Role: Performance and Data Analyst 

Business: Office of Public Guardian (OPG)

Location: National (Hybrid working with some attendance at office sites: OPG Sites or at nearest MoJ Hub)

Grade: Higher Executive Officer

Salary: London: - £40,014-£42,859. National: - £35,335-£37,847

Contract Type: Permanent

Minimum Hours: 30 hours per week

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The Office of the Public Guardian (OPG) is seeking to recruit a HEO Performance and Data Analyst to join our Data and Performance Team, a growing and multidisciplinary team which sits in our Strategy & Central Services Directorate. We are looking at how we can improve Performance reporting and the presentation of the Balanced Scorecard, review the OPG Performance framework and the KPIs we report on, improve the quality of the performance data we use and automate data to make the process efficient. Our ambition is to deliver performance reporting that enables the Board to be able to track performance and trends, understand the outlook and trajectory, support decision making, drive efficiency and value for money and help us understand our customer needs to deliver improved services. Within the wider team, we are implementing the OPG data strategy to grow OPG’s data capability, improving access, management and application of data to support timely decision making. 

Duties and Responsibilities

• Producing regular performance reports and dashboards by analysing data to create compelling evidence-based and actionable data stories to inform senior stakeholders and improve OPG Performance.  

• Setting up performance management frameworks including key performance indicators (KPIs), building dashboards and providing in depth reports to communicate key metrics. 

• Develop and leverage data insights through innovative analysis, producing interactive dashboards to identify trends and inform OPG service improvements. 

•  You will have ownership of Guidance Technical Notes for Key Performance Indicators and associated metrics to provide assurance and governance to OPG data. Promoting adherence to and ensuring GTN’s are up-to-date to increase quality and assurance of performance data in OPG. 

• You will develop analytical dashboards and reports using the MoJ Analytical Platform and OPG databases to serve business purposes aligned to OPG strategic objectives (e.g. to answer Ministerial questions, address FOI requests and central reporting into the department). 

• You will support OPG’s wider data improvement projects including quality assuring business MI for accuracy, progressing data quality action plans and working with others to address data issues at source wherever possible. 

• You may be given line management of EO junior analysts

• Other tasks and responsibilities commensurate to grade. 

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

The postholder will be analytically minded and inquisitive with well-developed skills of critical analysis. You will be required to be a team player and to work flexibly across priorities. You will have a learning and growth mindset and will be supported to develop your skills and experiences in the role.  

• Excellent communication and interpersonal skills  

• The ability to engage with stakeholders and collaborate effectively with a wide variety of colleagues 

• The ability to explain analytical outcomes to non-specialists clearly and effectively

• Monitor and maintain data governance framework policies, standards, processes, and controls

• Support OPG’s wider data improvement projects including quality assuring business MI for accuracy, progressing data quality action plans and working with others to address data issues at source wherever possible

• Strong analytical skills and the ability to interpret data, identify trends and correlations and provide meaningful insights to support data-driven decision-making 

• Demonstrable experience of being proactive and innovative, with a focus on continuous improvement 

You will enjoy the support of a diverse but close-knit team and additional opportunities to learn and develop in their role and enhance future career options through the range of formal and informal development on offer (including mentoring, coaching and training). 

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, always considering the operational needs of the Department. 

Skills & Qualifications

Essential Skills

• To have a good working knowledge of Microsoft Word, PowerPoint and Excel Software 

• Proficiency in Power BI or similar software, including creating interactive reports, visualisations and using DAX

• Ability to identify and investigate data quality issues, drawing on both technical analysis and business insight.

• Strong analytical and interpretation skills with a sound ability to analyse, interpret and utilise data

• Excellent stakeholder engagement skills and the ability to present your work, whether dashboards, presentations or reports to senior leaders. 

Desirable Skills

• Previous experience of working in an analytical role

• Understanding of Data Warehousing administration and development with specific emphasis on Athena and/or SQL

• Experience in delivering against defined business needs and implementing innovative solutions to meet those needs and ensure data quality is maintained and enriched.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a personal statement of no more than 750 words. This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.  

Candidates will be also required to write a 250-word statement for the following behaviours at sift:

• Managing a Quality Service

In the event of a high number of applications, the lead criteria will be the personal statement, with particular attention to the following elements of the essential criteria for the role:

• Proficiency in Power BI or similar software, including creating interactive reports, visualisations and using DAX

• Strong analytical and interpretation skills with a sound ability to analyse, interpret and utilise data

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at Level 3:

  • Communicating and Influencing

  • Delivering at Pace

  • Managing a quality service (Presentation)

The 5-minute presentation (Managing a quality service level 3) should be verbally communicated only, with no visual aids. The panel may ask some follow up questions regarding this behaviour following the completion of your presentation.

Should you be successful at sift-stage, further details on the presentation topic and content will be provided to candidates in advance of interviews commencing. This information will be confirmed to you via email.

All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.