HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: HEO

Job Title: Business Analyst

Location: National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Business Analyst role at Junior Business Analyst level but carries the title Business Analyst within DTS.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

Key Responsibilities:

Agile Working

• Have experience of working in agile, including an awareness of agile tools and how to use them

• Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver

• Adapt, reflect and be resilient

• Have the ability to see outside of the process

• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes

Business Analysis

• Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions

• Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis

• Responsible for investigative work into problems and opportunities in existing and new services

Business Modelling

• Can model simple areas using established techniques and understand the purpose of this and its importance.

• Can assist in complex modelling if required.

Business Process Testing

• Can model simple areas using established techniques and understand the purpose of this and its importance.

• Can assist in complex modelling if required.

Digital Perspective

• Are responsive to changes in technology, adapting your approach accordingly

• Can make decisions to meet user needs in the government context

• Understand the importance of assisted digital and can design services and make decisions to meet users’ needs

Enterprise and Business Architecture

• Are aware of the target operating model. Innovation

• Know about innovation and what it involves.

Methods and tools

• Have an understanding of the use of methods and tools.

Requirements Definition and Management

• Know about tools and techniques for determining requirements.

• Can talk about the objectives of the business.

Stakeholder Relationship Management

• Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them.

• Influences stakeholders and manages relationships effectively.

Testing (business analysis)

• Can execute test scripts under supervision.

• Understand the role of testing and how it works in systems development.

User Focus

• Have an awareness or understanding of user experience analysis and its principles.

• Can see the purpose of user stories and focus on user needs.

Other duties

• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Criteria:

• Excellent stakeholder engagement skills

• Can make decisions within agreed parameters

• Good communication skills

• Elicitation of business requirements

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience - As demonstrated in your application form.

• Technical - As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.

• Capability Skill 1 - Adapting to delivery methodologies

• Capability Skill 2 - Business process improvement

• Capability Skill 3 - Stakeholder relationship management

• Capability Skill 4 - Systems analysis

• Behaviours - You will be required to provide evidence of the following key behaviours at HEO Level:

• Communicating and Influencing

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.