NPS Job Description (JD)
NPS Band 6
Directorate: National Probation Service
Job Description: Senior Operational Support Manager
Document Ref.
NPS-JES-0041_ Pay Band 6 Senior Operational Support
Manager_3.0
Document Type
Management
Version
3.0
Classification
Unclassified
Date of Issue
18/06/2019
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS Job Description
NPS-JES-0041_ Pay Band 6 Senior Operational Support Manager_3.0
Job Title
Senior Operational Support Manager
Directorate
National Probation Service
Band
6
Overview of the job
Working at the direction of the Head of Operational Function the post holder will be
deployed to a variety of roles in order to provide strategic support.
Summary
To support the Head of LDU Cluster providing management and leadership within the
National Probation Service (NPS) Local Delivery Unit (LDU).
To represent the Head of LDU Cluster with external agencies/stakeholders and staff as
appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential
nature of the information handled whilst working in this position. May be
required to participate in out of hours on call rota.
NPS-JES-0041_ Pay Band 6 Senior Operational Support Manager_3.0
Responsibilities,
Senior Operational Support Manager may be required to undertake any combination,
Activities & Duties
or all, of the duties and responsibilities as directed by the Head of Operational Function
as set out below. .
• Cluster operational lead on caseload segmentation issues such as Child Sexual
Exploitation, Guns and Gangs, Integrated Offender Management etc.
•
Operational support to the Head of Cluster within relevant Probation
Instruction criteria and rules such as Recall, High Risk of Serious Harm Case
Transfers, etc.
•
Providing support to the Head of Cluster within the relevant Probation
Instruction criteria and rules such as, grievance, discipline, capability,
complaints, etc.
•
Responsible for the professional development of cluster staff
•
Responsible for developing and deploying the Cluster Training Needs Analysis
•
Ensure effective cluster employee recruitment and induction
•
Act as cluster lead for performance & quality
•
Act as cluster lead for audits and inspections
•
Operational support to the Head of Cluster in completing reviews and delivery
of action plans such as Domestic Homicides, Serious Further Reviews, Serious
Case Reviews, etc.
•
Responsible for the management of the Business Manager and the
administrative support functions within the cluster
•
Under the guidance of the Head of LDU Cluster; represent the NPS in local
strategic partnerships and ensure appropriate representation within wider
partnership frameworks in line with statutory responsibilities and operational
policy
•
Participate in the Multi Agency Public Protection Arrangements (MAPPA)
locally in conjunction with other responsible authorities including the chairing
of MAPPA level 3 meetings
•
In the absence of the Head of LDU Cluster to make decisions and provide
advice on the management of offenders where senior management
authorisation or involvement is necessary e.g. authorising the recall of
offenders to prison
•
Operational support to the Head of cluster in the management of complaints
within the cluster and direct involvement in complaint resolution where
necessary
•
Under the guidance of the Head of LDU Cluster to take the lead on specific
divisional or cluster projects/portfolios including Equality and Diversity,
Reward and Recognition, etc.
•
Operational support to the Head of cluster in cluster compliance with Health
and Safety legislation.
•
Senior Management responsibility for estates, buildings and maintenance
activities within the cluster
•
Demonstrate pro-social modelling skills by consistently reinforcing pro-social
behaviour and attitudes and challenging anti-social behaviour and attitudes
•
Carry out safeguarding children and safeguarding adult duties in accordance
with the NPS statutory responsibilities and agency policies
•
Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post at present and are not
exhaustive. The job holder is expected to accept reasonable alteration sand additional
tasks of a similar level that may be necessary. Significant adjustments may require re-
examination under job evaluation and shall be discussed in the first instance with the
job holder.
NPS-JES-0041_ Pay Band 6 Senior Operational Support Manager_3.0
Behaviours
•
Leadership
•
Making Effective Decisions
•
Working Together
•
Delivering at Pace
•
Communicating and Influencing
•
Managing a Quality Service
•
Changing and Improving
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
•
Significant experience at middle manager level, including the management
of staff
•
Experience of monitoring performance in area of responsibility against
predetermined targets, setting local targets and effecting necessary
improvements
•
Experience of budgetary control incl. procurement
•
Experience of managing relationships incl. working with key local agencies and
stakeholders
•
Evidence of preparing high level written reports to a good standard
Technical requirements A qualification in one of the following areas:
•
Probation Qualification Framework Graduate Diploma/Honours Degree in
Community Justice integrated with Level 5 Diploma in Probation Practice.
•
Or, a qualification which was recognised at the time of qualification by the
Secretary of State for Justice as per Section 10 of the Offender Management Act
2007. The following qualifications gained in England and Wales were previously
recognised as providing such eligibility:
o
Diploma in Probation Studies
o
Diploma in Social Work (with Probation Option) o
CQSW (with Probation Option)
Knowledge of the wider criminal justice system
Ability
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
NPS-JES-0041_ Pay Band 6 Senior Operational Support Manager_3.0
Success Profile
Strengths
It is advised strengths
Behaviours
Ability
Experience
Technical
are chosen locally,
recommended 4-8
A qualification in one of the following areas:
•
Probation Qualification Framework Graduate
Diploma/Honours Degree in Community Justice
integrated with Level 5 Diploma in Probation
Practice.
Significant experience at middle
•
Or, a qualification which was recognised at the
Leadership
manager level, including the
time of qualification by the Secretary of State for
Justice as per Section 10 of the Offender
management of staff
Management Act 2007. The following
qualifications gained in England and Wales were
previously recognised as providing such eligibility:
Diploma in Probation Studies
Diploma in Social Work (with Probation Option) CQSW
(with Probation Option)
Experience of monitoring performance
in area of responsibility against
Making Effective Decisions
predetermined targets, setting local
Knowledge of the wider criminal justice system
targets and effecting necessary
improvements
Experience of budgetary control incl.
Working Together
procurement
Experience of managing relationships
Delivering at Pace
incl. working with key local agencies and
stakeholders
Evidence of preparing high level written
Communicating and Influencing
reports to a good standard
Experience of Health and Safety and
Managing a Quality Service
Equalities management
Evidence of ability to provide a practice
Changing and Improving
perspective on policy development
NPS-JES-0041_ Pay Band 6 Senior Operational Support Manager_3.0