Job Title: Operations Manager - Regional Legal Admin Support Team (LAST)
This is a general job description covering the likely scope of work of the post
holder.
Pay Span or equivalent: SEO
Background
Are you interested in developing a career with a real purpose? We are looking for individuals who are
committed to public service and to make a difference in people’s lives to deliver justice. If this sounds
like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and
family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the
smooth running of our courts, which give people and businesses access to potentially life-changing
justice. Not only will your work be of crucial importance for those who use our services, you’ll be able
to build a varied, challenging and rewarding career.
Overview
The Regional Legal Admin Support Team (LAST) Operations Manager is a pivotal role that requires
someone flexible, adaptable, and able to foster collaborative working. The successful candidate will
work across a wide range of activities and be comfortable operating in a fast‑paced environment,
balancing competing demands and delivering ambitious objectives. Strong communication skills and
the ability to build positive relationships with diverse stakeholders are essential.
This role involves providing both strategic and operational leadership to the Regional Legal Admin
Support Teams, offering clear direction and championing changes that support reform and efficiency.
The post holder will empower the team to achieve results while engaging effectively with senior
leaders and the judiciary to align complex administrative and leadership functions.
The role sits within the Legal Operations hierarchy.
HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this
being successful. The Regional Delivery Directors expect all managers in the clusters to operate in a
culture of openness and honesty, demonstrating a commitment to change through involvement and
empowerment, and by delivering results.
The key purpose of the role is to
? Be accountable for day-to-day operations across several functions within the Region
Key responsibilities
? Develop and implement strategies which deliver organisational change
? Establish a consistent and customer focussed service
? Ensure effective deployment of resources to live within allocated budget.
? Design, build and maintain effective liaison with judiciary, user groups and representative
organisations, representing the cluster manager where necessary.
? Work with managers across the region to ensure cohesive delivery
? Act as Responsible Officer as required.
Operations
? Establish and enhance effective working relationships with the judiciary,
supporting agencies, voluntary and user groups. Working with agencies
to improve the level of service offered to users.
? Provide direction and close support to Delivery Managers, setting local
priorities which are consistent with Regional and national priorities.
? Use Staff Survey Action Plans / local TU liaison / Staff Forums to effect
good working relationships with staff and to improve service delivery
and staff morale / motivation
? Work collaboratively with all areas of the business to fully utilise MI,
ensuring performance targets are monitored, reviewed and achieved.
? Manage conflicting demands through reprioritisation and negotiation,
using the strengths of individuals and teams to achieve results.
? Be proactive in reviewing processes to identify improvements,
understanding and managing associated risks; building on team
strengths to deliver business outcomes and involve the team in
developing plans and consistent messages.
? Accountable for ensuring Governance, risk management registers and
contingency plans are in place and updated annually/monthly.
? Ensuring compliance with HMCTS values, policies and procedures
(including diversity, attendance and discipline, HMCTS Assurance
Programme) and contribute to ongoing development.
? Perform Responsible Officer duties. This may include any of the
following activities:
• Identify and implement solutions to local problems
• identify risks
• Ensuring IT/Workstation compliance at all times
• Ensure compliance with health and safety requirements
• Ensuring Risk Assessments take place at appropriate times
• Maintenance of an up to date Asset Register
• Ensure any issues regarding level of service for Estates
Facilities Management are escalated to MoJ Estates
• Constructively manage complaints within set timescales, and
ensure corrective action taken where necessary.
? Apply principles, tools and techniques to working practices to
improve efficiency of operations.
?
Team leadership
Provide visible leadership to managers and staff and role model
engaging behaviours and challenge non-engaging behaviours in
managers.
? Leading by example, coaching, supporting and developing staff and
guiding them through a substantial and significant change.
? Ensure managers across the region support the ongoing use of TIB’s
and SOP’s and empower and develop staff to achieve the highest
performance standards.
? Ensure the application of MoJ HR policies and procedures.
?
Developing new
Developing innovative proposals for introducing policy change, drawing
policies /
on best practice for managing change.
?
processes, etc
Working with Cluster Delivery managers to develop business plans for
the Region
? Setting local priorities and objectives within the context of
national/regional/area strategies and plans
? Identifying and implementing solutions to complex local problems.
? Task or commission work to review and improve local processes.
? Assess the impact of new policies or processes on current
performance.
?
Specialisms
To have a comprehensive knowledge of functions undertaken within
the region to support the development and review of policies and
procedures.
? To provide specific functions as directed by line management in line
with the SOP for providing that service.
?
Financial Authority
To monitor and control expenditure (as delegated), ensuring profiles
are met and efficiencies made.
? Ensure effective deployment of resources to live within the allocated
budget.
?
Accountability
Reporting to the Head of Legal Operations
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably
requested by line management which are commensurate with the grade and level of responsibility of
this post.