Role Profile

Group Profile: Hub Manager
Band 5

Document Ref.
HMPPS OR T 4 GP Hub Manager v7.0
Document Type
Management
Version
7.0
Classification
Official
Date of Issue
27th October 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence

HMPPS OR T 4 GP Hub Manager v7.0

Group Profile
Group Profile
Hub Manager
Name
Organisation
First Line Management - The jobs at this level will provide first
Level
line management for a team of people and delivery of work
routines, activities and regimes appropriate to their area of
responsibility which may span one or more departments.
Band
5

Overview
Job holders within this Group Profile will be responsible for
managing the transactional activity within their relevant
administrative Hub.  They will line manage staff and apply all
Human Resources (HR) related policies and practices and be
able to carry out all aspects of people management such as staff
management, disciplinary investigations, performance
management and staff appraisals.

This is a non operational role which may involve contact with
prisoners depending on their area of work.
Characteristics
Typical tasks associated with this Group Profile include:
• Contribute toward the development of local policy, procedures
and practice and ensure consistency of application
• Manage devolved budgets in accordance with the financial
procedures outlined in the budget delegation
• Manage the achievement of Service Delivery Indicators (SDIs)
and standards within the work area, verifying and signing off
documentation as appropriate
• Attend relevant unit meetings as required to provide feedback
on good practice examples, to promote awareness for better
and more efficient ways of working
• Analyse and act on data collected by the Hub and produce any
relevant reports to show findings
• Ensure that data entered into local and national systems is
accurate and in accordance with agreed timescales
• Monitor performance of the Hub
• Draft all external and internal communications on behalf of the
Hub
• Provide Head of Function with management information
relating to the relevant area
• Be responsible for the management of all staff within their
area.  This includes staff performance, development and
annual appraisal through to sickness absence management
• Act as first point of contact for relevant external stakeholders
• Act as requisitioner or approver dependant on local policy.
Job Descriptions
The job holder once in post will be in matched to a job
relating to this
description; a sample list is shown below. The post is rotational
Group Profile
so the job holder could during their career carry out the role of
different job descriptions.
   •  Hub Manager : People
•  Hub Manager : Business
HMPPS OR T 4 GP Hub Manager v7.0

•  Hub Manager : Offender Management
•  Hub Manager : Activities
•  Hub Manager : Regional People Wales
•  Hub Manager : Learning and Capability
•  Hub Manager : Safer Custody
•  Hub Manager : Intelligence
Minimum
• All candidates are subject to security and identity checks prior to
Eligibility
taking up post.
• All external candidates are subject to 6 months’
probation.  Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS considers to be racist.
Essential Skills/
Job holders must complete specific training in their specialism
Qualifications/
once they take up post.
Accreditation/
Registration
Internal applicants
Newly promoted staff to the following Band 5 first line manager
roles (Hub Managers, Custodial Managers and Facilities &
Services Managers) in Establishments are required to complete a
qualification as part of their work objectives where these training
packages are available
Staff that have mapped or re‐graded to Band 5 who have
previously worked at an equivalent level will not be required to
undertake the qualification.
External applicants
All external staff joining as a Band 5 Hub Manager or Facilities
and Services Manager in an Establishment are required to
complete the qualification where available.
Essential Skills:
•  Able to deal effectively and assertively with staff at all levels
•  Able user of MS Word and MS Excel
•  Information collation and analysis

Hours of Work
37 hour working week
and Allowances
Behaviours
•  Changing and Improving
•  Communicating and Influencing
•  Working Together
•  Managing a Quality Service
•  Making Effective Decisions
•  Leadership
Strengths
It is advised strengths are chosen locally, recommended 4-8
HMPPS OR T 4 GP Hub Manager v7.0

Essential
Able user of MS Word and MS Excel
Experience
Information collation and analysis
Technical
Internal applicants
Requirements
Newly promoted staff to the following Band 5 first line manager
roles (Hub Managers, Custodial Managers and Facilities &
Services Managers) in Establishments are required to complete
a qualification as part of their work objectives where these
training packages are available
Staff that have mapped or re‐graded to Band 5 who have
previously worked at an equivalent level will not be required to
undertake the qualification.
External applicants
All external staff joining as a Band 5 Hub Manager or Facilities
and Services Manager in an Establishment are required to
complete the qualification where available.
Ability

HMPPS OR T 4 GP Hub Manager v7.0

Success Profile

Strengths
Technical

It is advised
Behaviours
Ability
Experience
N.B Please check the individual job description
strengths are
relating to this group profile for the any job
chosen locally,
specific requirements and add if required.
recommended

4-8
Internal applicants
Newly promoted staff to the following Band 5 first line
manager roles (Hub Managers, Custodial Managers
Able user of
and Facilities & Services Managers) in Establishments
MS Word and  are required to complete a qualification as part of their
Changing and Improving

MS Excel
work objectives where these training packages are
available

Staff that have mapped or re‐graded to Band 5 who
have previously worked at an equivalent level will not
be required to undertake the qualification.
Information
External applicants
collation and
All external staff joining as a Band 5 Hub Manager or
Communicating and

analysis
Facilities and Services Manager in an Establishment
Influencing

are required to complete the qualification where

available.
Working Together

Managing a Quality

Service
Making Effective

Decisions
Leadership

HMPPS OR T 4 GP Hub Manager v7.0