His Majesty’s Courts and Tribunals Service 

Job title: Reporting Analyst

Directorate: Strategy and Analysis

Workstream: Performance and Reporting

Grade: HEO

About HMCTS  

His Majesty’s Court and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some services via the internet.  

HMCTS has a vision to modernise and upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help consolidate the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. This is an exciting time to join the organisation and be part of work to make a real difference. 

As part of this transformation, in 2021 HMCTS published its Data Strategy, setting out its ambitions to become a truly data-driven organisation. The Strategy and Analysis (S&A) Directorate supports this strategy by enabling senior leaders to make strategic, data driven business decisions.  

The Performance and Reporting division exists to ensure HMCTS and MoJ have the performance information needed to understand and improve performance at both operational and strategic level. It is based in S&A and plays a key role in delivering the Data Strategy, and in supporting HMCTS’s overall service provision. We provide HMCTS, the MoJ and the Judiciary with timely, accurate and accessible operational management information and performance analysis that underpins strategic and operational decisions. We work on a cloud-based Strategic Data Platform using Power BI and R for the delivery of data and analysis.

We have two HEO Reporting Analyst opportunities in different teams within our Performance and Reporting division. Role allocation will be confirmed following appointment, based on business need and individual strengths - if you have a preference for one of the roles please make this clear in your application.

Crime Reporting and Analysis team

The Crime Reporting and Analysis Team is responsible for producing and maintaining high‑quality management information and analysis for the criminal courts. The team supports senior leaders, operational colleagues, the Ministry of Justice and the judiciary. We work collaboratively with data engineers, data scientists and other analytical teams to ensure reporting products are robust, well‑designed and aligned to agreed definitions and metrics.

Strategic Performance Reporting team

The Strategic Performance Reporting team is a new team responsible for delivering upward reporting to MoJ and the HMCTS Board to support performance management. We are also developing and implementing the HMCTS Performance Reporting Strategy, evolving our dashboard strategy, and managing delivery of productivity metrics.

About the roles

These roles will focus on supporting the delivery of regular performance reporting. This entails producing regular reports, maintaining and improving Power BI dashboards, and collaborating with other teams to produce performance analysis and narrative.

Your role as the Reporting Analyst encompasses several key aspects (but not limited to):

• Regular monthly refresh and maintenance of PowerBI dashboards.

• Support improvement and enhancement of PowerBI dashboards.

• Supporting production and quality assurance of monthly performance reporting packs and other corporate reporting, e.g. data inputs to the Justice Performance Board.

• Supporting briefing activities for HMCTS and MoJ performance discussions.

• Responding to ad-hoc requests for performance and operational data.

• Support our work with users, jurisdictional subject matter experts and data engineers to understand requirements and develop new dashboards and content relating to aspects of HMCTS performance.  

• Support on maintaining relationships with stakeholders in HMCTS Operations and Service teams, as well as other analysts in HMCTS and MoJ.

• Ensuring our products meet quality assurance standards and also produce or maintain all relevant documentation.

• Use of modern tools and platforms including SQL, Power BI, Excel, GitHub, Trello and Azure data services.

Who are we looking for? (Person Specification)

Eligibility for the role:

• Analysts currently members of one of the following government analytical professions: GSS/GORS/GES/GSR.

• Candidates that are not members of a profession but can demonstrate similar experience at the appropriate level are eligible to join. The criteria to satisfy the eligibility rules are:

  • You possess a numerate degree or a degree that has an analytical, statistical or research element, with a 2:2 or above, or a higher degree (e.g. MSc, PhD).

  • Alternatively, you have significant experience (usually a minimum of two-years’ work experience) evidencing use of data and/or analytical skills (outside a part-completed Civil Service degree apprenticeship).

  • For a successful non analytical profession member, badging opportunities will be available once in post for those who wish to apply.

Essential

• Experience of using Power BI, Excel & SQL.

• Good knowledge of:

  • data preparation, exploration, and visualisation.

  • data interrogation and querying data from databases (ideally using SQL).

  • application of analytical and statistical methodologies for generating insight and for modelling.

  • Data analysis and presenting results using appropriate visualisations.

• Understanding and applying analytical quality assurance, with attention to detail.

• Ability to work both independently and with guidance and support, managing own time and priorities as required.

• Ability to work confidently with a diverse group of stakeholders and challenge established business processes and working practices. 

• Delivering improved quality services and products by taking creative and innovative approaches.

• The ability to adjust focus in response to evolving business needs.

Desirable

• Knowledge of the justice system and the work of HMCTS.

• Knowledge of building reproducible analytical pipelines, automation and version control (using GitHub).

• Experience using Azure.

• Knowledge of Agile ways of working and tools such as Jira and Confluence.

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed. 

Your CV should: 

• Be succinct and clear.

• Be factually accurate - You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. 

• Include your qualifications, highlighting any modules or accreditation relevant to the role.

• Include your relevant experience, providing dates. 

• Provide detail - we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

• Statement of suitability demonstrating how you meet the essential criteria. Your Statement of Suitability should be no more than 750 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format. 

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Technical question - to confirm your eligibility for the role as outlined above.

We will aim to sift the CV, Statement of Suitability and Technical question but, in the event of a large number of applicants, an initial short sift may be conducted on the CV and Technical question only. Candidates who pass the initial sift of the CV and Technical question will either:

• progress to a full sift where all application assessment criteria is then assessed.

• or progress straight to interview.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

Questions on technical skills - based on professional competencies / experience.

• For candidates who are not a member of one of the government analytical professions and are entering via the qualifications route, you will also be requested to provide proof that you possess a numerate degree or a degree that has an analytical, statistical or research element, with a 2:2 or above, or a higher degree (e.g. MSc, PhD).

Questions in relation to the following Civil Service behaviours;

• Managing a Quality Service

• Communicating and Influencing

• Delivering at Pace

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Allowance

This post is eligible for a specialist pay allowance depending on location, experience and professional membership.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.