Role: Senior Implementation Manager

Business: Office of Public Guardian (OPG)

Location: Birmingham

Grade: SEO (Senior Executive Officer)

Salary: £42,914 

Contract Type: Permanent

Minimum Hours: 21

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The role will be situated in the Business Design, Development & Delivery (BD3) team within the Operational Directorate. The BD3 team covers a wide range of change-related activities including continuous improvement projects for operational teams, implementation of policy and digital changes, and involvement in OPG’s larger transformational projects. The small systems (User Defined Applications or UDAs - non-Sirius operational software) development, maintenance and improvement work is also situated within BD3.

Duties and Responsibilities

The advertised role is for a Senior Implementation Manager to manage a team within the BD3 umbrella.

You will be expected to lead larger projects, set the direction for the team, decide on the priority in which work should be completed, launch change directly into the business, and develop the skills of your staff.

You will be required to work closely with other BD3 teams (which include the Small Systems team, Continuous Improvement team, Sirius Operations team, Supervision Implementation team), and other stakeholders across the business including Operations, Legal, Policy, Comms and Digital to identify where change is needed, produce data analysis and user needs, identify risks and business impact, recommend solutions and track benefits of the change.

The post holder is responsible for ensuring that implementation and change goals are met with minimal impact on current business operational delivery. The key responsibilities and areas of work you will lead on are:

• Management of a BD3 team.

• Prioritising work for yourself and the team, weighing up risks and benefits of each project/change.

• Developing team members by supporting and delegating where necessary to provide development opportunities.

• Review and implement policy approved at the Policy & Implementation Committee (PIC), affecting Investigations and legacy POAS areas.

• Involvement in the design, development, delivery, and ongoing maintenance and improvement of the replacement Investigations Case Management system being delivered by MoJ Application Platforms team.

• Maintaining close relationships with other BD3 areas to ensure work is joined-up and that resources are assigned to areas that support the delivery of business needs.

• Implementation of other changes to the investigations process.

• Continuous Improvement of legacy Power of Attorney Services.

• Tracking and analysing benefits of changes and reporting these benefits to senior leaders.

• Involvement in the POAS & SIS Change Board processes.

• Any other change/implementation initiative you are assigned.

The post holder will use project management principles to ensure that delivery outcomes are kept on track and will report progress to senior managers regularly.

This role is suited to an individual who is used to a fast-paced environment, project work and meeting tight deadlines.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

The team that this role will manage and teams that changes will affect are primarily based in Birmingham, with some also based in Nottingham. The role necessitates travel to both of these offices as and when required, which occasionally will be more than OPG baseline office attendance expectations.

Skills & Qualifications

Essential Skills

• Experience of implementing large scale digital and/or policy change using relevant methodologies.(Lead criteria)

• Experience of overseeing the impact of change initiatives beyond immediately affected teams.

• Experience of measuring and realising benefits of change initiatives.

• Experience of working in a Continuous Improvement environment.

• Excellent organisational skills and ability to prioritise own and team’s workload with minimal supervision.

• Experience of team management, including workload prioritisation, oversight and performance management.

• Excellent written and verbal communication, especially when talking to large groups, in order to build strong relationships with business colleagues.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Knowledge of the Mental Capacity Act and Code of Practice.

• Experience of developing team members’ skillsets to deliver high levels of performance.

• Experience of using Microsoft Office computer packages including Word, Excel, Outlook, MS Teams, Visio and PowerPoint.

• Familiarity (not technical expertise) with small systems software, including VBA and Power Apps.

• Ability to identify own training needs and seek out resources to action these.

Application process

This recruitment will follow the Civil Service Success Profile process. For the sift, candidates will be expected to provide the following:

• A personal statement of suitability of no more than 1,000 words in support of your application based on the essential and desirable skills.

In the event of a high number of applications, an initial sift will be conducted on the lead criteria which will be the essential skill of experience of implementing large scale digital and/or policy change using relevant methodologies.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles process. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at SEO Level:

  • Changing & Improving

  • Making Effective Decisions

  • Delivering at Pace

• Your experience via a presentation on delivering an impactful change. More details will be provided if you are successful at sift.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.