OFFICIAL
HQ Job Description (JD)
Band 5
Directorate: Public Protection
Job Description - Casework Support Team Manager
Document Ref.
HQ JES 1424 Casework Support Team Manager v5.0
Document Type
Management
Version
5.0
Classification
Official
Date of Issue
12 March 2026
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OFFICIAL
HQ-JES-1424 Casework Support Team Manager v5.0
OFFICIAL
Job Description
Job Title
Casework Support Team Manager
Directorate
Public Protection
Band
5
Overview of the
The Mental Health Casework Section (MHCS) is part of the
job
Public Protection Group (PPG) of Her Majesty’s Prisons and
Probation Service (HMPPS)
MHCS function is to discharge the Secretary of State’s powers
under the Mental Health Act 1983. The section manages
offenders who have been designated as restricted patients either
as the result of a court outcome or on transfer from prison.
Casework is allocated across the cohort of caseworkers with
nominal team splits for management purposes.
This section has changed to reflect a wholesale change in
approach operated by MHCS where individual caseworkers no
longer own a caseload and where the Band 5 managers split
their time more proportionately between management and their
own casework.
OFFICIAL
HQ-JES-1424 Casework Support Team Manager v5.0
OFFICIAL
Summary
This role provides support to the Casework Team manager to
ensure that published KPIs are met and that MHCS is able to
function effectively.
The job holder will support the Band 6 Casework Team Manager
in allocating resources and the workflow across MHCS ensuring
that all workstreams are appropriately resourced, caseworkers
are deployed to the most critical areas of work and the section’s
Key Performance Indicators (KPIs) are met. The job holder will
work collaboratively and proactively with their peers to achieve
this, providing performance data to support the Band 6 to make
the most of the resources available.
The job holder will support the Band 6 in undertaking an agreed
percentage of quality assurance (QA) for the caseworkers
across the section, will quality assure the band 3 work and report
into a central forum regularly.
The job holder will manage Band 3 members of staff (currently 4
people).
The job holder will assume day to day responsibility for the
allocation, chasing and reporting on prison transfers.
The job holder will deliver elements of the MHCS casework
including young people cases.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
• Take decisions on requests from responsible clinicians for
young persons who are patients including leave, transfer
between hospitals, transfers from prison to hospital, and
remissions of patients to prison.
• Make recommendations to senior colleagues on requests
for unescorted community leave, transfers between
hospitals that involve a drop in levels of security and
repatriation for young persons who are restricted patients.
• Monitoring of the prison transfers & remissions Functional
Mailbox ensuring that they are completed in a timely
fashion, reporting any significant concerns to the SMT and
providing regular reporting and analysis, including trend
data, on MHCS prison transfers & remissions.
• The post holder is responsible for the line management of
a team of four Band 3 staff within the casework team,
ensuring daily that work is allocated, monitored and
managed according to business priorities, and managing
and developing individual members of staff in line with
HMPPS policies.
• Ensuring consistent adherence to Band 3 output
requirements and reporting of such to the SMT through
the provision of monthly statistics.
• Attendance and active participation in weekly and monthly
performance and resource meetings across managers
and with the other Band 5 staff.
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HQ-JES-1424 Casework Support Team Manager v5.0
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• Validating hospital orders in line with MHCS policy and
best practice.
• Undertake electronic case management, ensuring that
records are accurate, correct milestones for future actions
are set, documents and minutes are uploaded and
prioritising work to ensure that targets are met and urgent
matters dealt with as required.
• Training and mentoring new members of staff.
• Covering for absent colleagues.
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
Behaviours
• Changing and Improving
• Leadership
• Managing a Quality Service
• Working Together
• Making Effective Decisions
Strengths
we recommend you choose 4 to 8 strengths locally - select from
the list of Civil Service strength definitions on the intranet.
Ability
Tested as part of interview process only
Experience
Tested as part of interview process only
Technical
n/a
Minimum
• All candidates are subject to security and identity checks prior to
Eligibility
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
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HQ-JES-1424 Casework Support Team Manager v5.0
OFFICIAL
OFFICIAL
HQ-JES-1424 Casework Support Team Manager v5.0