Directorate: MoJ Project Delivery Function

Job Title: Comms and Engagement Support Officer

Pay Span or equivalent: HEO (Band C)

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.

The Project Delivery Function (PDF) provides project professionals and project delivery services to the business. As the Communications and Engagement Support officer for the PDF you will sit within the Project Delivery Function Management Office (PDFMO), reporting to the Comms and Engagement Manager, People Lead, Head of Business and Corporate Services and Chief Operating Officer. You will pivotal role in supporting all the Function’s internal and external comms and engagement. In our Functional model our ability to communicate, engage and influence effectively across the business at all levels is key to successful delivery and you will be responsible for supporting the Comms and Engagement manager in delivering this. You will support in the delivery of the Comms and Engagement strategy and delivery plan and ensuring effectively communication and engagement on key Project Delivery information and support improved project performance and improved compliance with Government Project Delivery Standards.

Although the role will nominally be attached to a specific workstream, you will be exposed to a wide range of activity across the PDFMO and also the Department’s portfolio of projects and programmes through your work across the Function. You will be key to the ongoing development of the PDFMO, maintaining and enhancing systems and processes for the smooth-running of the PDF. You will have the opportunity to build relationships with Senior Leaders within the Function, colleagues across the department and with other Government Departments.

You will be joining an evolving Function in a time of change and will be in the centre of delivering that change. You will need to be prepared to work collaboratively as an enthusiastic and active team player, adopting a flexible approach to the role whilst having effective interpersonal and communication skills.

This is an operational and corporate-facing role, focused on improving how information is shared, understood and used across the Function. You will help plan, draft and deliver internal communications across a range of channels, including bulletins, intranet content, visual products and senior leader briefings, supporting engagement with the Project Delivery Profession and key stakeholders across the Ministry of Justice. You will support the continuous improvement of internal communications and engagement channels, using insight and data to understand what works well and where changes are needed. This includes contributing to the development and maintenance of engagement reporting and dashboards, working with colleagues to analyse engagement data, and helping to translate insight into practical recommendations.

In addition, you will support the coordination and delivery of internal engagement activity, such as Stand-ups, events, awareness days and profession-wide sessions. This will include forward planning, agenda management, inbox management and providing clear, timely communications to support participation and engagement across the Function.

The PDFMO are currently based across London and Leeds, therefore regular travel and flexible working is required to suit the needs of the business.

MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.

Key responsibilities of the role

These responsibilities may be refined in line with evolving business needs, team capacity and organisational priorities.

Improvement of profession engagement

• Develop and deliver a bi-monthly Project Delivery Profession bulletin to improve engagement and information sharing.

• Assist with SRO engagement and wider profession communications.

• Drive continuous improvement through evaluation, user testing, and implementation of recommendations.

Reviewing and development Comms and Engagement channels

• Lead the creation of an Engagement Data Dashboard using Power BI to provide senior leadership with insights on channel effectiveness.

• Support the review and enhancement of engagement channels across the Function.

• Design and produce visual communications to improve clarity and accessibility.

• Collaborate with central teams to develop and launch a centralised PDF Corporate Hub.

Senior Leader Engagement

• Support effective stakeholder management, including engaging with senior leaders, Service Transformation Groupand profession-wide networks.

• Produce concise, strategic briefings for senior leadership forums, including Stand-up meetings, SRO Roundtables, and G6 events.

• Draft clear, impactful communications that convey key messages aligned with Functional strategy, Ministry of Justice priorities, and wider cross-government objectives.

Managing Function Comms and Engagement processes

• Coordinate logistics for PDF Stand-up and PDG events, including forward planning and agenda management.

• Maintain and update the Function’s Comms & Engagement Plan to ensure alignment with strategic objectives.

• Plan and deliver cross-Function events such as awareness days, away days, and conferences.

• Organise regular team-level engagement activities (e.g., Let’s Talk sessions and Teach-ins).

• Manage the PDFComms inbox, ensuring timely and accurate responses.

• Provide guidance and oversight to Band D colleagues on comms and engagement tasks.

• Deputise for the Comms & Engagement Manager when required.

• Support communications for the PDF Transformation and Business Plan.

• Contribute to broader team priorities including capability, workforce planning and other cross-cutting projects.

Skills and Experience

You will have experience of delivering change in Government and a keen interest in how we can improve the delivery of change. Your skills and experience should include:

• Strong digital capability, with proficiency in Microsoft 365 tools (including Teams, PowerPoint, SharePoint and Outlook).

• Demonstrable experience coordinating activity, establishing and maintaining processes, and working to deadlines.

• Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.

• Clear and confident written communication skills, with the ability to draft accessible, engaging communication products for diverse audiences.

• Strong stakeholder management skills, with experience building relationships across teams and senior leadership.

• Ability to analyse engagement data and use insights to inform improvements.

This list is not exhaustive, and the successful candidate will need to be flexible to undertake other duties as required to meet business needs.

Location & Terms of appointment

Salary and Grade

HEO (Band C)

Travel and Office Attendance

These posts are advertised nationally but frequent travel will be required to locations where colleagues are based.

Your base office location at an MoJ HQ site, Justice Collaboration Centre, or Justice Satellite Office will be discussed if successful, as we do not offer home working contracts. All available sites are listed on the MoJ office locations.

Following the return to offices initiative any MoJ employee based in a MoJ building should be attending the office a minimum of two days a week. Typically, this will be at your base office location at an MoJ HQ site, Justice Collaboration Centre, or Justice Satellite Office. If you are required to travel to another office or site with your project/programme, this will be classed as a day’s office attendance. 

Flexible Working Options

MoJ offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

These roles are not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Application Process

You are required to complete an application form providing evidence of how you meet the requirements of the role and below competencies (up to 500 words per competency) and upload an anonymous CV.

• Communicating and Influencing

• Changing and Improving

• Delivering at Pace

• Managing a Quality Service

Please use the ‘Apply for Role’ button at the top of the page to begin the application form.

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/

Interview

Successful candidates will then be invited for interview which will take place face-to-face at one of our MoJ HQ offices. These are located at:

• 5 Wellington Place, Leeds, LS1 4AP

• 10 South Colonnade, Canary Wharf, E14 4PU

The interview will consist of a variety of Civil Service behavioural and strength questions as per the Success Profiles recruitment framework.

In-Tray Activity

The day ahead of your interview you will be required to complete an In-tray Activity. This is designed to test your performance against skills required for the role. Information on how and when the In-tray should be completed will be sent to you during the week prior to your interview.

Contact Details

If you have any questions or concerns regarding your application for the role then please contact:

ProjectDeliveryRes@justice.gov.uk