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LAA Job Description Template V10 22.04.26
Job Title & Grade: Transformation PMO Support, EO
Contract Type: Detached Duty / Loan - 24 months
Salary range (depending on location):
National - £29,303 - £31,061
London - £33,551 - £35,564
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: National (any LAA office)
Please note that whilst this role is open to all Civil Service staff, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.
Minimum Working Pattern:
If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours.
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid. We want to improve the experience for the people who apply for legal aid, the providers who deliver the services and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.
This team is leading the transformation of our organisation through innovation, collaboration and inclusion. Originally established in May 2020, the Transformation Team has grown rapidly over the last five years. We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do. We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government.
The transformation portfolio spans multiple services, systems and functions, with significant impacts on:
Front-line operational teams
Policy design and implementation
Digital systems and data
External providers and partners
The PMO support role performs a variety of activities to help achieve the protfolio’s objectives. This role supports the PMO manager by operating project management processes and coordinating business management tasks and activities.
Key Responsibilities:
Planning and scheduling - Help establish and maintain systems for effective planning and scheduling.
Monitoring and reporting - Assist in maintaining portfolio controls and producing portfolio reports.
Admin - Manages portfolio files using robust version control. Organises key portfolio meetings and provide secretarial support.
Resources - Manages staff as needed, including their development.
Stakeholder - Help maintain the log for internal and external stakeholders. Serves as the contact point for portfolio responses to external information requests.
Financial control - Help monitor project spending and contribute to budget preparation. Maintains an accurate asset register for the portfolio.
Risks and Issues - Assist in maintaining risk and issue logs and escalates issues as necessary.
Digital and Data - Collects and shares data in line with data standards. Uses data analytics and digital tolls to compile and present portfolio information that aids in monitoring progress and identifying potential issues.
Experience of organising teams, establishing processes and working to deadlines.
Able to use Microsoft Office tools.
Essential Knowledge, Experience and skills
Established time management skills with the ability to use own initiative to prioritise workload and focus on delivery
Established interpersonal skills and the ability to engage with a variety of stakeholders
Effective communication skills, both written and verbal
Established knowledge of Microsoft office
Desirable Knowledge, Experience and skills
Familiarity with LAA, MoJ or wider government planning and governance standards.
Experience supporting PMO or transformation led delivery portfolios.
Experience report writing and minute taking.
Person Specification
Enjoys working autonomously and proactively to ensure own, team and organisation goals are met on time and to the required standard.
Enjoys working with varied data to make accurate and informed decisions.
Enjoys working independently and as part of a team located across multiple sites.
Application Process -
To apply complete an application based of the following behaviours, each behaviour should be no more than 250 words:
Delivering at Pace
Changing and Improving
Working Together
Communicating and Influencing
When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome / result.
Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Changing and Improving. Candidates who pass the initial sift will progress to a full sift, or progress straight to interview.
Please note that we only require Behaviour answers for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.
Interview / assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:
Strengths relevant to the role
The following Behaviours:
Delivering at Pace
Changing and Improving
Working Together
Communicating and Influencing
Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.
For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.
Shortlisting is planned for week commencing 20th July 2026
Interviews are planned for week commencing 3rd August 2026
If you would like more information on this opportunity, please contact - Cathryn.Ress@justice.gov.uk
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.
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