAT v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Changing and Improving
Ability to collate and
Proven track record as a competent and high NVQ Level 4 or equivalent in a
analyse information,
performing member of probation or prison relevant subject (or appropriate
write clear reports and
operational staff promoting best practice in practical experience)
communicate
service delivery (desirable but not essential).
effectively.
Working Together
Ability to feedback
A thorough understanding of offender
IT Skills; Microsoft: Word,
constructively including
management and its implementation in
Outlook, and
the delivery of difficult
practice.
PowerPoint (or equivalent i.e.
messages.
Lotus Notes)
Delivering at Pace
A broad understanding of best practice in
prison and/or probation work and a
commitment to quality and service
development.
Making Effective Decisions
Evidence of pc literacy and the ability to use
information systems/data effectively.
Communicating and Influencing
Willingness and ability to develop and
promote new ideas and approaches to
service delivery.
Experience of implementing change.
Experience of stakeholder engagement.
Experience and knowledge of managing
extremism is desirable but not essential.
HQ-JES-2810 Quality & Effective Practice Officer NOAT v1.0