Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

The Portfolio Support Manager will be responsible for a diverse range of activities for administrative support, application of project/change procedures, tools and techniques, the delivery and transformation of most project's objectives. This role will help to support the smooth running of the project by assisting the team through the operation of project management processes, defining and maintaining the standards within the project, and the co-ordination of business management actions and activities on their behalf. This role will support activities such as communication between with the business, maintenance of central project records and production of regular management reports.

Duties and Responsibilities:

1. Portfolio Planning, Risk, Reporting & Assurance:

• Support the Senior Portfolio Manager in maintaining MS Project plans to track key milestones across the Portfolio

• Support the Senior Portfolio Manager in the maintenance, monitoring and tracking of key risks across the Portfolio

• Manage project controls, providing reporting using Excel and MS Project to inform stakeholders of project progress and portfolio status.

• Ensure project documentation (initiation documents, risk logs, plans, budgets, etc.) meets required standards and supports internal audits and assurance reviews.

• Track and implement recommendations from external reviews and audits.

2. Change Management & Benefits Realisation:

• Support the development and application of business change and CI products, such as impact assessments, readiness checklists, plans, and communication materials.

• Ensure project managers and business owners effectively use change management/CI tools and techniques.

• Assist in developing benefits management processes, ensuring benefits realisation plans align with business change and operational activities.

• Lead on benefits reporting and dashboard development, escalating risks as needed.

3. Stakeholder Engagement & Communication:

• Engage with business owners, change leads, and benefits owners to align change, CI and benefits activities with OPG’s strategic objectives.

• Support the development of OPG and MoJ-wide change, CI and benefits networks to standardise approaches and maximise efficiencies.

• Assist in producing materials for governance meetings, including Portfolio Change Board reports and presentations.

• Maintain MS Teams spaces, distribute documentation packs, and provide administrative support for portfolio management activities.

4. Continuous Improvement & Lessons Learned:

• Identify opportunities to improve processes and promote best practices across the Portfolio Management Office (PMO) and Change Management Office (CMO)

• Work with stakeholders to ensure lessons learned are documented, shared, and acted upon to drive continuous improvement.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Occasional travel to our OPG offices in Birmingham and Nottingham may be required.

There is no line management responsibility as part of this role.

Skills & Qualifications

Application Process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a CV (2 pages of A4 maximum) and a supporting Personal Statement of Suitability of no more than 1000 words based on the essential and desirable skills, providing specific examples that demonstrate their relevant experience related to the job description.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles and take place remotely via MS Teams. At interview candidates should expect strengths-based questions as well as questions relating to the following Civil Service Success Profiles Behaviours -

• Working Together (Level 3)

• Changing and Improving (Level 3)

• Delivering at Pace (Level 3)

Further information on success profiles can be found here: https://www.gov.uk/government/publications/success-profiles

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.