HM Courts and Tribunals Service
Directorate: Digital & Technology Services (DTS)
Pay Band: Grade 6
Job Title: Head of Product for the Civil Jurisdiction
Location: National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: In Person, 102 Petty France, London SW1H 9AJ
Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD, we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product Manager Job Family, is a Head of Product role at Head of Product / G6 level but carries the title Head of Product for the Civil Jurisdiction within DTS.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As Head of Civil Product, you are the senior product leader for digital products supporting the civil justice system - both strategic and heritage. You are accountable for product strategy, vision and outcomes across the civil portfolio, ensuring services are user-centred, performant, sustainable, secure and aligned to organisational priorities.
Operating at GDD Head of Product level, you will lead and set standards for product management practice, own complex prioritisation and investment decisions, and provide strategic assurance that civil products deliver value throughout their lifecycle.
HMCTS’ civil products today handle 156,000 claims per year and Civil claims submitted between April 2019-December 2025 was 722,000 This role encompasses managing the products that provide a business critical live service at scale alongside building out new functionality, new digital claim types and new digital service lines within the civil jurisdiction.
Key Responsibilities:
Product Strategy & Vision
Define, own and continuously evolve the civil product vision and strategy, ensuring alignment with HMCTS, MoJ and wider government priorities. Translate policy intent and user need into outcome-focused product roadmaps.
End-to-End Product Ownership
Be accountable for products from discovery through live service and continuous improvement. Ensure services meet GOV.UK Service Standard, accessibility and security requirements.
Leadership & Capability
Lead and develop senior product professionals, build a strong product management community and embed consistent product practice aligned to the DTS Product Management Strategy. Create an environment where staff feel supported, accountable and empowered to deliver change.
User-Centred & Data-Led Delivery
Champion user-centred design and ensure insight, performance data and metrics to drive prioritisation and investment decisions.
Stakeholder Engagement
Act as senior authority for digital civil services, influencing senior stakeholders across policy, operations and judiciary.
Governance & Assurance
Provide assurance that products are secure, resilient, compliant and value for money.
Skills & Experience:
Essential Criteria:
- Senior digital product leadership experience
- Product strategy ownership at scale
- Leading multidisciplinary teams
- Stakeholder influence at senior levels
- Data-driven decision making
Application process:
This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.
Experience - As demonstrated in your application form.
Behaviours - You will be required to provide evidence of the following key behaviours at G6 Level. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)
Seeing the Big Picture
Making Effective Decisions
Technical - As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.
Capability Skill 1 - Stakeholder Management
Capability Skill 2 - Creating Value for Money
Presentation - You will be required to prepare a short presentation. Details will be provided when invited to the interview).
Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least 5 years.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.