HQ Job Description (JD)
Band 8
Directorate: Generic - Projects and Programmes
Job Description - Change Delivery
Document Ref.
HQ-JES-2977 Change Delivery v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
8 December 2021
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ-JES-2977 Change Delivery v1.0
Job Description
Job Title
Change Delivery
Directorate
Generic - Projects and Programmes
Band
8
Overview of the job
The role of Change Delivery is responsible for undertaking work as a practitioner on
priority projects and initiatives as needed. Job holders may be commissioned to
initiate and see the work through to completion, or join it for a defined period/
purpose and work across multiple projects/initiatives simultaneously.
A generalist role, the job holders may find themselves assigned to the people work
stream of a wider HMPPS programme, or may be responsible for delivering a specific
piece of work.
The job holders will be required to work with stakeholders in the wider relevant
function (HMPPS and wider MoJ/CS) and in the business as needed.
The job holders will act as an internal consultant, contracting, initiating work,
assessing and diagnosing, solution design, implementation and evaluation.
Accurately, projecting timescales, resource requirements and costs.
The role will report to a Change Lead.
This is a national post. The job holder will be required to spend time in HQ and
elsewhere as needed. This may result in a dual workplace situation. The post is non-
operational.
Summary
The purpose of the role is to lead the development, planning and implementation of
priority initiatives that support the delivery of the directorate Strategic Priorities and
the HMPPS and directorate Business Plans.
Includes:
• To research, scope, produce and manage detailed project plans and activities.
• To design, implement, manage and monitor reporting processes.
• To represent HMPPS and MOJ in broader change programmes.
• To lead project delivery, including management and/or production of project
deliverables and activities.
• Will be required to be responsible for coordinating people resources within
HMPPS and across the wider MoJ to achieve project aims.
• TU engagement.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
Responsible for leading a number of priority focused projects (at any one time)
involving a range of functions/activities, structures and key stakeholders.
Includes:
• Responsibility for the successful delivery of (to required quality standards,
timescales and within agreed resources) priority projects. This requires robust
and effective planning and subsequent monitoring of plans as well as effective
risk management, and will routinely involve reallocation of resources in
supporting priority work.
• Identify and manage activities in support of the project.
HQ-JES-2977 Change Delivery v1.0
• Responsible for researching, scoping and producing detailed project plans and
an overarching Milestone Plan to support the delivery of HMPPS directorate
Strategic Priorities.
• Responsible for the day-to-day management, monitoring and updating of the
plans for the HMPPS directorate Executive SMT.
• Able to identify the critical path/s for any projects or work and provide solutions
which could affect the achievement of any deliverables on the critical path.
• Responsible for the production of regular highlight reports for project,
programme or Directorate Governance and to inform overarching reporting
against business plans, to the HMPPS directorate Executive SMT, and the
HMPPS directorate Director’s bi-laterals with the Chief Executive Officer.
• Responsible for anticipating issues and problems, and where necessary
intervening (including taking responsibility for directly producing project
deliverables) to prevent slippage or failure to meet key milestones.
• Required to understand and find solutions to complex and unclear problems
often involving conflicting views and requirements, and which have no pre-
defined solution.
• Able to be flexibly deployed on other priority projects or work areas (to
contribute to or to trouble-shoot) where capability gaps or significant risks,
issues or slippage is predicted or occurs, often at short notice and alongside
existing priority deliverables.
• Required to work effectively with a range of other relevant functions and
colleagues and other internal and external stakeholders in order to progress
activities and deliverables.
• Required to coordinate project resources and other functional experts to ensure
plans are delivered to time and within cost and quality requirements.
• Required to consult and negotiate directly with Trade Union representatives at a
national level on behalf of priority projects. This involves the ability to build
appropriate relationships with union representatives consistent with the HMPPS
ER Leads.
• Responsible for representing HMPPS and MoJ at various internal and external
directorate and broader change programme forums.
• Responsible for self-starting, driving work, exercising judgement and decision-
making, managing and mitigating risks within their remit to translate business
outcomes and develop solutions that meet business need and deliver good
practice.
• Responsible for engaging with Trade Unions as required to progress their work,
developing business cases, Annex As and supporting narratives.
• Able to assimilate large amounts of information and quickly make sense of it to
enable them to quickly add value to their portfolios and see the bigger picture -
making links and connections between different projects/initiatives and able to
identify dependencies that need to be managed to deliver on time.
• Able to work well as part of, or leading a team, where success is dependent on
collective contributions in a multi-disciplinary and geographically dispersed
environment.
• Highly developed stakeholder engagement and communication skills, able to
present and explain information, concepts and plans well both in writing and
face-to-face, including delivering formal presentations.
• Timescales for work can often be aggressive and post holders will be required to
balance a portfolio of work and deliverables. Work will cover a range of topics
as dictated by the directorate priorities.
• You will need to be highly capable, flexible, driven and highly organised, be able
to see the bigger picture and have a high level of energy and attention to detail.
You will need to be able to multi-task within tight timeframes.
• A relevant generalist background would be advantageous although individuals
with specialisms will also be welcome. You will need to have a “roll up your
sleeves and get it done" approach to work.
• An ability to develop collaborative working relationships quickly and work
effectively within matrix structures will be a must.
HQ-JES-2977 Change Delivery v1.0
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
• Professional understanding of the relevant complex issues requiring an
appropriate CIPD qualification and/or extensive professional/specialist knowledge
and experience.
• Experience of using recognised project management techniques.
• Ability to lead and influence large groups of stakeholders, matrix managing a mix
of internal and external stakeholders to deliver successful outcomes.
• Experience of identifying and implementing continuous improvement in relevant
practices.
• Detailed knowledge and understanding of the relevant Operating Models and
Shared Services processes.
Technical
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
HQ-JES-2977 Change Delivery v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Seeing the Big Picture
Professional understanding of the
relevant complex issues requiring
an appropriate CIPD qualification
and/or extensive
professional/specialist knowledge
and experience.
Changing and Improving
Experience of using recognised
project management techniques.
Making Effective Decisions
Ability to lead and influence large
groups of stakeholders, matrix
managing a mix of internal and
external stakeholders to deliver
successful outcomes.
Working Together
Experience of identifying and
implementing continuous
improvement in relevant practices.
Managing a Quality Service
Detailed knowledge and
understanding of relevant
Operating Models and Shared
Services processes.
Delivering at Pace
HQ-JES-2977 Change Delivery v1.0