Summary of the role

As a Floating Team Adviser in HR Operations, you will provide a high-quality onboarding and offboarding service for judicial office holders (JOHs), supporting the senior judiciary and the Lord Chancellor in discharging their responsibilities for judicial appointments (courts, tribunals and magistracy). You will work flexibly across HR Operations teams, taking on priority work and leading tasks as service needs change (for example, peaks in demand, urgent business priorities and absence cover). You will manage your workload proactively, maintain accurate records and provide clear, timely advice to stakeholders.

Key relationships

• Internal: Appointments Adviser; HR Operations colleagues across appointments teams (including Complex Team and Administrative Officers); MIIT/MII colleagues; Judicial Office Digital/data contacts (as required).

• External/partner: senior judiciary and judicial office holders; HMCTS and MoJ contacts connected to judicial appointments processes (as required).

Responsibilities

Reporting to the Appointments Manager and working alongside other Executive Officers within HR Operations, you will deliver accurate, timely advice and work across the judicial appointments’ lifecycle. You will also act as a flexible resource across the directorate, stepping into priority areas to maintain service delivery and data quality.

Appointments (JOHs): onboarding and offboarding

• Manage end-to-end onboarding and offboarding work for judicial office holders, ensuring actions are completed accurately, confidentially and on time.

• Draft and quality assure correspondence and submissions (e.g., appointments, resignations and retirements) in line with approved templates and guidance, escalating issues where appropriate.

• Provide clear, consistent advice to stakeholders on process, timescales and next steps, ensuring a professional service for the judiciary.

Stakeholder advice and work management

• Act as a first point of contact for HR Operations queries, triaging, redirecting and resolving issues to deliver a high-quality customer experience.

• Support inbox management rotas by allocating emails to the correct folders, responding within agreed service levels, and highlighting risks to delivery.

• Maintain effective working relationships with internal and external stakeholders, using sound judgement to manage expectations and agree outcomes.

Systems, records and data quality

• Maintain accurate and up-to-date records across relevant systems (including JHR and Affinix), ensuring data integrity, auditability and appropriate access controls.

• Keep operational trackers (including the Team Work Tracker) up to date, using information to support prioritisation, reporting and performance against SLAs/KPIs.

• Support data cleansing activity (e.g., with the MIIT/MII team) by resolving discrepancies and improving record quality.

Magistrates’ processes and submissions

• Prepare and manage monthly submissions (including reactivations from the Supplemental List and transfers), ensuring timely notifications, approvals are reflected in systems, and required data is provided for eJudiciary account creation.

• Monitor and forecast relevant team spend (e.g., medical checks, DBS checks and Staff T&S), escalating variances and risks as appropriate.

Operational improvement, governance and filing

• Deliver against service level agreements by prioritising work effectively, identifying emerging risks and taking action to protect delivery.

• Contribute to continuous improvement by identifying issues, proposing solutions, and supporting implementation of new ways of working into business as usual.

• Support the electronic filing project and maintain physical JOH folders in a consistent, accessible order, in line with information management requirements.

Team support and cross-cover (floating role)

• Provide flexible cross-cover across HR Operations teams to meet shifting priorities, maintain resilience during absences, and ensure a seamless end-to-end service.

• Coordinate and track key operational processes (e.g., swearing-in), working with the Complex Team and Administrative Officers by Overseeing and co-ordinating the swearing‑in of judges, engaging in the process from start to finish.

• Coach and support Administrative Officers through training and quality assurance, building capability and ensuring consistent standards.

• Work independently on day-to-day work management, escalating only where decisions, risk or policy interpretation require manager input.

Essential knowledge, experience and skills

• Strong stakeholder management skills, with the confidence to provide clear advice and manage expectations.

• Excellent organisational and time management skills, including the ability to prioritise competing demands and deliver to deadlines.

• Strong drafting skills and attention to detail, with the ability to quality assure correspondence and submissions against guidance.

• A continuous improvement mindset, able to use information to identify issues and improve processes and service quality.

Desirable knowledge, experience and skills

• Knowledge of the work of the judiciary and/or the judicial appointments environment.

• Experience of working in HR operations, administration or a high-volume customer-focused service.

• Experience using databases and spreadsheets to maintain accurate records and produce simple management information.