The Role:

These operational roles are primarily customer-facing, requiring successful applicants to be full-time office based to provide essential HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met. The role includes working in many different departments delivering service to customers in:

Customer-facing roles, including face-to-face contact with service users
Preparing papers and files for court, tribunals, hearings and meetings
Scheduling video hearings and data input onto in-house computer systems

This operational role offers you access to professional standards, skills development to help you continue to improve your development and performance and expand your career.

Key Purpose:

This is a temporary placement to support our courts over the summer period. Successful candidates will work as part of a flexible team to cover a variety of general administrative duties as outlined by their manager. It is not intended that each post will carry out the full range of duties. In some positions, role holders will have regular direct contact with court / tribunal users, including members of the Judiciary, service users and the legal profession.

Successful candidates would be expected to work a minimum of 10 weeks of the 12-week contract, with annual leave being provided on a pro rata basis. As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week.

Key Responsibilities:

Administration:

Preparing papers and files for court, tribunals, hearings and meetings
Producing court/tribunal documents
Creating and updating records on in-house computer systems and data input
Draft Standard letters and correspondence, minutes, notes, reports, submissions etc., according to guidelines and instructions

Operations:

Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
Assisting court users, supporting listing and rota management, checking files
Resulting courts accurately, interpreting accurately the information required on a court file
Handling counter (face to face), written and telephone enquiries
Seek innovative ways to use problem solving tools to continually improve customer experience
Modify / adjust information and make decisions to ensure relevant guidance is given to service users

Checking & Verifying:

Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
Ensuring compliance and that administration documentation meets quality standards
Role holders may be required to cross-check and validate work completed by colleagues

Collecting & Assembling Information:

For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
Work may require interpretation of source materials, preparation of bundles, chasing

Communication:

Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders and suppliers to provide excellent customer service
To deliver a helpful, prompt, polite and “right first time" service to our internal and external customers

Other duties:

You are required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Skills, Knowledge and Criteria:

Ability to work collaboratively in a team environment
Excellent communications skills
Strong IT, administration and organisational skills
You must be eligible to work in the UK for the entire duration of the internship

Locational Appointment:

This Summer Intern position is based at Glasgow Tribunal Centre.

No alternative working arrangements are available, and once placements are confirmed, no location changes can be accommodated. While the post holder will be based at Glasgow Tribunal Centre, there may occasionally be a need to work at other nearby HMCTS offices.

We will hold a reserve list for 6 months. Candidates placed on the reserve list will be considered in merit order for Glasgow Tribunal Centre only. If a candidate is offered a position from the reserve list and declines, they will be removed from the reserve list for this vacancy.

There are other Summer Intern campaigns running across HMCTS regions. If you apply for more than one region, you will only be considered for one. If you progress in more than one, the Recruitment Team will contact you to confirm which region you wish to continue with, and the remaining applications will be withdrawn. Applications cannot be transferred between regions or placed into sites not listed.

Eligibility and Pre-Employment Vetting Checks:

If vetting checks are not successfully completed by DD/MM/YYYY, provisional offers of employment will be withdrawn as these are short term, time limited roles which cannot be extended to accommodate a later start date. Post holders are expected to commence across June and July 2026, dependent on location.

Due to the short nature of the roles, these are not eligible for skilled worker sponsorship and candidates must have the appropriate right to work at the time of appointment.

Selection Process:

Due to the anticipated high volume of applications, we will be applying a lead criterion at application / sift stage. This will be based on the Experience Question.

Interviews will be held for candidates progressing from the application / sift stage. Interviews for this campaign will be conducted via video conference OR in person at Glasgow Tribunal Centre.

If selected for appointment, we will try to match your selected location preference/s, but if vacancies in those do not exist, we may offer employment at alternative nearby locations.

Application Process:

To apply for this exciting and developmental opportunity please complete the online application form.

You are encouraged to follow the STAR framework when providing their evidence. Further information on Success Profiles, STAR and the required standards for this post (Level 1) can be found at: https://www.gov.uk/government/publications/success-profiles