JOB DESCRIPTION

IT Manager HEO

About the Parole Board

The Parole Board is a court like body that determines if someone is safe to release from prison. We do that with great care and public safety is our number one priority.  

All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release, although not all decisions members take are popular and they try to do this as fairly and objectively as they can.

The Parole Board is made up of approximately 240 members of staff based in our London Head Office and approximately 350 nationally based Parole Board Members, who make decisions on risk by assessing cases at the point of referral from the Secretary of State and attending hearings at prisons across the country.

The Parole Board offers an excellent flexible working policy which allows employees to have an effective work, home life balance. We are committed to the development of employees and how to support their learning. We therefore promote staff participating in apprenticeships and wider learning.

About the role

As a IT Manager at the Parole Board, as part of the Corporate Services Hub, the post holder will play a pivotal role in leading and delivering key Parole Board digital projects as part of the business plan and wider. The post holder will need to collaborate with a range of internal and external partners including: other Parole Board hubs; Parole Board members; external IT managed service provider; external case management host and stakeholders across the parole system to plan and implement shared systems and digital approaches to parole reviews.

The post holder will oversee the internal IT team to ensure incidents are resolved effectively for staff and members, liaising with the external managed service provider. This includes raising change requests and reviewing the service provided.

Person Specification

The post holder will be part of the Corporate Services Hub and report to the Senior IT & Digital Change Lead as well as the Head of Corporate Services G7.

The post holder will support digital development within the Parole Board, and line manage 4 members of staff; 2x EO specialist IT Technicians and 2x EO Digital Support Officer.

The post holder will be responsible for leading and supporting on exciting new digital projects including exploring the possibility of utilising AI technology to improve the quality of parole dossiers to assist and support member decision-making. The post holder will be supporting the current case management system and raising development opportunities to continuously improve the system.

The role will require delivery of IT training to new members being onboarded, utilising Teams and planning effectively as well as day to day IT delivery.

Main Duties

• Develop, deliver and evaluate digital training for staff at all levels.

• Produce user guides, learning materials, and induction resources.

• Monitor compliance with mandatory digital learning and address gaps.

• Act as the primary point of contact for PPUD queries and user support.

• Maintain accurate PPUD access data in line with policy, procedures and IG standards.

• Escalate complex issues to relevant PPUD support teams.

• Maintain and update the organisation’s IT asset register, ensuring complete lifecycle tracking.

• Lead regular audits to verify accuracy and ensure compliance with policy.

• Support procurement planning by providing reliable asset intelligence.

• Manage device allocation, returns, replacements and disposals.

• Support the delivery of digital improvement projects.

• Work collaboratively with stakeholders, suppliers and internal teams.

• Provide day‑to‑day IT support and troubleshooting for staff.

• Assist with access management, device configuration, and service requests.

• Support monitoring of system performance and incident escalation.

• Represent the IT function at meetings, working groups and cross‑departmental forums.

• Keeping abreast with developments in the IT industry especially those centred on IA and ICT security.

• Maintain updated SOPs, process documentation and digital guidance.

• Provide flexible support during outages, upgrades or urgent service pressures.

• Providing technical support for Public Hearings where business needs are.

• Undertake additional tasks appropriate to the role assigned time to time by the Senior IT Manager and leadership chain.

• Provide leave cover and support for Senior IT Manager

• Line management of 2 x Specialist EO’s and 2 x EO’s on IT Team.

Essential Criteria

• Strong IT skills and experience supporting systems and end‑users.

• Administrative and technical management of Microsoft Windows Servers, Active Directory, Azure Portal. Administrating the Exchange environment

• Experience in Azure Administration, Microsoft Intune and Microsoft Device Management.

• Ability to deliver clear and engaging digital training.

• Strong organisational and prioritisation skills.

• Analytical approach to problem‑solving with good attention to detail.

• Experience contributing to digital or service improvement projects.

Desirable Criteria

• Experience working with PPUD or similar case management systems.

• Understanding of information governance, cybersecurity and data protection.

• Experience delivering or supporting digital change initiatives.

• Knowledge of public‑sector digital environments or justice‑sector systems.

• Experience maintaining accurate digital records, asset registers or equivalent systems.

Assessment

Applicants will be assessed against the following behaviours during the selection process:

• Changing and Improving

• Seeing the Bigger Picture

• Delivering at Pace

• Managing a Quality Service

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.

Selection Process Details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.

Should a large number of applications be received, the initial sift may be conducted using a lead behavior. This will be the behavior which is listed first in the job advert.

Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants’ offer being withdrawn.