HM Courts and Tribunals Service


Job Title: Administrative Officer London Legal Admin


Pay Span: AO London


Background


Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within HM Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.


The key purpose of the role


Under the direction of the Legal Admin Team Leaders, assist in supporting the nine benches in the London Region, totalling approximately 2000 magistrates, working as part of a flexible team. The postholder will be expected to undertake a range of the functions and responsibilities specified, the exact nature of role is to be determined as the regional legal admin structure is developed. It is not intended that each post will be responsible for the full range of duties.


Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to CI techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.


Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.


Key responsibilities


Administration

Business Support & Assurance



Drafting



Operations



Checking and verifying



Collecting and assembling information



Undertaking calculations



Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations



Other duties


The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.


Operational Delivery in HMCTS


This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in



Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.