Role: Investigator

Business: Office of Public Guardian (OPG), Supervision and Investigation Services (SIS)

Location: OPG Offices in Victoria Square House, Birmingham or Embankment House, Nottingham

Grade: Executive Officer (EO)

Salary: £29,303 - £31,061

Contract Type: Permanent

Minimum Hours: Part time staff are required to commit to at least 23 working hours per week as a minimum.

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

As a member of the investigations team, you will have responsibility for your own caseload and will be expected to conduct investigations into concerns raised about attorneys’ behaviour and matters of capacity which may be in breach of the Mental Capacity Act (MCA), Code of Practice and associated regulations. Through liaising with various parties, you will gather adequate evidence and use this to deliver a timely, thorough and objective reports for the Public Guardian which will address any concerns raised and make appropriate recommendations.

You will be expected to collaborate with your peers and wider group of colleagues in sharing of best practice, supporting, coaching and developing them and you will be getting involved in working groups which serve to improve our working practice and enhance our profile across OPG.

In your role, you will also need to keep your own knowledge up to date and be aware of any legislative changes, changes in policies and procedures and align your practice with these so that you can continue delivering effective and professional service.

The successful candidate’s office location will be either Birmingham (Victoria Square House) or Nottingham (Embankment House). We encourage a hybrid way of working which includes some remote/home working alongside office working. You will be working in the site of your choice and may have to visit the other site as and when required.

As an organisation, we’re in service of the public:

Our mission is to support everyone to take the decisions they need and to protect the interests of those who are unable to make decisions. We do this by putting our customers at the heart of what we do; by enabling people to plan ahead and to make decisions for both their health and finances whilst they still can; by safeguarding the interests of those people when they no longer can, through the supervision of court appointed deputies and by investigating concerns when they are raised.

No other organisation in England and Wales is set up to do this, and we can be proud of what we strive to offer society.

Duties and Responsibilities

• Conduct investigations about the way in which attorneys are exercising their powers under a registered LPA & EPA following concerns raised internally and/or externally.

• Liaise with attorneys and third parties as appropriate to gather the required information and evidence in order to prove or disprove allegations and to achieve outcomes in the best interests of donors lacking mental capacity to make decisions.

• Undertake safeguarding actions as required throughout the life of the investigation. Refer matters to the police, local authorities or other agencies where evidence is held to suggest criminal activity or a safeguarding concern.

• Complete accurate and thorough reports for the Public Guardian and for the Court of Protection, with clear and justifiable recommendations.

• Implement the Public Guardian’s recommendations.

• Produce witness statements for the Court of Protection, implement and respond to directions made by the Court of Protection. This may require attendance at court hearings.

• Understand how your area of work feeds into the wider operation of SIS.

• Regularly monitor your performance against key milestones and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance. 

• Work proactively with colleagues across all OPG sites to ensure a professional and responsive approach to the investigation of concerns raised under an LPA/EPA. Remain alert to emerging issues and trends which might impact your work area.

• Contribute and participate at local management meetings and business level (across site) forums. Proactively lead and participate in relevant working groups and committees.

• Support and offer constructive feedback to less experienced team members by coaching and providing guidance and advice when appropriate to progress investigations accurately and at pace.

• Maintain an awareness of changes to the Mental Capacity Act, key policies including MoJ policies and internal OPG policies including the OPG Safeguarding Policy, the OPG’s external activity with stakeholders and other internal and external activities likely to impact on your area of responsibility.

• Encourage teamwork within your own unit and across other departments to the aims and objectives of OPG.

• Positively promote and implement diversity, inclusion and quality of opportunity in all areas of work.

• Take reasonable care for own Health and Safety and for the safety of others and abide by OPG Health & Safety Procedure.

• Continually develop and maintain knowledge of Public Guardian functions and responsibilities

• Embed continuous improvement behaviours through the application of tools and techniques, promoting and demonstrating a leadership culture within OPG.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Protocol

You will be expected to work within a team of Executive Officer colleagues in Supervision & Investigation Services (SIS), and if necessary (after consultation), be rotated into posts within the wider business to support business needs or further your own personal development.

Hybrid Working

In OPG’s LPA Investigations team we offer hybrid working. This is subject to business needs and satisfactory performance and it’s a voluntary, non-contractual arrangement while your office will be your contractual place of work. Hybrid working is available pro rata for part time staff.

All new starters in LPA Investigations team are required to attend the office full time (37 hours per week) during the first 4 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part time working can commence.

We require part time staff to commit to at least 23 working hours per week as a minimum.

Skills & Qualifications

Essential Skills

• Ability to interpret and comprehend financial evidence to make informed decisions.

• Ability to produce high quality written reports containing analysis, conclusions and recommendations.

• Effectiveness in time management and organisation of workload to meet conflicting deadlines.

• Ability to work with minimal supervision and committed to give a high-quality performance in all aspects of the role.

• Strong written, telephone and oral communication skills.

• Proficient in the use of standard Microsoft office products.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Knowledge of the MCA and Code of Practice.

• Investigative experience.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential skills required for this role.

• Behaviour statement of no more than 250 words against the following Behaviour, at Level EO:

• Making Effective Decisions (Level EO) (Lead)

Should a large number of applications be received, an initial sift may be under taken using the lead Behaviour:

• Making Effective Decisions (Level EO)

Written Assessment

If you are successful at sift, you will be invited to attend a written assessment which will test your technical skills. You will be asked to analyse pieces of evidence within a document shared with you at the beginning of the written assessment and make appropriate conclusions.

The written assessment will be held remotely via MS teams. You will be asked to have your camera on during the assessment.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at Level EO:

• Making Effective Decisions (Lead)

• Managing a Quality Service

• Delivering at Pace

All interviews will be held face to face, at the location selected as your preference during the application process.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.