JOB DESCRIPTION

The Ministry of Justice (MoJ) is a major government department at the heart of the justice system.

We serve the public by upholding the rule of law, and by delivering an efficient, fair, timely and effective justice system in which the public has confidence. We:

• Enforce the decisions of the court: we punish offenders and work to reduce reoffending; we prevent victims by changing lives.

• In partnership with an independent judiciary, run the courts and tribunals service, helping individuals, businesses and families resolve their disputes.

• Protect vulnerable members of society and children and help to ensure victims of crime get justice.

• Provide legal aid and advice for those cases where it is justified.

• Develop policy on all aspects of law and justice, both domestically and internationally, helping to build a legal and rights framework that is clear and proportionate, and that commands confidence around the world

Information about the MoJ and its priorities can be found at www.gov.uk/government/organisations/ministry-of-justice/about

About the Role

The role sits within the Financial Reporting, Transactions and Governance team within the Ministry’s Financial Management, Control, Risk and Governance Directorate. The team is a central function responsible for delivering both transactional Purchase to Pay (P2P) services and process support across the Ministry of Justice group. The team is geographically dispersed, with staff co‑located across multiple national locations. Occasional travel is required to support effective team leadership and stakeholder engagement. The team currently consists of 1 SEO, 3 HEO and EO/AO staff.

The team’s purpose is to provide an end‑to‑end P2P service, combining transactional processing with guidance and support to ensure accurate, timely and compliant financial activity. This includes providing transactional services across MoJ and supporting requisitioners who interact directly with MoJ’s Enterprise Resource Planning systems (ERP), such as Oracle SOP and iProcurement. The team also works closely with other finance transaction teams, the Commercial Systems team, and interfaces with the transactional service provider SSCL to ensure seamless service delivery and effective resolution of issues across the P2P lifecycle.

The role requires strong leadership to manage and develop a motivated, inclusive and high‑performing team across multiple locations, while building effective relationships with stakeholders to ensure services meet business needs, promote compliance with P2P policies and processes, and support continuous improvement and the delivery of wider organisational objectives.

Main Activities / Responsibilities

The job holder will be required to undertake the following duties and responsibilities:

• Lead and manage a small team, setting clear expectations, coaching staff, and developing their capability to deliver a high‑quality service.

• Drive continuous improvement initiatives that enhance efficiency, streamline processes and improve user experience by working with procurement, finance, and operational colleagues.

• Maintaining and improving internal process documents in line with policy.

• Build and maintain strong working relationships with internal and external stakeholders, promoting collaboration. Respond promptly and effectively to service complaints, identifying root causes and implementing actions to prevent recurrence.

• Provide clear advice and guidance on purchasing methods, sourcing options and constructively challenge business areas where necessary to ensure decisions are compliant with policy.

• Ensure the accurate and timely processing of all purchase‑to‑pay transactions in line with Service Level Agreements. Prioritising workloads for the team to maintain service quality to meet performance targets.

• Oversee routine housekeeping activities to maintain purchase order accuracy.

• Ensure compliance with procurement rules, identifying non‑compliant activity and working collaboratively to address and prevent issues.

• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of the post.

Management of Resources

Required to lead and manage a team of EOs/AOs within the team, there are no budgetary responsibilities in this role

Essential Criteria

• Experience of managing high‑volume transactional or operational processing within structured systems or platforms (Statement of Suitability)

• Experience of identifying opportunities for improvement and supporting changes that enhance efficiency, streamline processes, and improve user experience, using Microsoft products (Changing and Improving)

• Experience of working collaboratively within a team, including taking responsibility for supporting or guiding others, with the ability to motivate colleagues and help deliver work at pace while maintaining service standard (Experience)

• Excellent communication skills, orally and in writing, able to communicate with confidence and credibility to a range of audiences (Communicating and Influencing)

Desirable criteria

• Experience and knowledge of Purchase to Pay transactional processing within a major ERP system (eg Oracle, SAP and workday)

Application process

You will be assessed against the Civil service success profiles framework.

Please refer to the CS Behaviours framework for more details at this grade:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717275/CS_Behaviours_2018.pdf

Sift

Please refer to the essential criteria in the job description for details on how these will be assessed

Behaviours

Please provide 500-word examples of how you have met each of the behaviours below.

• Changing and Improving (Lead behaviour)

• Communicating and Influencing

• Managing a Quality Service

Experience

Please provide a statement of suitability (up to 750 words) demonstrating your experience of managing high‑volume transactional or operational processing within structured systems or platforms.

Please provide an example demonstrating your knowledge and/or experience of Purchase to Pay (P2P) processes.

If we receive a large number of applications, we will carry out an initial sift on the lead behaviour

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams.

Behaviours

During the interview, we will be assessing you on the Behaviours (listed below) from the Success Profiles framework:

• Changing and Improving (Lead Behaviour)

• Communicating and Influencing

• Managing a Quality Service

Experience

You will be assessed on your Knowledge of Purchase to Pay (P2P) Processes.

Strengths

You will also be assessed using strength-based questions.

If you would like to find out more about the role please contact - Carrieann.yapp@justice.gov.uk