MoJ Property Directorate Role Profile

Overview

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government - hosted by the Ministry of Justice (MoJ). Our remit brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.

MoJ Property provides specialist services including Facilities Management, Health and Safety, Fire Safety and Security, Technical Design expertise, and Sustainability. Additionally, we have business management teams supporting the entire Directorate and each of our partners is supported by Account Management teams. We oversee a substantial portfolio which consists of properties valued at £9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a Directorate.

We continue to deliver new ways of working across our portfolio - leading on the scale and pace of activity for central government - proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Please note that external candidates will be offered Fixed Term contracts for 12 months with the possibility of an extension (subject to funding), existing Civil Service employees will be onboarded on loan or secondment terms and conditions.

If you are a civil servant on a permanent contract and you are successful, we will discuss with your current line manager to put in place a loan or secondment from your current position. If you are currently a lower grade than the one you have applied for, you will be given a Temporary Responsibility Allowance.

Team Overview

The Demobilisation Team sits in the Property Transformation Programme. The team is responsible for managing, planning and delivering the mobilisation of new Total Facilities Management/Workplace Services Management contracts, and demobilisation of the current FM contracts. The Demobilisation Manager will be managed by a Senior Demobilisation Manager and will not have line management responsibilities.

Role Purpose

The Demobilisation Manager leads the planning and delivery of complex Facilities Management (FM) contract exits across the MoJ estate. Operating within the Property Transformation Programme, this role ensures that the transition from outgoing to incoming suppliers is strategically managed, compliant with contractual obligations, and minimises disruption to operations. The postholder must bring a strong grasp of FM operational delivery, contract management, and supplier relationship management, particularly in a government or secure estate environment.

Job Description, Duties and Responsibilities

Responsibilities will include the following:

• Lead the demobilisation of outgoing Hard and Soft FM contracts in line with agreed programme timelines.

• Oversee service continuity and ensure alignment with mobilisation and operational readiness of new suppliers.

• Maintain focus on operational delivery standards and ensure key services remain safe, statutory-compliant, and functional during exit periods.

• Interpret and apply contract terms from NEC3 Term Service Contracts and MoJ-specific requirements.

• Monitor supplier performance against end-of-term obligations, manage non-compliance and escalate risk where necessary.

• Ensure auditable closure of contracts including TUPE, asset registers, data handover, and performance reconciliation.

• Act as the lead interface with incumbent FM providers, ensuring clarity of demobilisation scope and expectations.

• Foster strong working relationships with internal stakeholders, mobilisation leads, commercial teams, operational property leads, and the Workplace Services Management (WSM) provider.

• Support SRM principles by enabling fair, transparent and constructive engagement with outgoing suppliers during transition.

• Identify, assess and manage risks to service delivery throughout the demobilisation period.

• Develop contingency plans to address delays, underperformance or unforeseen exit challenges.

• Escalate issues affecting the continuity or safety of operations across the secure estate.

• Provide regular reports, metrics and status updates to the Senior Demobilisation Manager and programme boards.

• Ensure consistent use of demobilisation checklists, logs, trackers and exit plans in accordance with programme governance.

• Capture and share lessons learned and contribute to continuous improvement of FM transition processes.

Skills and Experience

Essential

• Excellent interpersonal and communication skills with proven experience in supplier relationship management within FM. (Assessed via Statement of Suitability and CV)

• Confident interpreting technical FM data and applying operational knowledge to service transition scenarios. (Assessed via Statement of Suitability and CV)

• Significant experience delivering FM operational services or overseeing supplier performance in complex, multi-site estates. (Assessed via Statement of Suitability and CV)

• Proven track record in managing outsourced FM contracts, with a clear understanding of the operational and contractual interdependencies. (Assessed via Statement of Suitability and CV)

Essential

Government Property Profession (GPP) Technical Skills

The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at: https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2

This role is a Facilities Management role at Practitioner level. Technical skills in Facilities Management of Customer & Client Service, Analytical Decision Making, Sustainable Practice and Commercial Acumen are sought - these are described in the GPP Framework.

The following Technical Skills (and levels) will be tested during the interview process:

• Customer & Client Service (Practitioner)

• Analytical Decision Making (Working)

• Sustainable Practice (Working)

• Commercial Acumen (Practitioner)

Desirable:

• Understanding of contract management in a public procurement context, particularly NEC3/NEC4 and CCS frameworks.

• Demonstrated experience of working within secure or regulated government environments (e.g., MoJ, NHS, Defence, Education).

• Strong organisational skills and ability to manage multiple priorities across diverse stakeholder groups.

• Experience in managing demobilisation or mobilisation of outsourced FM contracts.

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, only after essential criteria is assessed and where there is a need to differentiate between closely scored candidates.

Travel Requirements

The role will involve ad hoc site visits and monthly face to face team meetings with overnight stays.

Application Process

You will be assessed against the Civil service success profiles framework.

Sift Stage

Please refer to the ‘Skills and Experience’ section above which details how each of the essential criteria will be assessed.

Experience

• Please provide a 750-word Statement of suitability demonstrating why you are the right candidate for the role, that you have the skills and experience to perform the duties and responsibilities, your answer should refer to the essential criteria outlined above.

• Please provide an anonymised copy of your CV

A full sift will be completed on the statement of suitability and CV.

Candidates invited to interview

Please note that interviews will be carried out online vis MS Teams.

During the interview, we will be assessing you using Strength and Technical questions from the Success Profiles framework:

Technical

You will be asked questions relating to the Government Property Profession (GPP). The GPP Technical Skills (and levels) listed below will be tested during the interview process:

• Customer & Client Service (Practitioner)

• Analytical Decision Making (Working)

• Sustainable Practice (Working)

• Commercial Acumen (Practitioner)

Strengths

You will be asked strength-based questions at interview.

If you would like any further information about the role, please contact PTPDemobilisation@justice.gov.uk