Administration

• To ensure that a comprehensive log is kept of representation orders and that a judge’s report is available at all sentence hearings.

• To accurately prepare case summaries for Resident Judge.

• To ensure that applications for representation orders are checked and approved upon authorisation of Judge.

• To determine all claims for costs including re-determinations, Prior Authority and Wasted Costs and provide written reasons in accordance with the appropriate regulations and within targets.

• To determine accurately witnesses’ expenses within target times and provide written reasons upon request when required in accordance with guidelines.

• Producing orders in line with SLA targets.

• Process general correspondence within target and in particular procedural deadlines for any resulting amendments.

• Ensure compliance with financial and operational risk management policies when determining and processing costs in accordance with department guidelines.

• Undertake any allocated tasks as part of the role i.e., PA Role to Judiciary when required, arranging marshalling and swearing in of Justices.

Operations

• To ensure efficient through put of listed work in the allocated court room daily, giving appropriate support to judiciary and keeping the List Office and other agencies fully appraised of developments when necessary.

• Confident public speaking and have the ability to adapt and change at short notice.

• You are the focal point of the court room, the ability to control and project your public speaking.

• To meet with the Judge before sitting and to be available in Court as required.

• To maintain full recording of hearings using the appropriate technology ensuring accurate audio allocation to correct cases.

• To sit in court daily and ensure that cases called on time, all parties are in court at appropriate time. Correct phraseology used for arraignment, empanelling, taking verdicts

• To maintain the court file including accurate recording of relevant matters and judicial decisions, accurate completion of Exhibit log and Crest Orders and all subsequent forms, orders and results exported onto the Portal within Target.

• Carry out 100% HMCTS assurance programme compliance of all Resulting and ensure appropriate risks are identified and managed.

• Ensure that appropriate codes of conduct are applied to the Courtroom and other areas of the Court premises whilst sitting and during adjournments and to actively intervene and encourage compliance.

• To ensure that obligations under the Victim Code and the standards under the Witness Charter are complied with.

• Ensure all court users are treated fairly and with respect and understand how their own performance impacts on that of the court and the confidence of users.

• Systems being used include emails, Microsoft Teams, Video Hearing Systems and HMCTS Common Platform.

• Ensure that appropriate files are passed to administration teams within agreed target times.

• Take part in and deliver employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.

• Comply with HMCTS values, policies and procedures (including diversity, attendance and discipline).

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

• Perform any Incident Control Duties as required in the ‘in court role’

Team leadership

• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

Processing and managing casework

• Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.

Calculations and analysis

• Identify and implement solutions to local problems, referring more complex problems to the line manager

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

• Ensure effective and timely liaison with Judiciary, Counsel, List Officer, Jury Officer, Ushers and Court users to maintain high levels of court performance.

• Ensure Customer Standards are maintained and improved; complaints and dealt within target and in line with HMCTS Complaints Handling Policy and any feedback on lessons learnt is shared with staff.

Representation

• Represent the function you have been assigned to at an operational level.

Specialisms

• To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.

• To provide specific functions as directed by line management in line with the procedure for providing that service.

Accountability

• Reporting to a Delivery Manager.