Job Description (JD)
Band 2
Group Profile - Support Services Operations
(SSO)
Job Description - SSO: Operational Support
Grade Driver
Document Ref.
OR-JES-416-JD-B2 : SSO : OSG Driver v8.0
Document Type
Management
Version
8.0
Classification
Official
Date of Issue
9 February 2026
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-416-JD-B2 : SSO : OSG Driver v8.0
Job Description
Job Title
SSO : Operational Support Grade Driver
Group Profile
Support Services Operations
Organisation
Support
Level
Band
2
Overview of the
This is a support services operations job in an establishment.
job
Summary
The job holder will navigate journeys; drive official vehicles
transporting prisoners and their escorts to and from the
establishment. They will also complete deliveries and collection
of items. They will also be flexibly deployed to provide a range of
other support service activities within operational areas of an
establishment when required.
This is an operational support job with no line management
responsibilities. This role is rotational.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
• Transport prisoners and their escorts to their destination in the
cellular vehicle, including Category A Prisoner escorts
accompanied by Police.
• Receive and act upon briefings from Security
Manager/Governor/Escort In-Charge.
• Complete weekly and daily vehicle inspection, including any
equipment held on board; clean, fill with fuel and take to
garage when required.
• Maintain appropriate contact with establishments while on
external duties.
• Complete driving log and vehicle defect logs.
• Check staff on escorting duties on entry and exit to the
establishment; follow set procedures for doors and locks on
cellular vehicles and will hold relevant keys.
• Plan routes, including any overnight stays/safe havens and
maintain awareness of the call sign for the police radio.
• Stay with the vehicle whilst escorts take prisoner to location.
• Maintain the security of the vehicle at all times, including
during overnight stops.
• Search destination before prisoner is released from the
cellular vehicle.
• Understand, apply and conform to national and local polices.
• Undertake weekly and daily vehicle inspections including any
equipment held on board, taking remedial action where
required.
• Transport goods as required including the delivery of recycled
goods to recycle outlets.
• Maintain appropriate contact with establishments while on
OR-JES-416-JD-B2 : SSO : OSG Driver v8.0
external duties.
• Complete all deliveries and collections of items including
loading and unloading as per contract.
Undertake other support services tasks including:
• Gate/Portal duties: ensure the secure entry and exit of staff,
visitors/vehicles, carry out searches of staff, prisoners, visitors,
contractors and vehicles. Issue and collect staff keys/radios.
• Contractor Escorts: be responsible for identifying and
escorting vehicles and contractors within the establishment.
• Emergency Control Room/Control Room: operate the
establishment radio system and CCTV to ensure the security
of the establishment through secure movement of persons and
vehicles. May be required to train staff in radio procedures.
May also be required to review CCTV tapes of visits, labelling
and storing in compliance with protocols.
• Visits: book visits, identify and process visitors on their arrival,
ensuring all visitors both domestic and official are
appropriately searched and their details are collated, escorting
them if required; Monitor CCTV.
• Censors/Correspondence: monitor/log mail and phone calls
made and received by prisoners.
• Night Duties: ensure cell doors are locked/secure and all
prisoners are safely accounted for.
• Reception: ensure that any prisoner queries and property are
processed appropriately; Photograph prisoners; Collate all
relevant documentation for the Reception/Property process;
Search/x-ray all incoming prisoner property and parcels
accepted in Reception; Receive items for prisoners and check
all seals are intact on property storage.
• Prisoner supervision: supervise prisoners as required.
Undertake prisoner clothing/property exchange. Assist with
free flow movement when required.
• Food delivery: undertake food trolley delivery and collection,
which may involve use of an electric tug vehicle.
• Understand, apply and conform to national and local polices.
• Respond appropriately to invoke emergency procedures in
line with Local Security Strategy and National Security
Framework, utilising knowledge of local contingency plans
and the actions required in relation to incidents. Any initial
decisions or actions will need to be referred to management
for further action.
• Undertake administrative duties relating to area of work as
required.
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
OR-JES-416-JD-B2 : SSO : OSG Driver v8.0
Behaviours
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential
• Use of IT
Experience
Technical
• Valid Driving Licence which must include D1 vehicle
Requirements
category
• Required to undertake a 2-week OSG induction
Ability
• Numerical skills
Minimum
Please do not alter this box
Eligibility
• All candidates are subject to security and identity checks prior to
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week (standard).
(Unsocial Hours)
Allowances
HMPPS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible
for the two protected pensionable additional committed hours
(ACHP). They will work a 39-hour week consisting of the
standard 37-hour week and a further 2 additional hours (ACHP)
paid at plain time pensionable rate.
Unsocial Hours Working
This role requires working regular unsocial hours and a payment
at the current organisational rate will be paid in addition to your
basic pay to recognise this. Unsocial hours are those hours
outside 0700 - 1900hrs Monday to Friday and include working
evening, nights, weekends and Bank / Public holidays.
OR-JES-416-JD-B2 : SSO : OSG Driver v8.0