Role: POAS Team Leader

Business: Office of Public Guardian (OPG)

Location: Birmingham, Victoria Square House, B2 4AJ

Grade: EO (Executive Officer)

Salary: £29,303 (minimum)

Contract Type: Permanent

Minimum Hours: 30

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS (Power of Attorney Services), based in Birmingham. There are various functions within POAS such as Post, Scanning, Payments, Filing, Casework, Registration, Quality Assurance and Complaints. Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Officer to Higher Executive Officer are mobile grades within the civil service, therefore movement within the POAS and OPG will be dependent on business

needs. The successful candidates will be based in Birmingham. You will support and

contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.

Duties and Responsibilities

• You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.

• You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.

• You will work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.

• You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.

• You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.

• You will proactively manage the team’s wellbeing by engaging with staff regularly, supporting and contributing to wider engagement plans.

• You will be clear, honest and transparent in your communication and leadership, making decisions that involve the relevant people at the right time.

• Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.

• You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.

• You will develop your staff ensuring they receive the appropriate training and support for their job role.

• You’ll take responsibility for your own learning and development with the support and guidance from your line manager.

• You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.

• You will have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.

• You will contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.

• You will take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.

• You may be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

OPG offers flexible working arrangements with potential opportunities to work from home. Flexible working arrangements are decided on a case-by-case basis and are dependent on business needs.

Skills & Qualifications

Essential Skills

• Ability to demonstrate active & inclusive engagement to lead a team. (Lead criteria)

• Ability to comprehend statistical data and make informed decisions.

• The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances. (Lead criteria)

• A proactive and inclusive approach to delivering under pressure and be willing and able to assist others where needed.

• The ability to communicate effectively with a broad range of stakeholders both orally and in writing. (Lead criteria)

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.

Application Process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.

In the event of a large number of applications we will conduct a preliminary sift against the Lead Criteria specified. Those that pass the preliminary sift will be sifted against the full essential and desirable criteria.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at EO Level:

  • Leadership

  • Making Effective Decisions

• A practical assessment which will be a presentation with visual aids to assess your ability to work with others and communication skills. Details of the presentation will be provided to candidates who pass sift.

Strengths questions are not shared in advance.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.