Role:
Content Designer
Business:
Office of Public Guardian (OPG)
Location:
National
Grade:
HEO
Salary:
HEO
National salary range: £34,140 - £37,105. London
salary range £38,661- £42,019
Contract Type:
Fixed term - 24 months
Minimum Hours:
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who
may not have the mental capacity to make certain decisions for themselves, such as
about their health and finance. We are an Executive Agency of the Ministry of Justice
(MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring
powers of attorney (EPA) and supervising deputies who are appointed by the Court
of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The
OPG is a disability confident employer and is committed to developing a supportive
and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change
the way we provide services and help us meet the growing needs of our users,
partners and our stakeholders. It will make sure our users experience a better level
of support and will help us to respond to the changing needs of society.
Transformation will ensure we can better support adults at risk and create high-
quality services that are accessible and affordable.
Team Overview
This role will be vital in contributing towards the design and publication of internal
and external materials which support the Public Guardian’s statutory duties and
strategic objectives. It sits within the Strategy and Central Services Directorate,
within the Policy and Stakeholder Engagement Team, alongside colleagues working
on stakeholder engagement, policy, guidance design and publication.
Duties and Responsibilities
We’re looking for an experienced Content Designer to help us communicate the work
underway with our various modernising transformation projects.
You'll do this by designing content to meet user needs and making complex
language and processes straightforward to understand and accessible to all. You’ll
need to identify who our users are so that you can learn about them and what their
needs are, based on evidence from insight and evaluation.
There is an expectation that you will have a dedicated approach to your work and
pride yourself on your attention to detail. Outstanding communication skills are a
must, as you will be expected to engage with a variety of staff of all grades and
experience, needing to tailor your approach to your audience.
This is an exciting, fast-paced role and you must work well under pressure and to
tight deadlines, with an ability to adapt swiftly to changing circumstances.
Being customer-focused and user-focused is also essential; you will be expected to
design, deliver and publish excellent guidance materials.
There may be a requirement to line manage staff as part of this role; full training will
be provided for this.
As a Content Designer, you will:
• Scope, write, edit and publish a variety of internal and external content.
• Oversee and contribute to the development of external facing guidance
ensuring it meets accessibility requirements.
• Create and develop accessible versions of OPG materials for publication.
• Carry out regular reviews of published guidance.
• Be accountable for choosing the best format for displaying information to the
user.
• Manage relationships with subject matter experts within the department to
make sure published external content is accurate.
• Deliver accessible content that is accurate, timely, high-quality, relevant to
audience, easily understood and to the organisations style.
• Make sure appropriate content is published quickly and efficiently.
• Manage the production, publication and amendments of external information and
guidance on gov.uk pages managed by OPG and ensure content managed by
the Government Digital Service is accurate and delivers OPG’s strategic
objectives.
This is an overview of the role and is not exhaustive. OPG reserves the right to
assign other duties commensurate with the HEO grade as required.
Agreed Expectations
The successful candidate will be expected to work from their base location in line
with current Civil Service requirements, outside of any reasonable adjustments.
Occasional travel may be required.
Skills & Qualifications
Essential Skills
• Content development skills, including scoping,
writing, editing and publishing a variety of internal
and external content.
• Experience of creating content that is accessible
and usable.
• Experience of choosing the best format for
displaying information to the user.
• Ability to adapt and work flexibly when priorities
change.
• Ability to pay strong attention to detail.
• Ability to organise and prioritise to deliver at pace.
• Strong written and oral communication skills.
• A strong team player, with a proven ability to
collaborate with others to deliver key objectives,
projects, and programmes of work.
Desirable Skills
• Experience with Whitehall publisher.
• Experience with Adobe Creative Cloud, particularly
InDesign, Photoshop, and Acrobat.
• The ability to work on a project and use agile
project management principles.
• The ability to line manage and set individual
objectives to deliver against departmental goals.
Application process
This recruitment will follow the Civil Service Success Profile process. Candidates will
be expected to provide a CV and Personal Statement of Suitability of no more than
1000 words in support of your application based on essential and desirable skills.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil
Service Success Profiles. At interview, candidates should expect questions on:
• Strengths relevant to the role.
• The following Behaviours at Level 3:
o Delivering at Pace
o Working Together
o Communicating and Influencing
o Managing a Quality Service
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.
Reasonable Adjustments
At OPG we consider all applications on the basis of merit and want you to feel able
to demonstrate your full potential whatever type of assessment is used. If you require
any reasonable adjustments for any aspect of the selection process, do not hesitate
to get in contact with us.
As a Disability Confident organisation, we will offer a guaranteed interview to
candidates with a disability who meet the essential criteria for this role. If you are
applying for a role within OPG and would like to be considered under the Disability
Confident Scheme, please indicate this in your application and let us know of any
reasonable adjustments you may require during the selection process.
For further information on benefits of working for OPG, such as our Flexible
Working Policy and a FAQ, please check the candidate information pack
attached to this advert.
If your application for this role is unsuccessful, we may offer you an
alternative role at the same or lower grade should one be available.