HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: SEO

Job Title: Senior Product Manager (Low Code team - Cross Cutting)

Location: National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.  This role is within the Product and Delivery job family and is a Product Manager role at GDD but carries the title Senior Product Manager in DTS. 

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

• Accountable for all aspects of Product digital/technology support across Low Code working alongside Delivery and other functions to ensure service success.

• Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively;

• Prepare and maintain analysis and knowledge to understand user needs for their product;

• Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed;

• Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external;

• Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users;

• Act as a central contact point for all digital and technology matters related to their product;

• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money;

• Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners;

• Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands;

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

• Own the product vision, align it to business goals, and translate stakeholder needs/requirements into a clear roadmap. Prioritise effectively, define success metrics, and ensure the team delivers measurable value.

• Drive Innovation and Continuous improvements with suppliers and key stakeholders with the ability to lead discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.

• Help to co-ordinate the appropriate suppliers and stakeholders to support the resolution of the incidents. Bring together various resolution teams across the organisation and proactively encourage resolution, provide guidance and take responsibility for resolution with the incident team. Provide clear communication to stakeholders or input to via the incident team.

• Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.

• Help provide direction, support and objectives for team members, both individual and organisational, creating an environment that supports positive learning, sharing ideas and developing a culture of continuous improvement.

• A good understanding of financial data is required along with excellent written and communication skills

• Ability to understand and be familiar with capital and resource terminology, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies of a Product. .

Skills & Experience:

• You will be resilient and used to dealing with difficult and complex situations

• Able to support multiple Product deliveries at the same.

• Have experience of managing potential conflict to resolution being aware of individual needs

• Regularly used creative thought to develop possible courses of action

• Evaluated risks and made judgements on the most appropriate solutions

• Experience of problem solving and working with others to deliver at pace

• Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas

• Understand product lifecycle and product management

Essential Criteria:

• Experience of owning or contributing to a digital product or service, including shaping direction and delivering outcomes

• Understanding the product lifecycle, including live service and continuous improvement

• Ability to prioritise effectively, balancing user needs, business goals and technical constraints

• Use of Data and insights to drive decision making

• Ability to manage competing priorities and adapt to changing demands, delivering at pace

• Excellent communication and written skills with evidence of effective and clear messaging.

• Strong stakeholder and influencing skills to work alongside key and diverse stakeholders groups

Desirable Critiera:

• Ability to understand financial constraints and budget effectively.

• Key understanding of emerging technology requirements and the potential impact on theteam

• Evidence of contributing to product communities, standards or ways of working and sharing best practice.

• Ability to coach or support less experienced team members

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience - As demonstrated in your application form.

• Behaviours - You will be required to provide evidence of the following key behaviours at SEO Level. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)

• Making Effective Decisions

• Managing a Quality Service

• Seeing the Big Picture

• Communicating and Influencing

• Strengths - The interview will involve a discussion around 2 strengths.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.