Role: Small Systems Analyst

Business: Office of Public Guardian (OPG)

Location: Birmingham, Nottingham

Grade: HEO

Salary: £35,335 to £37,847

Contract Type: Permanent

Minimum Hours: 21 per week

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The roles are within the Business Design, Development & Delivery Team (BD3), a specialist operational team under the Digital Service Owner that focuses on managing business-as-usual (BAU) changes to operational teams and delivering larger transformational projects. The BAU work includes providing solutions to operational issues, implementing new policies, and continuous improvement (CI) of operational processes and digital systems.

Duties and Responsibilities

The roles will be responsible for:

• Delivering on an upgrade schedule to replace MS Excel-based tools used by operational staff with MS Power Platform solutions.

• Working closely with MoJ Power Platform team to understand functionality, learn how to build, test, and implement solutions.

• Maintaining and fixing legacy Excel-based IT solutions across Power of Attorney Services (POAS) or Supervision. These existing tools are vital for the business but have been built by a number of users over the years and are in a variety of different maintenance states.

• Working with Business Change experts to maintain and develop these products in an agile way, ensuring maximum benefit is released for minimum risk and user feedback informs iteration and improvement of products.

• Collaboration with the Continuous Improvement, Implementation, Operational, Policy, and other stakeholders to build digital tools that add value and efficiency to our service.

• The roles may be required to manage an Associate Small Systems Analyst (EO) and be responsible for their development in the same field of expertise.

There are two roles, one will be focusing on the POAS operational area, and the other will be focusing on the Supervision operational area. For this reason, travel between sites will be required.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. Travel between the Birmingham and Nottingham sites will be required.

Skills & Qualifications

Essential Skills

• Technical Proficiency

  • Proven experience in developing solutions using Microsoft Power Platform, including building, testing, and deploying applications.

  • Strong working knowledge of Microsoft Excel, particularly in maintaining and troubleshooting complex legacy VBA tools.

  • Familiarity with Microsoft Power Platform (Power Automate, Power BI) and integration with other Microsoft 365 services.

• Analytical and Problem-Solving Skills

  • Ability to assess existing PowerApps or Excel-based tools, identify issues, and implement effective fixes or upgrades.

  • Strong analytical thinking to translate operational needs into digital solutions.

• Agile and User-Centred Development

  • Experience working in agile environments, using iterative development and user feedback to improve digital products.

  • Demonstrated ability to collaborate with cross-functional teams (e.g. Continuous Improvement, Implementation, Policy).

• Project and Stakeholder Management

  • Ability to manage multiple projects and priorities, delivering solutions on time and to specification.

  • Strong communication and stakeholder engagement skills, especially with non-technical users.

  • Inclusive approach, valuing and taking on board differing opinions and perspectives when formulating approaches.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Previous experience in a Change Management and/or Continuous Improvement environment

• Understanding of POAS and/or Supervision business areas, processes, and ways of working.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential skills required for this role.

  • In the event of a high number of applications, we will conduct an initial sift on the Lead criteria of Technical Proficiency (including all listed sub-criteria).

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at HEO Level:

  • Changing and Improving

  • Delivering at Pace

• You will be asked to complete a practical assessment during your interview against your technical knowledge of MS Excel and Power Platform. This will be invigilated and you will be expected to have your camera on and share your screen during the assessment. The panel will ask follow up questions.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.