Job Title: Delivery Manager
Grade: Higher Executive Officer (HEO)
This is a general job description covering the likely scope of work of the post holder.
Overview
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.
Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
The key purpose of the role is to
Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster.
Key responsibilities
Deliver a consistent and customer focused service.
Ensure effective deployment of resources to meet operational needs.
Ensure the delivery of cluster performance management objectives.
Act as Responsible Officer as required.
Operations
Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
Ensure that team targets are met, and resources are managed to deliver highly effective performance.
Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
Ensuring compliance with HMCTS values, policies, and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
Ensure that local training needs are identified, assessed and training is delivered.
Perform Responsible Officer duties. This may include any of the following activities:
Identify and implement solutions to local problems
Ensuring IT/Workstation compliance at all times
Ensure compliance with health and safety requirements
Ensuring Risk Assessments take place at appropriate times
Maintenance of an up-to-date Asset Register
Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
Constructively manage complaints within set timescales, and ensure corrective action taken where necessary
Apply LEAN principles, tools, and techniques to working practices to improve efficiency of operations.
Managing casework
Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.
Setting local priorities and objectives within the context of national/regional strategies and plans.
Analysis
Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager
Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations
Maintain effective liaison with judiciary, user groups and representative organisations
Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
Develop local communication plans which meet the needs of the target audience.
Representation
Representing the function you have been assigned to at an operational level.
Team leadership
Provide operational leadership to managers and staff and role model engaging behaviours.
Provide coaching to support and develop staff, guiding them through a substantial and significant change.
Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
Ensure the application of MoJ HR policies and procedures.
Specialisms
To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
To provide specific functions as directed by line management in line with the SOP for providing that service
.
Financial Authority
Ensure effective deployment of resources to live within the allocated budget.
Accountability
Reporting to the Cluster Operations Manager / Cluster Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.