NPS Job Description (JD)
NPS Band ACO B
Directorate: National Probation Service
Job Description: Performance & Quality Manager
Document Ref.
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0
Document Type
Management
Version
2.0
Classification
Unclassified
Date of Issue
2/2/19
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0
NPS Job Description
Job Title
Performance & Quality Manager (PQM)
Directorate
National Probation Service
Band
ACO B
Overview of the job
The job is to ensure the performance and delivery of the organisation to the targets
of the NPS Division, including through development of quality of operational practice.
Summary
The PQM role is to ensure performance and delivery to targets of NPS Division.
Managing a team of staff to work alongside LDU clusters to support them in achieving
agreed performance. This includes:
? Ensuring that the work of the NPS Division is being delivered in accordance
with agreed national service delivery indicators and specifications
? Identifying good practice within the NPS Division and sharing that across all
teams and promoting that practice more widely within the NPS
? Identifying areas of performance that require improvement and producing
and managing quality improvement programme for the Division
? Working with and supporting other senior managers; identifying local
performance and quality issues and opportunities and linking in to NOMS
priorities.
? Putting in place Divisional improvement initiatives to address opportunities
for performance improvement including making changes to local policy and
procedure to enable working practice to support good performance
? Working with other divisional Performance and Quality Managers within the
NPS to share best practice and maximise improvements in quality and
performance
Lead on performance initiatives and run pilots for the benefit of NPS service delivery.
Hold the budget for performance initiatives and delivery the analysis to support the
conclusions and recommendations.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
Support Service Delivery Quality Improvement and Practice Development
? Provide leadership and guidance for delivery of effective practices across the
NPS Division
? Gain support for organisational vision and strategies as regards quality
improvement within the division and with external partners and
stakeholders
? Take lead responsibility within the Division for ensuring that the systems are
in place for reviewing and assessing effective practice
? Be responsible within the Division for delivering practice development
? Work with NOMS/NPS training and OD to design practice development
opportunities
? Promote a culture of innovation and continuous improvement
Performance management within the Division
? Be responsible for performance management of LDU clusters within the
division
? Identify opportunities for performance improvement and analysing trends
within the division
? Work alongside LDU Cluster managers to establish performance plans and
monitor their effectiveness
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0
? Work with colleagues in the Performance roles in other divisions to share
good practice and promote performance initiatives
Manage Quality
? Manage continuous quality improvement
? Monitor external markets, practice, trends and development to ensure best
practice internally
? Manage compliance with quality systems
Develop Team and Partnership Working
? Be responsible for establishing effective working relationships with other
divisional managers and across the wider NPS directorate
? Write reports for senior management to advise on contract performance and
provide cost analysis where required
? Provide information to colleagues where required
? Develop a performance and quality-focused organisation
Plan and organise
? Plan and attend SLA review meetings to lead on discussions around
performance, challenging issues where necessary and making
recommendations for improvement. Manage action logs where appropriate
? Lead monitoring of CRC and other organisations delivery of interventions on
behalf of NPS.
? Plan, implement and manage the sharing of knowledge and good practice to
inform the continual improvement of service delivery
Effectively Manage and Develop staff
? Manage and develop staff
? Demonstrate leadership skills in dealing with staff
? Address poor performance
? Provide effective supervision/coaching/appraisal
? Ensure sickness absence initiatives are applied to achieve performance
objectives and enhance productivity
? Resolve capability/grievance/harassment/complaints in accordance with
organisational policies
? Address conduct issues and resolve conflict
? Implement human resource policies
Use communication effectively
? Providing information, feedback and advice
? Influencing and persuading
? Chair and participate in meeting including where appropriate
? Using appropriate skills, styles and approaches
Enhance your own performance
? Manage own resources and professional development
Use information to take critical decisions
? Liaise with staff to receive, collate and analyse information, developing
systems and compiling reports as necessary
? Develop and utilise data to identify trends and take appropriate action to
maintain and enhance performance
? Plan, implement and manage systems for the exchange of sensitive
information, data and intelligence
Manage Diversity and Quality
? Develop a culture and systems that promote equality and value diversity
? Implement the diversity policies of the service and collaborate effectively with
the Equalities and Diversity Unit
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0
Manage Projects
? Ensure an effective approach to project and process evaluation
? Manage a programme of complimentary projects within agreed budgets
? Enable others to carry out project management roles
? Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.
Behaviours
? Leadership
? Developing Self and Others
? Changing and Improving
? Seeing the Big Picture
? Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
Demonstrate experience of a role in performance management, demonstrate
experience of managing others, demonstrate experience in using a range of software
packages to present, analyse & undertake report development, operational
experience of working in a Probation setting, and experience of quality systems and
implementing quality improvement initiatives.
Technical
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at
requirements
a senior level)
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus
Notes)
Ability
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8.
NVQ Level 4 or equivalent in a relevant
Experience of a role in
Leadership
subject (or appropriate practical
performance management
experience at a senior level)
IT Skills; Microsoft: Word, Excel, Access,
Developing Self and Others
Experience of managing others.
Outlook, and PowerPoint (or equivalent
i.e. Lotus Notes)
Experience in using a range of
software packages to present,
Changing and Improving
analyse & undertake report
development.
Operational experience of working
Seeing the Big Picture
in a Probation setting,
Experience of quality systems and
Managing a Quality Service
implementing quality improvement
initiatives.
NPS-JES-0007_Band ACO B Performance & Quality Manager_v2.0