Job title: People Change Support Manager

Directorate: HMCTS HR

Workstream: HR Change

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

It is an exciting time to join our newly formed and growing team, supporting HMCTS’ ambitious change agenda, to deliver a justice system for the future. As a People Change Support Manager, you will play a critical role in shaping and delivering organisation design, development and people change across the organisation. Acting as a trusted partner, you will work alongside senior leaders in HMCTS, HR and programme teams, to ensure that change is well designed and successfully implemented and sustainable.

In this role, you will:

• Provide consultancy service through expert advice, support and constructive challenge to internal clients.

• Plan and lead activity that ensures ambitious design and people change initiatives deliver against HMCTS’ strategic objectives.

• Make data driven decisions to shape the best people change solutions for the organisation.

• Drive project progress in a dynamic and evolving environment

• Work on a variety of projects that enable HMCTS’ transformation and continuous improvement strategy.

• Develop and build your skills in people change and organisation design and development.

• Gain invaluable exposure to organisation-wide projects and initiatives.

• Explore stretch opportunities that will support your future career development.

Key Responsibilities

Change Business Partnering & OD&D

• Partner with senior leaders and stakeholders to shape and deliver organisation design and people change initiatives aligned to strategic priorities

• Diagnose organisational challenges using data and insight, developing practical, evidence-based solutions

• Support the design and implementation of operating models, structures and ways of working

• Coach and support leaders to embed sustainable change, strengthen capability and improve organisational effectiveness

• Build trusted relationships across HR, Operations, Finance and wider teams, providing constructive challenge and support

Project Planning, Governance & Delivery

• Develop and maintain integrated project and implementation plans, ensuring delivery is tracked against milestones, benefits and outcomes

• Establish and embed robust governance, risk and issue management, providing assurance on programme health and delivery confidence

• Implement effective change control to manage scope, dependencies and alignment to end-state objectives

• Coordinate across multiple workstreams, ensuring a joined-up, consistent and timely approach to delivery

People Change & Implementation Support

• Lead and support change impact assessments across people, process and technology

• Develop and maintain change and implementation plans that support smooth transition and adoption

• Support business readiness, including defining and tracking readiness measures

• Deliver clear, targeted communications and engagement activity to support change

• Capture lessons learned and drive continuous improvement across the organisation

Person Specification

The ideal candidate for this position should demonstrate:

Essential Skills

• Proven experience of leading or supporting wholescale business or people change initiatives within a large, complex organisation

• Strong project planning and delivery capability, with experience of managing milestones, dependencies, risks and outcomes

• Demonstrated ability to develop and embed structured, evidence-based approaches to change

• Experience of building trusted and credible relationships and influencing senior stakeholders, including being comfortable providing constructive challenge

• Ability to operate effectively in fast-paced, ambiguous environments, managing competing priorities

• Excellent communication and engagement skills, with the ability to convey complex messages clearly to varied audiences

• Strong interpersonal and leadership skills, with the ability to work collaboratively and drive outcomes through others

• High levels of resilience, adaptability and accountability, with a focus on delivering results

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates 

Desirable Skills

• Experience of organisational design and development and/or large-scale people change

• Experience of using project and portfolio management (PPM) tools

• Experience of working in a fast-paced or evolving function or environment

• Understanding of the impact of large-scale change on people, culture and organisational performance

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed. 

Your CV should: 

• Be succinct and clear.

• Be factually accurate - You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. 

• Include your qualifications, highlighting any modules or accreditation relevant to the role.

• Include your relevant experience, providing dates. 

• Provide detail - we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

• Statement of suitability demonstrating how you meet the essential criteria (up to 500 words).

Your Statement of Suitability should be no more than 500 words and should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format. 

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Behaviour examples illustrating the Civil Service Behaviours Making effective decisions (up to 250 words each). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role). We recommend following the STAR format.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• Questions in relation to the Civil Service behaviours

• Making Effective Decisions

• Seeing the Big Picture

• Communicating and Influencing

• Delivering at pace

• Strengths will also be assessed however these are not shared in advance.

Further details

We have an exciting opportunity to join our team on a 12-month Fixed Term Contract (1 position).  Please note, if applying on promotion and appointed to the Fixed term Contract role, you will be placed on temporary promotion and be expected to return to substantive role at the conclusion of the secondment.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.