Job Description (JD)
Group/Directorate/Team: Judicial Office HR
Role: Human Resources Support Officer, HRBP (HR Business
Partners) Team
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evaluation/JEGS
Role title:
Human Resources Support Officer
Team/Directorate:
Judicial Office HR HRBP Team
Overview of the role: Reporting to a HR Team Leader, this position sits within the HR
Business Partner - Organisational Design and Development (HRBP
OD&D) function within Judicial Office HR, an arm’s length body of the
Ministry of Justice. This is a key role in providing HR support to all
Judicial Office Holders (JOHs). The role includes processing judicial
sickness absences, undertaking MS Teams calls with JOHs and triaging
HR queries received from judicial leaders and JOHs, responding directly,
or escalating where needed to appropriate stakeholders.
The post holder will be based in Leeds (5 Wellington Place, Leeds, LS1
4AP) and will have a passion for providing excellent standards of
service, be self-motivated and have strong organisational skills. They
will also be able to work on their own initiative but understand the
boundaries of their role and when to seek guidance from others, and
work collectively towards a shared goal. Full training will be provided,
and the key behaviours and qualities, including being a team player, are
the primary attributes sought in the post holder.
As an entry point to a career in strategic Human Resources this post
provides an ideal grounding to develop experience as a HR generalist.
The HRBP OD&D team is one of three portfolio areas within Judicial
Office HR.
The Judicial Office HR Team is accountable for delivering the right
judicial office holders with the right skills, in the right place, at the right
time in support of the Lord Chief Justice and Senior President of
Tribunals responsibilities for the welfare and conduct of the judiciary as
set out in the Constitutional Reform Act 2005. The team also supports,
advises, and appoints (on behalf of the Lord Chancellor), the advisory
committees who carry out key functions in relation to the magistracy on
behalf of the Lord Chancellor.
This role is suitable for blended/hybrid working with the possibility of a
mix of remote and office working, and is undertaken on a shift pattern
basis of 8am-4pm, 9am-5pm or 10am-6pm. The role is based in Leeds
(5 Wellington Place, Leeds, LS1 4AP) and there may be expectation on
occasion to travel to one of our other office or court locations in line
with business need.
Summary:
With a passion for people and a proven ability in administrative
functions, the post holder will combine their organisational ability with
the demands of analysing information, providing advisory support, or
escalating to stakeholders where needed.
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The post holder will be responsible for delivering a high-quality HR
service via a digital platform and providing HR support for all judicial
office holders. Previous HR experience is not required for the position.
The role involves a proactive approach to problem solving and finding
solutions to HR challenges. The post holder will be supported in gaining
a detailed understanding of the judiciary and their unique position as
office holders to enable accurate interpretation of HR policy, and the
delivery of HR processes to maintain sufficient support to the judiciary.
There will be a need to handle sensitive information and the post holder
will be required to provide HR advice based on policies in place or
signposting to the relevant teams. The post holder will take calls and
respond to emails relating to judicial sickness absences, responding
appropriately in accordance with welfare guidance and conveying
absence details to operational colleagues in an efficient and timely
manner. The post holder will also work with HR data and support on
wider HR tasks, allowing for the effective delivery of a HR service to the
Judiciary. The role also involved providing ad-hoc support to a regional
HR advisor with casework, projects and administrative tasks as needed.
This is an excellent starting point for an aspiring HR professional and
equally an opportunity for somebody with a proven administrative
background to apply their skills to a new area of work.
The role will require some decision making based on the analysis of
diverse sources of information and data. Stakeholder and customer
focus will be essential as part of this key support role for the wider
Judicial HR.
We value diversity and inclusion in our workforce and would encourage
applications from underrepresented backgrounds.
Responsibilities,
The post holder will need to develop an in depth understanding of
Activities & Duties:
Judicial Office HR, and the bespoke support which is offered to judicial
office holders.
Tasks and skills required for the post include:
• Providing front line support to all judicial office holders
• Excellent communication skills
• Asking questions to identify the primary nature of any query
• Escalation to stakeholders and centres of expertise where
appropriate
• Undertaking high volume transactional and administrative tasks
• Maintaining, updating, and improving a HR knowledge bank on a
digital platform for judicial office holders to utilise
• Reading and understanding policies and procedures to provide
query responses
• Providing clear, accurate HR advice from relevant policies to judicial
office holders
• Manage competing work demands, whilst providing a professional
service to judicial office holders
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• Analysing and creating data sets and charts to help inform future
focus and performance of the HR service
• Ability to identify trends and patterns escalating these where
needed
• Supporting the judiciary on wider tasks relevant to HR
• Providing support to a HR Advisor on casework, administration and
projects as required
• Communicating via phone, MS Teams calls and email with judicial
office holders on sensitive topics, including in relation to sickness
absence
• Attention to detail inputting HR information into relevant systems
• Identifying areas for continuous improvement and raising these
with the management team
• Working collaboratively across a team of HR Support Officers to
deliver a high-quality service
• Commitment to self-development
Behaviours &
Behaviours
Strengths (for
Making Effective Decisions
Recruitment/Success Managing a Quality Service
Profiles):
Communicating and Influencing
Working Together
Essential Knowledge, • An ability to forge strong working relationships, and work well under
Experience and
pressure
Skills:
• Excellent organisational skills with the ability to manage your own
workload effectively
• Strong IT (Information Technology) skills, able to work confidently
in Word, Excel, Outlook and be able to use databases
• Able to make decisions using sound judgement
• Excellent customer service skills with the ability to communicate
effectively with different stakeholders across all levels of seniority
Desirable
• Experience of working with Judicial Office Holders or knowledge of
Knowledge,
the judiciary
Experience and
• Comfortable working with data sets and creating basic charts and
Skills:
graphs
• Previous experience in a HR environment
• Previous administrative experience
Security clearance
• Counter terrorism check (CTC)
required:
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Version History:
Date
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Edited by
Sections Affected
Other (factor examples, former HMPPS (Her Majesty’s Prisons and Probation Service))
Factor
Examples
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