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This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary
The national salary is £35,335 - £37,847. London salary is £40,014 - £42,859. Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
Cross Government
Location
Leeds, London, Loughborough
Region
East Midlands, London, North East
Closing Date
23-Mar-2026
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
15352

Descriptions & requirements

Job description

Associate Delivery Manager, Judicial Digital Services, Judicial Office

Overview of the Judicial Office

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.

In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.

The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.

We are an Arm’s Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.

See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlv

Team and Job Description

The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office which will have 12 team members. The JDS team lead the development and delivery of products for the judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on various products where integration and development is required to meet user goals.

The post-holder will co-lead on the delivery of a range of the Judicial Office’s digital products and assist the Delivery Managers and Head of Team with the delivery of key Judicial Office digital and integration projects. Each digital project is at a different stage of delivery and development, providing the post-holder the opportunity to obtain a broad range of digital experience. The Associate Delivery Manager will have responsibility for supporting the Delivery Managers and Product Managers in running the overall lifecycle of digital products, looking at how changes are made and sequenced to best support the overall business need, delivering best value for money within contract and managing our external relationships.

This is a fast-paced, complex delivery environment with a wide-range of stakeholders including Business partners, Service owners, delivery partners and industry suppliers. This is an opportunity to shape the agile culture, lead the agile transformation of the Judiciary.

Hybrid Working Requirement

This position is eligible for hybrid working (current minimum requirement for time spent at base location is 60%, which is subject to business requirements).

Responsibilities

Skills & Experience:

In this role, you will:

  • Build and maintain the team, ensuring they are motivated, collaborating and working well
  • Identify obstacles and help the team to overcome them
  • Focus the team on what is most important to the delivery of products and services within your product portfolio and pipeline; ensuring the roadmap and plans are updated frequently and communicated as required.
  • Encourage and facilitate continuous improvement of the delivery team
  • Working with suppliers to ensure development is prioritised and meets criteria defined by the product manager
  • Working with managing 3rd party supplier contracts for managed services and software subscriptions.
  • Working with colleagues to maximise operational and financial performance whilst reducing financial risks and costs.
  • Supporting our understanding of other organisations’ (MoJ, HMCTS) business objectives and asks and how these may affect our future plans. This includes, making recommendations on these.

Essential Criteria:

Agile and Lean Practices

  • Can recognize when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes

Commercial Management

  • Acts as the point of contact for contracted suppliers
  • Understands appropriate internal contacts and processes within a government department
  • May know how and when third parties should be brought into digital, data and technology projects

Communication Skills

  • Can listen to the needs of technical and business stakeholders and interpret them
  • Manages stakeholders’ expectations and be flexible
  • Are capable of proactive and reactive communication
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders

Financial Management        

  • Knows how to balance cost versus value
  • Can consider the impact of user needs
  • Understands the financial impact of the work you do and how cost and budgets are created

Life-cycle perspective          

  • Understands how the needs of the team and the product vary across the stages of the product life cycle

Maintaining delivery momentum

  • Facilitate the delivery flow of a team, managing the pace and tempo
  • Actively address internal risks and issues and know when to escalate them

Making the process work   

  • Knows how to guide teams through the implementation of a new service

Planning          

  • Understand the environment and can prioritise the most important or highest value tasks
  • Removes blockers or impediments that affect plans Ensure that teams plan appropriately for their own capacity

Team dynamics and collaboration              

  • Knows how to bring people together to form a motivated team
  • Can help to create the right environment for a team to work in and can empower them to deliver
  • Recognizes and deal with issues

Key Delivery Responsibilities:

  • Can recognise when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Use a blended approach depending on the context
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders

Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle

Behaviours (for Recruitment/Success Profiles):

Key Civil Service Behaviours:

  • Managing a quality service
  • Working Together
  • Communicating and influencing

Assessment process at application

Behaviours

Statement of suitability (750 words).

Assessment process at interview

Behaviours

Exercise: Typical Service Desk Query

We will present you with an example of a typical service desk query and ask you to talk through how you would approach it, including your thought process and intended response. Your answer will be assessed against the Professional Framework. We will allocate 10 minutes to this exercise.

Security clearance required:

(this will be determined by the location)

  • CTC

Please note: Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for these minimum periods:

  • CTC - 3 years
  • SC - 5 years
  • DV - 10 years
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference - 15352

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Managing a Quality Service
Working Together
Communicating and Influencing
Experience
We will assess your experience for this role via the following methods
CV or Work History
Evidence of Experience
CV or Work History

Interview stage assessments

Interview Dates
Expected week commencing 30th March
Behaviours
Managing a Quality Service
Working Together
Communicating and Influencing
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.

Other Assessments

Which assessment methods will be used?
Other 1
Other - Assessment Title 1
Typical service desk query exercise (10 minutes)
Level of security checks required
Counter Terrorism Check (CTC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.