OFFICIAL

EO Team Supervisor - Reviewed April 2025

Job Title & Grade:

Team Supervisor - EO

Contract Type:

Permanent

Salary range (depending on location):

National - £28,312 to £30,011

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:

Birmingham

Directorate:

Case Management

Team:

Crime Applications

Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 28 hours and to cover 4 days of the week

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to:

Team Manager

Closing date for applications

28^th April 2025

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Case Management

The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.

The Case Management department is the delivery function of the Legal Aid Agency and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With over 800 staff based across 11 sites we deliver services for those facing both criminal and civil legal problems.

Crime case management is responsible for the processing applications and claims for costs for legal aid and their associated items of work. 

Job Summary

The role holder will primarily support the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development of team members on a daily basis.

Key Responsibilities:

Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
If there is capacity, the post holder may also undertake some caseworker tasks and deal with escalated/complex communications.

Essential Knowledge, Experience and skills	Comprehensive knowledge of the Crime Application workstreams and processes. Effective communication skills both written and verbal Effective analytical and numerical skills with proven ability to solve problems and make decisions Effective interpersonal skills Ability to feedback to others constructively Established knowledge of Microsoft office
Desirable Knowledge, Experience and skills	Experience of Coaching and Mentoring. Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole. Knowledge of information assurance Health & Safety Awareness
Person Specification	The role holder is someone who enjoys leading a team working in a fast-changing environment

Assessment approach

Application Process

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against strengths and experience required by the role and some or all of the following behaviours:

Delivering at Pace

regularly review the success of activities in the team to identify barriers to progress or challenging objectives
identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs
follow relevant policies, procedures and legislation to complete your work
ensure colleagues have the correct tools and resources available to them to do their jobs
have a positive and focused attitude to achieving outcomes, despite any setbacks
regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary
ensure that colleagues are supported where tasks are challenging

Developing Self & Others

identify gaps in own and team’s skills and knowledge
set and consistently meet development objectives
seek learning opportunities
support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture
consider the contributions of all team members and delegate work to aid the learning and development of all
encourage and listen to developmental feedback from colleagues

Leadership - Lead Behaviour

show pride and passion for your work and positive, inclusive engagement with your team
understand your areas of responsibility and display awareness of the wider impact of your actions
proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise - including any instances of discrimination or misconduct
give praise and credit to colleagues and stakeholders where appropriate

Making Effective Decisions

take responsibility for making effective and fair decisions, in a timely manner
analyse and research further information to support decisions
talk to relevant people to get advice and information when unsure how to proceed
explain how decisions have been reached in a clear and concise way, both verbally and in writing
demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.

Shortlisting is planned for week commencing 5^th May 2025

Interviews are planned for week commencing 26^th May 2025

If you would like more information on this opportunity, please contact - Nadeem, Safina | She/Hers Safina.Nadeem@justice.gov.uk

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

OFFICIAL