EO Governance Support Manager

Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?

We are recruiting for someone to fill a Governance Support Manager role at Executive Officer Grade.

The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing. 

We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee spends 50% of their working time in the office and the remainder at home.

The Role

As a member of the CICA Governance Team, the post holder will report to the HEO Governance Managers and play a vital role in delivering a broad range of governance and assurance activities across the organisation.

Key Responsibilities

• Data Subject Access Requests

• Other data-related requests from police and other agencies

• Internal queries regarding data protection and information security

• Fraud referrals

• Data Security Incident referrals

• Responding to email queries from internal or external agencies

• Monitoring of shared mailboxes

• Maintenance of workflow trackers to ensure timescales are met, provision of guidance to the Governance Support Officer, and escalation of complex requests to the Governance Manager where appropriate

• Supporting the Governance Managers and Senior Governance Manager in maintaining effective corporate governance across the organisation

Essential Criteria

• Excellent written and verbal communication skills with an ability to explain complex information in a clear and simple way to a variety of audiences

• Excellent organisational skills

• Excellent analysis and investigative skills

Desirable Criteria

• Knowledge of Criminal Injuries Compensation Schemes

• Practical experience of applying data protection principles (such as Subject Access Requests and Freedom of Information Requests)

Selection Process

The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.

Stage 1

For the first stage of the vacancy filling process, you will be asked to provide a Curriculum Vitae (CV) and a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.  

Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result, and Reflection).

Stage 2

If you are invited to interview, we will assess you against the following behaviours:

• Communicating and Influencing

• Delivering at Pace

• Making Effective Decisions

During the panel interview, you will be asked Behaviour based questions and Strengths based questions.

Interviews are expected to take place in late September 2026.

We will be conducting all interviews at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.

Apply and Further Information

Once the application deadline has passed, the job advert will no longer be available. You may wish to save a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am - 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) working pattern; however, we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 6 weeks. This is to ensure the best training and consolidation experience for new colleagues.

Queries about the roles may be emailed to Corporate.Support@cica.gov.uk